IT Service Desk Agent

Creative Solutions Services, LLC; South Jordan (UT); On-site; USD 40,000 - 56,000; Full time

Job summary

Creative Solutions Services, LLC in Utah is seeking an IT Service Desk Agent for a contract, on-site role with afternoon coverage. You will provide frontline support via phone or live chat, focusing on customer-first service and effective issue resolution across hardware, software, and Windows systems.

Document interactions in the ticketing system, prioritize tasks under pressure, and collaborate with the team to deliver service excellence. 2–5 years of IT support experience is preferred.

Qualifications

• High school diploma or GED.
• 2–5 years IT support experience.
• Strong phone, chat, and ticketing support.
• Solid troubleshooting of hardware, software, Windows.
• Excellent customer service and communication.
• Ability to work independently and prioritize tasks.

Responsibilities

• Provide front-line support via phone or live chat with professionalism and a customer-first mindset.
• Build trust with end users through active listening and clear communication.
• Resolve issues or escalates appropriately while managing customer expectations.
• Document support interactions in the ticketing system accurately.
• Provide high-quality technical support for enterprise software and hardware.
• Use diagnostic tools to troubleshoot and resolve problems.
• Collaborate with team members to ensure service excellence.
• Demonstrate flexibility in supporting variable shifts, including holidays and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.

Skills

Customer service

Communication

Prioritization

Problem solving

Technical aptitude

Independent work

Education

High school diploma or GED

Tools

Ticketing systems

Remote support tools

Job description

At-a-Glance:
Are you ready to build your career by joining a global financial institution? If so, our client is hiring an IT Service Desk Agent.

Position Type:

• Contract
• On-Site
• Afternoon coverage, shift ends between 6 - 8 PM local time

Required:

• High school diploma or GED
• 2-5 years of IT Support, Help Desk, or Technical Support experience
• Experience supporting users via phone, chat, and ticketing systems
• Strong troubleshooting skills with hardware, software, and Windows systems
• Excellent customer service and communication skills (written and verbal)
• Ability to work independently and prioritize tasks under pressure
• Technical aptitude with a broad range of IT systems and applications
• Proficient in fundamental computer skills

Preferences:

• 2-5 years of customer support experience via phone and chat
• Demonstrated employment stability and successful completion of prior assignments

Responsibilities:

• Provide front-line support via phone or live chat with professionalism and a customer-first mindset
• Build trust with end users through active listening and clear communication
• Resolve issues or escalates appropriately while managing customer expectations
• Document support interactions in the ticketing system accurately
• Provide high-quality technical support for enterprise software and hardware
• Use diagnostic tools to troubleshoot and resolve problems
• Collaborate with team members to ensure service excellence
• Demonstrate flexibility in supporting variable shifts, including holidays and weekends
• Continuously seek opportunities for self-improvement and operational efficiency