IT Service Desk Analyst, Level 3: Lead & Improve

Crane Currency Malta Limited; Alpharetta (GA); Sur place; USD 65 000 - 88 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k) match

Résumé du poste

Crane Currency is seeking a Service Desk Analyst (Level 3) to join our on-site IT team in Alpharetta, GA. You will take a technical leadership role ensuring stability and efficiency of IT support, resolving complex issues, and driving service improvements across our global organization.

You will mentor teammates, shape IT best practices, and contribute to strategic technology initiatives. The role emphasizes reducing downtime, improving delivery of IT services, and keeping end-users productive

Qualifications

• Associate's degree in Information Technology or related field or equivalent experience.
• 4–7 years of IT support experience with increasing responsibilities.
• Strong knowledge of IT systems, support tools and troubleshooting methodologies.
• ITIL Foundation certification.
• Experience leading projects, initiatives or continuous improvement efforts.
• Must be a U.S. Citizen with the ability to obtain and maintain suitability for employment in a Public Trust role.

Responsabilités

• Act as a subject matter expert for IT support processes and tools.
• Lead the resolution of high-impact incidents and service disruptions.
• Develop and implement standard operating procedures and best practices.
• Mentor and coach junior team members to improve performance and capability.
• Collaborate with IT leadership on strategic initiatives and service improvements.
• Participate in audits and ensure compliance with IT policies and standards.
• Analyze ticket trends and recommend process improvements.
• Support rollout of new systems, technologies and enterprise solutions.

Connaissances

IT support

Troubleshooting

Mentoring

Team collaboration

Formation

Associate's degree in IT or related field

Outils

ITIL Foundation

Description du poste

Crane Currency is seeking a Service Desk Analyst (Level 3) to join our on-site IT team in Alpharetta, GA. You will take a technical leadership role ensuring stability and efficiency of IT support, resolving complex issues, and driving service improvements across our global organization.

You will mentor teammates, shape IT best practices, and contribute to strategic technology initiatives. The role emphasizes reducing downtime, improving delivery of IT services, and keeping end-users productive