IT Service Analyst — Digital Services Insight & Improvement

Department for Transport Group; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Pension scheme

25 days annual leave

Bank holidays

Staff discount portal

Career development opportunities

Employee assistance programme

Job summary

Department for Transport Group is seeking an IT Service Analyst, Service Level, to monitor, report on and improve digital services across the organisation. You will work in the Essentials Service Line to ensure colleagues have access to the tools and support needed to work effectively.

The role involves diagnosing complex issues, performing root cause analysis and developing dashboards and reports to enhance service delivery and operational efficiency.

Qualifications

• Experience with dashboards and reporting techniques.
• Ability to create automated and manual reports.

Responsibilities

• Diagnose, evaluate and resolve complex problem situations.
• Perform root cause analysis.
• Develop checklists for typical problems.
• Understand dashboards and reporting techniques, creating automated and manual reports to support the organisation.

Skills

Problem solving

Root cause analysis

Dashboard reporting

Data analysis

Job description

Department for Transport Group is seeking an IT Service Analyst, Service Level, to monitor, report on and improve digital services across the organisation. You will work in the Essentials Service Line to ensure colleagues have access to the tools and support needed to work effectively.

The role involves diagnosing complex issues, performing root cause analysis and developing dashboards and reports to enhance service delivery and operational efficiency.