IT - Senior Business Analyst

The Sherwin-Williams Company; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

The Sherwin-Williams Company in Cleveland, OH seeks a Senior Business Analyst to identify, evaluate, and design technology-driven solutions that address complex business problems. You will work with stakeholders to understand processes, data models, and system artifacts, deriving requirements and specifications for system enhancements.

You will model processes, gather requirements, and evaluate third-party options while ensuring documentation is accurate and up-to-date.

Qualifications

• Bachelor's degree in Business Administration or Information Systems, or 7+ years of IT/business systems experience.
• 4-6 years of experience in business systems analysis and design with knowledge of SDLC.
• Deep understanding of business and technical operations, workflows, and procedures.
• Excellent analytical, problem-solving and decision-making skills.
• Excellent communication skills with non-technical stakeholders.
• Knowledge of data analysis, coding, and automation tools.
• Knowledge of database structures and data management.
• Familiarity with SDLC and requirements gathering.
• Must be legally authorized to work without sponsorship now or in the future.
• Must be eighteen years or older.

Responsibilities

• Conduct requirements gathering sessions with stakeholders to identify challenges and opportunities.
• Analyze and document business processes, workflows, data models, and artifacts to capture current and future states.
• Develop functional and technical specifications for new or modified systems to meet requirements.
• Collaborate with developers, data analysts, and testers to deliver changes on time and within budget.
• Apply system settings and plan testing to meet business goals.
• Evaluate third-party solutions to support improvements.
• Maintain accurate system documentation including diagrams and data dictionaries.
• Analyze system metrics to drive optimization and performance improvements.
• Monitor industry trends to identify opportunities for improvement.
• Support end-user training as needed.

Skills

Analytical thinking

Problem-solving

Decision making

Communication skills

Stakeholder collaboration

Data analysis

Process modeling

Education

Bachelor's degree in Business Administration or Information Systems

Tools

SQL

Job description

The Senior Business Analyst role is responsible for identifying, evaluating, and designing technology-based business solutions to solve complex business problems. They work closely with stakeholders and subject matter experts to understand business processes, workflows, data models, and other system artifacts. This role identifies opportunities for process improvement and system enhancements and is responsible for developing functional and technical specifications that define system requirements and articulate how systems will meet business goals. The incumbent is also responsible for applying system settings and options, as well as planning and executing testing to ensure new or modified systems meet business requirements. The incumbent is knowledgeable of software development lifecycle methodologies and has a strong understanding of system testing and quality assurance principles. They have experience with database management, SQL, web development technologies, and packaged software applications. They will conduct process modeling and requirements gathering and leverage this technical expertise to develop and evaluate third-party solutions or technologies that support business process improvements. The incumbent is responsible for ensuring that system documentation, such as process diagrams, data dictionaries, user manuals, and training materials, are accurate and up-to-date. They will also continually monitor system metrics such as uptime, response times, and error rates to drive system optimization and performance improvements.

Responsibilities

• Conduct requirements gathering sessions with stakeholders and subject matter experts to develop journey maps and personas to ultimately identify business challenges and opportunities
• Analyze and document business processes, workflows, data models, and other artifacts to capture the current and future states of business systems
• Develop functional and technical specifications for new or modified systems, processes, and procedures to meet business requirements
• Partner with software developers, data analysts, and testers to ensure new systems or changes to existing systems meet the defined business requirements, are delivered timely, and within budget
• Apply system settings and options to meet business goals supporting the planning and execution of system testing
• Evaluate and recommend existing third-party solutions or technologies to support business process improvements
• Continuously update and maintain system documentation to ensure accuracy and completeness, such as process diagrams, data dictionaries, user manuals, and training materials
• Analyze system metrics, such as uptime, response times, and error rates, to recommend system optimization and performance improvements
• Continuously monitor industry trends and emerging technologies to identify potential opportunities to improve existing business systems and processes
• Conduct or support training sessions for end-users, as needed

This is not a remote position and will report to our Global Headquarters in downtown Cleveland, OH.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Education & Experience

Required

• Bachelor's degree in Business Administration or Information Systems, or in lieu of a degree, at least 7 years of experience in the field of business systems analysis or IT (work experience or a combination of education and work experience in the field of business systems analysis or IT)
• 4-6 years of experience in business systems analysis and design with a deep understanding of software development methodologies
• In-depth knowledge of business and technical operations, workflows, and procedures
• Excellent analytical, problem-solving and decision-making skills
• Excellent communication skills with the ability to convey complex information to non-technical stakeholders and vice versa
• In-depth knowledge of tools, techniques, and leading practices related to data analysis, coding, and automation
• In-depth knowledge of database structures and data management principles
• Software Development Lifecyle (SDLC) Methodology
• Business Requirement Gathering & Documentation
• Software Testing & Quality Assurance Methodologies & Tools
• User Acceptance Testing (UAT)
• Process Modeling
• Workflow Management
• Data Analysis
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be eighteen years or older

Preferred

• Certified Business Analyst Professional (CBAP) or Certified in the Governance of Enterprise IT (CGEIT)