IT Service Delivery & Digital Workplace Manager

Amro Fabricating Corporation; Huntington Beach (CA); Remote; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Health Savings Account (HSA) with公司"

Flexible Spending Accounts (FSA)

Company-paid life and AD&D insurance

Short- and long-term disability

Job summary

Karman Space and Defense is seeking a Manager of IT Service Delivery and Digital Workplace Operations in Huntington Beach, CA. You will lead frontline IT service delivery, workplace technology operations, and support readiness across multiple sites, managing the team and driving improvements in service quality and reliability.

Responsibilities include overseeing service desk, endpoint lifecycle, MS 365 / GCC High support, asset controls, and security compliance, with opportunities to influence

Qualifications

• Experience leading IT support teams and coaching staff.
• Strong Windows 10/11 administration and GCC High knowledge.
• Familiar with ITSM platforms and ticketing metrics.
• Ability to travel to Karman facilities and lift up to 40 lbs.

Responsibilities

• Lead site-level IT service delivery and set targets.
• Design support structures, escalation paths, and ticket standards.
• Manage escalations and vendor performance across sites.
• Drive process improvements and KPI reporting.
• Plan regional deployments and technology readiness initiatives.
• Oversee MS 365 / GCC High support and security compliance.
• Maintain asset control, inventory, and disposal procedures.

Skills

IT service delivery

Team leadership

ITIL processes

Microsoft 365

Endpoint management

Vendor management

Security & compliance

Education

Bachelor’s degree in IT

Equivalent experience accepted

Tools

Entra ID

Microsoft Intune

Autopilot

Microsoft Defender for Endpoint

Job description

Karman Space and Defense is seeking a Manager of IT Service Delivery and Digital Workplace Operations in Huntington Beach, CA. You will lead frontline IT service delivery, workplace technology operations, and support readiness across multiple sites, managing the team and driving improvements in service quality and reliability.

Responsibilities include overseeing service desk, endpoint lifecycle, MS 365 / GCC High support, asset controls, and security compliance, with opportunities to influence