IT - Senior Business Analyst

Sherwin-Williams; Cleveland (OH); On-site; USD 90,000 - 125,000; Full time

Job summary

Sherwin-Williams in Cleveland seeks a Senior Business Analyst to identify, evaluate, and design technology-based business solutions that address complex challenges. You will work with stakeholders and SMEs to understand processes, data models, and system artifacts, and to craft functional and technical specifications.

The role emphasizes process improvement, system testing, QA, and documentation. Experience with database management, SQL, and packaged apps is required.

Qualifications

• Must have Bachelor’s degree in Business Administration or Information Systems or 7+ years in business systems analysis/IT
• 4–6 years of experience in business analysis and design with SDLC understanding
• Strong analytical, problem-solving and decision-making skills
• Excellent communication with non-technical stakeholders
• Experience with data analysis, coding, and automation
• Familiarity with database structures and data management

Responsibilities

• Conduct requirements gathering sessions with stakeholders to identify business challenges and opportunities
• Analyze and document processes, data models, and system artifacts
• Develop functional and technical specifications for new or modified systems
• Collaborate with developers, analysts, and testers to ensure requirements are met
• Apply system settings and support system testing
• Evaluate third-party solutions to support improvements
• Maintain accurate system documentation (diagrams, data dictionaries, manuals)
• Monitor system metrics (uptime, response times, error rates) and drive optimization
• Monitor industry trends for opportunities to improve systems
• Support end-user training as needed

Skills

Stakeholder communication

Process modeling

Data analysis

Requirements gathering

Problem solving

Analytical thinking

Education

Bachelor’s degree in Business Administration or Information Systems

CBAP or CGEIT (preferred)

Tools

SQL

Data modeling

Job description

Job Description The Senior Business Analyst role is responsible for identifying, evaluating, and designing technology-based business solutions to solve complex business problems. They work closely with stakeholders and subject matter experts to understand business processes, workflows, data models, and other system artifacts. This role identifies opportunities for process improvement and system enhancements and is responsible for developing functional and technical specifications that define system requirements and articulate how systems will meet business goals. The incumbent is also responsible for applying system settings and options, as well as planning and executing testing to ensure new or modified systems meet business requirements. The incumbent is knowledgeable of software development lifecycle methodologies and has a strong understanding of system testing and quality assurance principles. They have experience with database management, SQL, web development technologies, and packaged software applications. They will conduct process modeling and requirements gathering and leverage this technical expertise to develop and evaluate third‑party solutions or technologies that support business process improvements. The incumbent is responsible for ensuring that system documentation, such as process diagrams, data dictionaries, user manuals, and training materials, are accurate and up‑to‑date. They will also continually monitor system metrics such as uptime, response times, and error rates to drive system optimization and performance improvements.

Job Description The Senior Business Analyst role is responsible for identifying, evaluating, and designing technology-based business solutions to solve complex business problems. They work closely with stakeholders and subject matter experts to understand business processes, workflows, data models, and other system artifacts. This role identifies opportunities for process improvement and system enhancements and is responsible for developing functional and technical specifications that define system requirements and articulate how systems will meet business goals. The incumbent is also responsible for applying system settings and options, as well as planning and executing testing to ensure new or modified systems meet business requirements. The incumbent is knowledgeable of software development lifecycle methodologies and has a strong understanding of system testing and quality assurance principles. They have experience with database management, SQL, web development technologies, and packaged software applications. They will conduct process modeling and requirements gathering and leverage this technical expertise to develop and evaluate third‑party solutions or technologies that support business process improvements. The incumbent is responsible for ensuring that system documentation, such as process diagrams, data dictionaries, user manuals, and training materials, are accurate and up‑to‑date. They will also continually monitor system metrics such as uptime, response times, and error rates to drive system optimization and performance improvements.

Responsibilities

• Conduct requirements gathering sessions with stakeholders and subject matter experts to develop journey maps and personas to ultimately identify business challenges and opportunities
• Analyze and document business processes, workflows, data models, and other artifacts to capture the current and future states of business systems
• Develop functional and technical specifications for new or modified systems, processes, and procedures to meet business requirements
• Partner with software developers, data analysts, and testers to ensure new systems or changes to existing systems meet the defined business requirements, are delivered timely, and within budget
• Apply system settings and options to meet business goals supporting the planning and execution of system testing
• Evaluate and recommend existing third‑party solutions or technologies to support business process improvements
• Continuously update and maintain system documentation to ensure accuracy and completeness, such as process diagrams, data dictionaries, user manuals, and training materials
• Analyze system metrics, such as uptime, response times, and error rates, to recommend system optimization and performance improvements
• Continuously monitor industry trends and emerging technologies to identify potential opportunities to improve existing business systems and processes
• Conduct or support training sessions for end‑users, as needed

This is not a remote position and will report to our Global Headquarters in downtown Cleveland, OH.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Qualifications

Education & Experience

Required

• Bachelor’s degree in Business Administration or Information Systems, or in lieu of a degree, at least 7 years of experience in the field of business systems analysis or IT (work experience or a combination of education and work experience in the field of business systems analysis or IT)
• 4-6 years of experience in business systems analysis and design with a deep understanding of software development methodologies
• In‑depth knowledge of business and technical operations, workflows, and procedures
• Excellent analytical, problem‑solving and decision‑making skills
• Excellent communication skills with the ability to convey complex information to non‑technical stakeholders and vice versa
• In‑depth knowledge of tools, techniques, and leading practices related to data analysis, coding, and automation
• In‑depth knowledge of database structures and data management principles
• Software Development Lifecyle (SDLC) Methodology
• Business Requirement Gathering & Documentation
• Software Testing & Quality Assurance Methodologies & Tools
• User Acceptance Testing (UAT)
• Process Modeling
• Workflow Management
• Data Analysis
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be eighteen years or older

Preferred

• Certified Business Analyst Professional (CBAP) or Certified in the Governance of Enterprise IT (CGEIT)

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well‑being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world‑class benefits designed for you. From retirement to health care, from total well‑being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin‑Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.