IT Service Desk Analyst

Ashley Furniture Industries, LLC; Town of Arcadia (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discount

Professional development

Wellness centers

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries, LLC is seeking an IT Service Desk Analyst to provide first-line support for internal and external users. You will log requests, prioritize issues, and perform initial troubleshooting across Windows and Mac OS, hardware, peripherals, and basic network devices.

The role emphasizes customer service and adherence to IT policies and processes. Schedule is Monday–Friday, 9:00 am–5:30 pm CST or 10:00 am–6:30 pm EST, with a supportive team environment and opportunities for

Qualifications

• Experience supporting PCs running Windows and Mac OS.
• Experience diagnosing hardware, peripherals and software problems on PCs.
• Experience working with wired and wireless network-attached devices.
• Knowledge of basic computer hardware.
• Working knowledge of PC diagnostic utilities.

Responsibilities

• Assist users in resolving system operation problems.
• Escalate issues when required to the appropriately experienced analyst.
• Demonstrate company values in performance of all job functions.
• Interact cordially and professionally with customers, vendors, superiors, peers and others.
• Participate in departmental meetings, training and education; assist with training other employees and providing backup.
• Complete other assignments and special projects as requested.

Skills

Windows/macOS support

Hardware & peripherals troubleshooting

Network devices (wired/wireless)

Customer service orientation

Education

Associate degree in Computer Science or related field

Tools

PC diagnostic utilities

Job description

IT Service Desk Analyst

Schedule: Monday-Friday 9am-5:30pm CST or 10am-6:30pm EST

Summary

The Service Desk Analyst is responsible for proper prioritization, logging and initial troubleshooting of all incoming requests for support from internal and external users via phone and email in a pleasant and professional manner. This position will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile-related operating systems, other 3rd party software, and peripheral devices such as printers, scanners, etc. The Service Desk Analyst will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.

Responsibilities

• Assist users in the resolution of problems related to systems operations.
• Escalate problems, when required, to the appropriately experienced analyst.
• Demonstrate core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
• Cordially and professionally interact with customers, vendors, superiors, peers and others.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
• Complete other assignments and special projects as requested.

Other Information

Are you a technology buff with a strong understanding of data who can think outside the box? Does the thought of taking a company into the Industry 4.0 revolution get you excited? Do you want to take that excitement and knowledge and work for a world-class organization?

What Do You Need?

• Experience supporting PCs running Windows and Mac OS
• Experience diagnosing various hardware, peripherals and software problems and PC and Mac computers
• Experience working with wired and wireless network attached devices
• Knowledge of basic computer hardware
• Working knowledge of a range of PC diagnostic utilities
• Working knowledge of Continuous Improvement
• Associate degree in Computer Science, Information Systems or related field or equivalent work experience

Who Are We?

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Search Firm Representatives Please Read Carefully:

Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.