IT Service Desk Analyst - Escalations & Security

LifeLens Technologies, LLC.; Ivyland (PA); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Paid Time Off

401(k)

Stock option incentive plan

FSA & dependent care

Job summary

LifeLens Technologies, Inc. in Ivyland, PA is seeking a Service Desk Analyst to provide end-to-end IT support and resolve escalations while ensuring compliance with security standards.

The role involves managing ITSM workflows, provisioning and offboarding users, and supporting Windows, macOS, Linux, and mobile devices in a hybrid environment. A bachelor’s in ISM/MIS or equivalent certifications are preferred.

Qualifications

• 3+ years of progressive experience in IT support, helpdesk, or systems administration.
• Strong troubleshooting across Windows and macOS in enterprise networks.
• Experience with MDM solutions (Intune, Apple Business Manager, or similar).
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Responsibilities

• Oversee the IT support lifecycle from request through resolution, applying root-cause analysis to mitigate recurring issues.
• Execute user provisioning and offboarding workflows, ensuring secure access changes.
• Maintain alignment with security policies and regulatory frameworks across day-to-day operations.
• Serve as escalation point for complex technical issues and mentor junior staff.
• Deploy, maintain, and troubleshoot a hybrid environment of Windows, macOS, Linux, and mobile devices.
• Contribute to SOPs for troubleshooting, network stability, and security standards.

Skills

3+ years IT support

Windows & macOS

MDM solutions

Clear communication

Education

Bachelor’s degree in ISM/MIS or CS

Tools

Intune

Apple Business Manager

Linux basics

Job description

LifeLens Technologies, Inc. in Ivyland, PA is seeking a Service Desk Analyst to provide end-to-end IT support and resolve escalations while ensuring compliance with security standards.

The role involves managing ITSM workflows, provisioning and offboarding users, and supporting Windows, macOS, Linux, and mobile devices in a hybrid environment. A bachelor’s in ISM/MIS or equivalent certifications are preferred.