IT Senior Manager

CGTN America; Washington (District of Columbia); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health Insurance

PTO

401k

401k match

Life Insurance

Disability Insurance

Job summary

CGTN America in Washington, DC is seeking an experienced IT leader to guide strategy, architecture, and operations for broadcast IT systems. You will manage 24/7 IT/AV support, cloud and on‑prem infrastructure, and vendor partnerships to ensure uptime for live news workflows.

The ideal candidate has 10+ years in IT/AV infrastructure within media, strong ENPS/Orad knowledge, and a proven ability to lead teams across functions under live broadcast constraints.

Qualifications

• Master's degree in CS / IS / IT / EE or related field.
• 10+ years of IT/AVIT infrastructure management in broadcast media.
• Deep knowledge of ENPS, Orad real-time graphics, and newsroom systems.
• Experience budgeting, policy development, vendor contracts, and 24/7 operations.

Responsibilities

• Develop IT strategy, roadmap, and governance; manage budgets and KPIs.
• Lead 24/7 operations, incident/change management, and on-call rotations.
• Direct AVIT systems, network infrastructure, and cloud/hybrid architecture.
• Oversee AD, email, end-user computing, help desk, and collaboration platforms.
• Manage core networks, firewalls, security controls, and incident response.

Skills

IT leadership

IT strategy

Cloud & hybrid infra

Network security

ENPS & Orad knowledge

Windows / macOS administration

PowerShell scripting

Vendor management

Education

Master's degree

Tools

ENPS

Orad

Cisco systems

VMware vSphere

Hyper-V

Mitel phone system

Job description

Benefits: Health Insurance, PTO, 401k, 401k match, Life Insurance, Disability Insurance

About us: MediaLinks TV, LLC provides production and administrative support for information-based companies. MediaLinks TV, LLC serves CGTN America. CGTN America is an award-winning news organization that has been recognized for its high-quality, objective news coverage and programming. CGTN America in the Washington News Bureau for China Central Television(“CCTV”), which, through a division named the China Global Television Network(“CGTN”), offers multi-language news channel that is broadcast to over 100 English speaking countries, including the United States.

Responsibilities:

1. IT Strategy, Planning & Governance (20%)

• Develop and execute the IT strategy, technology roadmap, policies, and standards; evaluate technology needs and recommend hardware, software, and cloud upgrades.
• Evaluate project feasibility; plan, approve, and coordinate IT projects; control operating and capital budgets and equipment purchases; report progress to executive leadership.
• Report to headquarters on IT strategy, budgets, and project status; coordinate with headquarters teams and leverage headquarters resources and shared platforms to achieve departmental goals.

2. Team Leadership & Operations Management (20%)

• Recruit, train, supervise, and evaluate IT and broadcast support engineers and technicians; assign and review work.
• Direct 24/7 operations, on-call rotations, SOPs, ITIL-aligned incident and change management, SLAs, and vendor contracts and procurement.
• Lead hybrid-cloud strategy and workload migration to public and/or private cloud; oversee identity (SSO, MFA).
• Direct cloud governance, security, cost management, and cloud-based backup and disaster recovery.

4. Broadcast & Media IT Systems (AVIT) (15%)

• Direct operation and administration of ENPS newsroom system servers and workstations, teleprompter workstations, the Cisco system, and the Sobey system.
• Oversee Orad real-time 3D broadcast graphics and channel branding systems, including HDVG Engine rendering servers, Maestro control workstations, and 3Designer.
• Integrate broadcast systems with IP-based and cloud media workflows.

5. Corporate IT Infrastructure & End-User Services (10%)

• Oversee Active Directory, email and collaboration systems, end-user computing and endpoint management, help desk, printing, and the Mitel digital telephone system.

6. Network Infrastructure & Cybersecurity (15%)

• Direct core networks and enterprise switches across Broadcast/Production, Corporate/Office, and DMZ domains.
• Manage firewalls, security controls, vulnerability management, user access, and security incident response.

Candidate requirements:

• Education: Master's degree in Computer Science, Information Systems, Information Technology, Electrical/Electronics Engineering, or a closely related field.
• Leadership & Team Management: Proven leadership skills with a track record of managing, mentoring, and developing cross-functional IT/engineering teams in a 24/7 mission-critical operational setting.
• Industry Experience: 10+ years of experience in IT and AVIT infrastructure management within a television station, newsroom, or broadcast media environment. Deep knowledge of ENPS, post-production systems, Orad real-time broadcast graphics systems, enterprise networks, and teleprompter setups is required.
• IT Management & Planning: Demonstrated experience developing IT strategy and policy, preparing and controlling budgets, leading IT projects from planning through implementation, and managing vendors and service contracts.
• Cloud Technologies: Hands-on experience designing, deploying, and managing cloud and hybrid infrastructure, including cloud networking, identity and access management, cloud security, backup/disaster recovery, and cost management.
• Systems & Hardware Expertise:
• Advanced proficiency in Windows Server and Desktop OS administration (installation, configuration, and troubleshooting).
• Hands-on experience with macOS workstation configuration, deployment, and operational support.
• Experience with server virtualization (e.g., VMware vSphere or Microsoft Hyper-V) and scripting/automation (e.g., PowerShell).
• Network & Security Administration: Direct experience configuring and managing enterprise switches, firewalls, wireless routers, and network security protocols.
• Incident Response & Problem-Solving: Proven ability to make critical decisions, troubleshoot complex technical failures rapidly, and minimize downtime under strict live broadcast time constraints.
• Shift Work: Willingness and flexibility to work extended night shifts and respond to emergency system escalations in support of 24/7 operations.

Preferred Qualifications:

• Language Skills: Fluency in both English and Mandarin (written and verbal) is highly preferred.
• Coordination & Headquarters Liaison: Demonstrated experience reporting to corporate headquarters and coordinating with headquarters leadership and teams to secure and utilize headquarters resources (budget, personnel, technology platforms, and expertise) to realize the department's vision and goals.