IT Senior Manager

The Johns Hopkins University; Baltimore (MD); Remote; USD 98,000 - 172,000; Full time

Job summary

A leading university is seeking an IT Senior Manager to support strategic service development for Research IT Solutions. This role involves managing technology solutions, fostering client relationships, and overseeing a team, ensuring adherence to service agreements and collaboration across the institution.

Benefits

Total rewards package including health and life benefits

Qualifications

• Seven years of progressively responsible IT management experience.
• Experience working in a highly decentralized, consensus-driven environment.
• Advanced knowledge of human subject research regulatory requirements.

Responsibilities

• Develops technology solutions to meet organizational needs.
• Manages multiple IT projects impacting the department.
• Oversight of customer relationships and service level agreements.

Skills

Project Management

Interpersonal Skills

Customer Service

Technical Communication

Education

Bachelor's Degree

Job description

Press Tab to Move to Skip to Content Link

Johns Hopkins strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The seasonal flu vaccine requirement remains unchanged. Exceptions may be provided under certain circumstances.Click here for more information. .

Select how often (in days) to receive an alert: Create Alert

IT@JH Research IT Solutions is seeking a highly collaborative, value-focused IT Senior Manager, who will support strategic service development and delivery for the unit, which provides IT solution design and facilitation services to meet the diverse needs of the Johns Hopkins University (JHU) and Johns Hopkins Medicine (JHM) research community. This role will help lead, implement and support a new set of service offerings for the Research IT Solutions unit being rolled out under the Office of the Deputy CIO, as part of Johns Hopkins’ expanding central IT support for the research mission. Research IT Solutions offers a connection point for research technology available to investigators, and a coordinated user experience through the design and facilitation of secure, cutting-edge IT solutions and services developed and supported in collaboration with key IT teams and other partners across the institution. Research IT Solutions bridges the gap between technology and research, both by helping investigators navigate the complexities and variety of technologies throughout the research lifecycle, and by advancing a roadmap of IT-managed platforms and products, including on-prem and cloud-based compute and storage infrastructure, data management and analytics applications, AI environments, study and lab workflow management tools, and more.

The IT Senior Manager is responsible for the strategic research IT service development and facilitation functions, in support of investigators and their projects/programs across Johns Hopkins research mission and disciplines. Works closely with leadership, key stakeholders and joint Research IT areas to develop the team and service priorities, implement and support research IT solutions and products, and regularly communicate these offerings to the broader research community. Works closely with faculty and other investigators to understand their needs, including research workflows, IT infrastructure, applications and data integrations, security and compliance, and usability/accessibility, and translates these requirements into solution mapping, statements of work, estimates, diagrams, and materials for grant proposals as needed. Regularly assesses the health of the research IT solutions and program through systematic utilization, adoption and value metrics tracking, as well as through stakeholder consultations, to identify areas to strengthen, further develop or diversify. Along with the broader team and within IT governance processes, contributes project and initiative planning to ensure effective use of technology and/or business processes to meet a variety of investigator needs and strategic roadmap developments.

The IT Senior Manager oversees customer relationships and experience, operational processes, and adherence to service level agreements. Creates and promotes a culture of excellent customer service through consistent practices, continuous process improvement, reference documentation, detailed testing and deployment plans, and high standards of communications. Develops relationships with investigator teams to understand needs, improve experience, and align with organizational goals. Maintains ties with colleagues throughout the institution to ensure optimal collaboration, coordination of efforts and excellent service delivery. Engages with individual contributors and leaders in a variety of roles and levels within Johns Hopkins University and Johns Hopkins Medicine organizations, including other technical teams within central IT and across Schools, research administration and compliance units, and Libraries, among others.

The IT Senior Manager is responsible for the development and application of IT solutions and platforms to support needs of investigator teams or programs, including ongoing support for established solutions and identification of opportunities for improvement, expansion or generalization. Establishes the team’s standard operating procedures that ensure solutions leverage best practice, secure, and compliant architectures and are implemented in accordance with institutional, local, and federal policies, with overall operational excellence and user experience design in mind. Responsible for multiple complex projects and supports requirements gathering, planning, delegation of component tasks to team members, execution of component tasks as necessary, remediation of roadblocks, and monitoring of progress towards completion. Supports a complex and dynamic portfolio of established and exploratory technology projects, which could include feasibility and solution design at various stages of grant-funded research and coordinating architectures and workflows across storage and compute infrastructure, data sources and access points, and software application platforms available for research, whether for single labs, cross-departmental collaborations or multi-site, multi-year programs.

Contributes high level communication, public speaking, stakeholder presentation and materials. Coordinates and delivers the facilitation, onboarding and training, adoption, and impact value measurement of supported solutions to researchers in different scientific disciplines across Johns Hopkins’ schools. Develops reference information and process patterns in partnership with other support units, and towards broader institutional knowledge sharing and communities of practices.

