IT Service Desk Intern | Client Support

Tucson Electric Power Company; Tucson (AZ); On-site; USD 24,796 - 34,440; Part time

Job summary

TEP is seeking a Client Support Student Intern for the Information Services Department. The intern will assist the Service Bar and Help Desk/Desktop Support by handling tickets, documenting issues, and creating knowledge articles for hardware, software, and mobile devices.

The role requires pursuing a degree in IT/MIS/CS with a 2028 or later graduation date, and a willingness to learn in a fast-changing environment. Must be able to work 20–40 hours weekly, with summer expansion, in Tucson, AZ.

Qualifications

• Strong written and verbal communication abilities.
• Solid critical thinking and analytical capabilities.
• Ability to understand, summarize, and connect related topics.
• Ability to work independently and in a team environment.
• Ability to protect highly sensitive information.

Responsibilities

• Answer inquiries at the Service Bar via phone, voicemail, email, and in-person.
• Document user details, problem type, and track status in tickets.
• Build rapport and gather detailed issue information from users.
• Prioritize issues and escalate to appropriate technicians when needed.
• Verify hardware assets are assigned and perform asset cleanup in ServiceNow.
• Assist with inventory checks and software installation requests.

Skills

Communication skills

Critical thinking

Analytical skills

Teamwork

Independent work

Information protection

Education

Pursuing degree in IT/MIS/CS

Tools

Microsoft Office

Job description

TEP is seeking a Client Support Student Intern for the Information Services Department. The intern will assist the Service Bar and Help Desk/Desktop Support by handling tickets, documenting issues, and creating knowledge articles for hardware, software, and mobile devices.

The role requires pursuing a degree in IT/MIS/CS with a 2028 or later graduation date, and a willingness to learn in a fast-changing environment. Must be able to work 20–40 hours weekly, with summer expansion, in Tucson, AZ.