IT Service Desk Analyst: Windows & Microsoft 365

AgileGrid Solutions; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

TalentPartners is seeking a hands-on Service Desk Analyst to provide Tier 1 and Tier 2 technical support in a fast-paced corporate environment. You will diagnose and resolve a broad range of hardware, software, account, device, and connectivity issues, supporting Microsoft 365, Azure, Entra ID, and Intune, and assisting users across Windows 11 endpoints and enterprise applications.

As the primary contact for employees seeking tech help, you will manage tickets, document solutions, and escalate

Qualifications

• Hands-on admin experience with Microsoft 365, Azure, Entra ID, and Intune.
• Experience in a corporate service desk or IT support role.
• Strong Windows 11 troubleshooting and endpoint management.
• Familiar with AD, SCCM, VPNs, and common enterprise apps.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, and connectivity issues.
• Administer Microsoft 365, Azure, Entra ID, and Intune including accounts and device enrollment.
• Support Windows 11 endpoints and enterprise applications (Teams, SharePoint, OneDrive, Outlook, Exchange Online).
• Document incidents, maintain ticket notes, and escalate as needed.

Skills

Microsoft 365

Azure

Entra ID

Intune

Windows 11

Education

Bachelor's degree in information technology

Tools

Active Directory

SCCM

VPNs

Teams

SharePoint

OneDrive

Exchange Online

Job description

TalentPartners is seeking a hands-on Service Desk Analyst to provide Tier 1 and Tier 2 technical support in a fast-paced corporate environment. You will diagnose and resolve a broad range of hardware, software, account, device, and connectivity issues, supporting Microsoft 365, Azure, Entra ID, and Intune, and assisting users across Windows 11 endpoints and enterprise applications.

As the primary contact for employees seeking tech help, you will manage tickets, document solutions, and escalate