The IT Senior Manager leads a small-to-medium team of Business Solution Analysts and Research Technology Facilitators (and possibly additional related roles, such as Solutions/Software Engineers and Project/Product Administrators). Manages performance, and advocates for staff. Prioritizes tasks, reports on progress, addresses roadblocks and celebrates achievements in a timely manner. Fosters a culture of partnership, respect, listening, continuous learning and development, and plurality of perspectives.

Specific Duties & Responsibilities

• The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
• As a member of a senior management team, contributes or leads planning to achieve organizational goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
• Develops technology solutions to anticipate the organization's needs, be cost-effective, reliable and compatible with existing and emerging technologies.
• Anticipates change and responds when technology requirements emerge and evolve.
• Based on understanding of organizational goals, mission and culture, assesses impact and effectiveness of technology to ensure it supports the organization’s needs.
• Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget.
• Works with constituents in conjunction with other IT leaders to interpret customer business needs and makes recommendations for strategic investments in technology, applications, business process, personnel, etc. that meets the agreed upon goals of the organization.
• Ensures that applicable Hopkins policies, practices, regulatory requirements are addressed and followed within his/her area of responsibility.

Relationship Management

• Represents senior organizational leadership, often with delegated authority, in meetings both within and outside of Hopkins.
• Represents the interest of the organization at industry, state and federal meetings to ensure that the best interests of the organization are considered.
• Manages the customer relationship and satisfaction as well as adherence to the contractual obligations.
• Creates and promotes a culture of excellent customer service.
• Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintains relationships with strategic technology vendors for the organization.

Project/Product Responsibility

• Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
• Is responsible for the management of multiple IT projects that impact the department or IT function, including planning, and monitoring progress toward completion.
• Ensures continuous delivery of information technology support and services through direct management of service level agreements.

Staff Management

• Recruits, develops, retains, and organizes staff.
• Assigns tasks, monitors progress and provides guidance.
• Perform other related duties as requested.

IT@JH Research IT Solutions is seeking a highly collaborative, value-focused IT Senior Manager, who will support strategic service development and delivery for the unit, which provides IT solution design and facilitation services to meet the diverse needs of the Johns Hopkins University (JHU) and Johns Hopkins Medicine (JHM) research community. This role will help lead, implement and support a new set of service offerings for the Research IT Solutions unit being rolled out under the Office of the Deputy CIO, as part of Johns Hopkins’ expanding central IT support for the research mission. Research IT Solutions offers a connection point for research technology available to investigators, and a coordinated user experience through the design and facilitation of secure, cutting-edge IT solutions and services developed and supported in collaboration with key IT teams and other partners across the institution. Research IT Solutions bridges the gap between technology and research, both by helping investigators navigate the complexities and variety of technologies throughout the research lifecycle, and by advancing a roadmap of IT-managed platforms and products, including on-prem and cloud-based compute and storage infrastructure, data management and analytics applications, AI environments, study and lab workflow management tools, and more.

The IT Senior Manager is responsible for the strategic research IT service development and facilitation functions, in support of investigators and their projects/programs across Johns Hopkins research mission and disciplines. Works closely with leadership, key stakeholders and joint Research IT areas to develop the team and service priorities, implement and support research IT solutions and products, and regularly communicate these offerings to the broader research community. Works closely with faculty and other investigators to understand their needs, including research workflows, IT infrastructure, applications and data integrations, security and compliance, and usability/accessibility, and translates these requirements into solution mapping, statements of work, estimates, diagrams, and materials for grant proposals as needed. Regularly assesses the health of the research IT solutions and program through systematic utilization, adoption and value metrics tracking, as well as through stakeholder consultations, to identify areas to strengthen, further develop or diversify. Along with the broader team and within IT governance processes, contributes project and initiative planning to ensure effective use of technology and/or business processes to meet a variety of investigator needs and strategic roadmap developments.

The IT Senior Manager oversees customer relationships and experience, operational processes, and adherence to service level agreements. Creates and promotes a culture of excellent customer service through consistent practices, continuous process improvement, reference documentation, detailed testing and deployment plans, and high standards of communications. Develops relationships with investigator teams to understand needs, improve experience, and align with organizational goals. Maintains ties with colleagues throughout the institution to ensure optimal collaboration, coordination of efforts and excellent service delivery. Engages with individual contributors and leaders in a variety of roles and levels within Johns Hopkins University and Johns Hopkins Medicine organizations, including other technical teams within central IT and across Schools, research administration and compliance units, and Libraries, among others.

