IT Service Desk Analyst — End-User Tech Support Expert

CoxHealth; Springfield (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

The Information Technology Customer Support Analyst at CoxHealth serves end-users across the IT systems, resolving technical issues and guiding users on applications. You will diagnose problems, provide training, and ensure timely incident resolution in a busy hospital IT environment.

Candidates should have an Associate's degree (preferred) and about 1 year of IT customer support experience, with solid communication skills and a focus on documentation and quality service.

Qualifications

• Associate's degree preferred in CS/IT or related field.
• About 1 year of IT customer support experience preferred.
• Strong communication and empathetic approach to end users.

Responsibilities

• Provide technical support to end-users of IT systems and applications.
• Diagnose and resolve issues; guide and train users on applications.
• Document support requests and maintain accurate incident records.
• Ensure timely and effective resolution of incidents and requests.

Skills

End-user support

Communication skills

Documentation

Education

Associate's degree in Computer Science or Information Technology

Tools

Windows OS

macOS

Job description

The Information Technology Customer Support Analyst at CoxHealth serves end-users across the IT systems, resolving technical issues and guiding users on applications. You will diagnose problems, provide training, and ensure timely incident resolution in a busy hospital IT environment.

Candidates should have an Associate's degree (preferred) and about 1 year of IT customer support experience, with solid communication skills and a focus on documentation and quality service.