IT & Service Delivery Administrator

Inspiring Leadership Foundation; Cooks Crossing (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Inspiring Leadership Foundation seeks a Multi-Skilled Administrator (MSA) at entry level to provide proactive, customer-focused service, managing the full lifecycle of customer requests related to our service provision. The role ensures seamless communication between customers, engineers, and internal departments to deliver efficient solutions from the initial inquiry to completion of works.

This full-time IT role emphasizes strong communication, problem-solving and organization as you

Qualifications

• Proactive, customer-focused service mindset across full lifecycle of requests
• Ability to coordinate with customers, engineers and internal teams to resolve issues

Responsibilities

• Manage the full lifecycle of customer requests and issues related to our service provision
• Ensure seamless communication between customers, engineers, and internal departments
• Deliver efficient solutions and high-quality service from initial inquiry to completion of works

Skills

Customer service

Communication

Organizational skills

Time management

Tools

Ticketing system

Job description

Inspiring Leadership Foundation seeks a Multi-Skilled Administrator (MSA) at entry level to provide proactive, customer-focused service, managing the full lifecycle of customer requests related to our service provision. The role ensures seamless communication between customers, engineers, and internal departments to deliver efficient solutions from the initial inquiry to completion of works.

This full-time IT role emphasizes strong communication, problem-solving and organization as you