The IT Senior Manager is responsible for the development and application of IT solutions and platforms to support needs of investigator teams or programs, including ongoing support for established solutions and identification of opportunities for improvement, expansion or generalization. Establishes the team’s standard operating procedures that ensure solutions leverage best practice, secure, and compliant architectures and are implemented in accordance with institutional, local, and federal policies, with overall operational excellence and user experience design in mind. Responsible for multiple complex projects and supports requirements gathering, planning, delegation of component tasks to team members, execution of component tasks as necessary, remediation of roadblocks, and monitoring of progress towards completion. Supports a complex and dynamic portfolio of established and exploratory technology projects, which could include feasibility and solution design at various stages of grant-funded research and coordinating architectures and workflows across storage and compute infrastructure, data sources and access points, and software application platforms available for research, whether for single labs, cross-departmental collaborations or multi-site, multi-year programs.

Contributes high level communication, public speaking, stakeholder presentation and materials. Coordinates and delivers the facilitation, onboarding and training, adoption, and impact value measurement of supported solutions to researchers in different scientific disciplines across Johns Hopkins’ schools. Develops reference information and process patterns in partnership with other support units, and towards broader institutional knowledge sharing and communities of practices.

The IT Senior Manager leads a small-to-medium team of Business Solution Analysts and Research Technology Facilitators (and possibly additional related roles, such as Solutions/Software Engineers and Project/Product Administrators). Manages performance, and advocates for staff. Prioritizes tasks, reports on progress, addresses roadblocks and celebrates achievements in a timely manner. Fosters a culture of partnership, respect, listening, continuous learning and development, and plurality of perspectives.

Specific Duties & Responsibilities

• The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Strategy & Planning

• As a member of a senior management team, contributes or leads planning to achieve organizational goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
• Develops technology solutions to anticipate the organization's needs, be cost-effective, reliable and compatible with existing and emerging technologies.
• Anticipates change and responds when technology requirements emerge and evolve.
• Based on understanding of organizational goals, mission and culture, assesses impact and effectiveness of technology to ensure it supports the organization’s needs.
• Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget.
• Works with constituents in conjunction with other IT leaders to interpret customer business needs and makes recommendations for strategic investments in technology, applications, business process, personnel, etc. that meets the agreed upon goals of the organization.
• Ensures that applicable Hopkins policies, practices, regulatory requirements are addressed and followed within his/her area of responsibility.

Relationship Management

• Represents senior organizational leadership, often with delegated authority, in meetings both within and outside of Hopkins.
• Represents the interest of the organization at industry, state and federal meetings to ensure that the best interests of the organization are considered.
• Manages the customer relationship and satisfaction as well as adherence to the contractual obligations.
• Creates and promotes a culture of excellent customer service.
• Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintains relationships with strategic technology vendors for the organization.

Project/Product Responsibility

• Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
• Is responsible for the management of multiple IT projects that impact the department or IT function, including planning, and monitoring progress toward completion.
• Ensures continuous delivery of information technology support and services through direct management of service level agreements.

Staff Management

• Recruits, develops, retains, and organizes staff.
• Assigns tasks, monitors progress and provides guidance.
• Perform other related duties as requested.

Minimum Qualifications

• Bachelor's Degree.
• Seven years of progressively responsible IT management experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• A Degree in a technology field is preferred.
• Project management experience is desirable.
• Four years of direct supervisory experience is strongly preferred.
• Proven written, verbal and interpersonal skills and ability to exercise judgement with minimal supervision, with a good balance of providing timely information and escalation awareness and the ability to translate technology concepts to non-technical audiences.
• Ability to communicate honestly and transparently with all levels of an organization while maintaining professionalism and respect.
• Proven success building and developing high performing teams, with a strong customer-oriented focus and service delivery excellence.
• Experience working in a highly decentralized, consensus-driven environment, preferably in an academic/higher education institution.
• Experience with establishing and growing collaborative partnerships across a complex and evolving organization and strategic landscape.
• Strong understanding of the research project lifecycle.
• Advanced experience with technologies and engineering principles used in research such as for study information and data capture, management and storage, specimen inventory, scientific instruments and other lab asset management, advanced analytics and computing, and other research IT / informatics infrastructure components.
• Advanced knowledge of human subject research regulatory requirements including the HIPAA Security Rule, the HIPAA Privacy Rule, and the HHS Federal Policy for the Protection of Human Subjects. Awareness to other types of regulations and standards pertaining to research, especially around data management and sharing policies, protection of sensitive information, such as under NIST, FISMA or FERPA requirements, and Good Lab Practices.
• Must embrace and advance Johns Hopkins’ commitment to the dignity and equality of all persons, inclusive of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, and veteran status.

Classified Title: IT Sr. Manager
Role/Level/Range: L/04/LF
Starting Salary Range: $98,200- $171,900 Annually (Commensurate w/exp)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status:Exempt
Location: Remote
Department name: IT@JH Research IT Solutions
Personnel area: University Administration

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/ .

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [e-mail] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/ .

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.