IT Service Delivery Manager: Cloud, AI & Banking Projects

Talantir; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Talantir in New York seeks an Information Technology Service Delivery Manager to oversee IT initiatives, service delivery performance, budgeting, and SLAs. You will ensure efficient delivery of IT services and projects while keeping stakeholders informed and aligning with strategic priorities, with focus on application development, cloud migration, and AI projects.

The role partners with business units, provides status reports, and mentors IT staff.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years IT project management, financial services preferred.
• Strong project management, SDLC, and PMO familiarity.
• Excellent written and spoken communication.
• ITIL certification.
• Experience with cloud migrations and AI projects.

Responsibilities

• Manage end-to-end IT service delivery operations.
• Communicate with stakeholders and provide status updates.
• Oversee service delivery budget and SLAs.
• Escalation point for service issues and remediation.
• Attend project meetings and produce status reports.
• Support PMO initiatives and planning processes.

Skills

Project management

SDLC

Stakeholder communication

Budget management

PMO framework

Cloud migration

AI projects

ITIL

Education

Bachelor’s degree

Job description

Talantir in New York seeks an Information Technology Service Delivery Manager to oversee IT initiatives, service delivery performance, budgeting, and SLAs. You will ensure efficient delivery of IT services and projects while keeping stakeholders informed and aligning with strategic priorities, with focus on application development, cloud migration, and AI projects.

The role partners with business units, provides status reports, and mentors IT staff.