IT Service Desk Analyst

Ashley Furniture Industries, LLC; Arcadia (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision

Employee Assistance Program

Paid vacation and holidays

Employee discount on furnishings

Professional development opportunities

401(k) and profit sharing

Life Insurance

Job summary

Ashley Furniture Industries, LLC is seeking an IT Service Desk Analyst to provide first-line support for our internal customers across Arcadia, WI; Advance, NC; and Tampa, FL. You will log, prioritize and troubleshoot PC, Mac, printers, and network issues, document steps, and escalate when necessary, while upholding our core values and customer-focused approach.

The role requires experience with Windows and Mac OS, solid hardware knowledge and strong communication.

Qualifications

• Experience supporting PCs running Windows and Mac OS.
• Experience diagnosing hardware, peripherals and software problems on PC and Mac.
• Experience working with wired and wireless network attached devices.
• Knowledge of basic computer hardware.
• Strong documentation skills.
• Working knowledge of a range of PC diagnostic utilities
• Working knowledge of Continuous Improvement
• Associate degree in Computer Science, Information Systems or related field or equivalent work experience

Responsibilities

• Assist users in the resolution of problems related to systems operations.
• Escalate problems, when required, to the appropriately experienced analyst.
• Demonstrate core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
• Cordially and professionally interact with customers, vendors, superiors, peers and others.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Maintain reliable attendance.
• Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
• Complete other assignments and special projects as requested.

Skills

Windows expertise

Mac OS

PC diagnostics

Networking (wired/wireless)

Documentation skills

Continuous Improvement

Education

Associate degree in Computer Science, Information Systems or related field

Tools

PC diagnostic utilities

Network troubleshooting tools

Job description

Build Your Career with Ashley

Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry!

IT Service Desk Analyst

Location

Arcadia, WI | Advance, NC | Tampa, FL

Schedule

Monday-Friday 9am-5:30pm CST or 10am-6:30pm EST

Summary

The Service Desk Analyst is responsible for proper prioritization, logging and initial troubleshooting of all incoming requests for support from internal and external users via phone and email in a pleasant and professional manner. This position will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile-related operating systems, other 3rd party software, and peripheral devices such as printers, scanners, etc. The Service Desk Analyst will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.

Responsibilities

• Assist users in the resolution of problems related to systems operations.
• Escalate problems, when required, to the appropriately experienced analyst.
• Demonstrate core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
• Cordially and professionally interact with customers, vendors, superiors, peers and others.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Maintain reliable attendance.
• Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
• Complete other assignments and special projects as requested.

Other Information

Are you a technology buff with a strong understanding of data who can think outside the box? Does the thought of taking a company into the Industry 4.0 revolution get you excited? Do you want to take that excitement and knowledge and work for a world-class organization?

What Do You Need?

• Experience supporting PCs running Windows and Mac OS
• Experience diagnosing various hardware, peripherals and software problems and PC and Mac computers
• Experience working with wired and wireless network attached devices
• Knowledge of basic computer hardware
• Strong documentation skills
• Working knowledge of a range of PC diagnostic utilities
• Working knowledge of Continuous Improvement
• Associate degree in Computer Science, Information Systems or related field or equivalent work experience

Who Are We?

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Passion, Drive, Discipline
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

About

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Search Firm Representatives Please Read Carefully

Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.