IT Security Tools Operations Engineer

TikTok; San Jose (CA); On-site; USD 112,000 - 223,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

TikTok is seeking an experienced IT Security professional to manage security tools, monitor infrastructure, and drive incident response across Windows and Linux environments. The role requires hands-on expertise with SIEM, EDR, IDS/IPS, VPN, SWG, DLP, CASB, and firewalls.

You will collaborate with cross-functional teams, perform regular patching, and contribute to policy optimization and compliance efforts while supporting operational flexibility and weekend coverage as needed.

Qualifications

• Bachelor's degree in Computer Science, Cyber Security, IT or related technical field.
• 4+ years in a cyber security role focused on IT security operations, administration, and maintenance of security tools.
• Deep understanding of network and system security concepts across Windows and Linux, plus application security.
• Hands-on experience with security technologies and tools including SIEM, IDS/IPS, EDR, VPN, SWG, CASB, firewalls, and vulnerability scanners.
• Strong analytical and troubleshooting skills with ability to diagnose and resolve complex security tool issues.
• Excellent interpersonal and communication skills for cross-functional collaboration.

Responsibilities

• Security Tools Administration: manage day-to-day operations and configuration of security tools (firewalls, IDS/IPS, EDR, SWG, VPN, DLP, mail gateways).
• Performance & Health Monitoring: monitor security infrastructure and resolve issues to ensure continuous operation.
• Lifecycle & Patch Management: apply updates, patches, and upgrades to keep systems secure.
• Policy & Rule Optimization: define and optimize security configurations to meet requirements and best practices.
• Compliance & Auditing: conduct audits to verify alignment with standards and policies.
• Evaluation & Deployment: participate in PoC testing and selection of new tools.
• Incident Response & Log Analysis: review logs to identify breaches and respond to incidents.
• Documentation & SOPs: create and maintain security documentation and user guides.
• Training & Support: train end-users and IT teams on tool usage.
• Cross-Functional Collaboration: work with vendors and stakeholders to resolve issues.

Skills

SIEM

EDR

IDS/IPS

Firewalls

VPN

SWG

DLP

CASB

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or Cyber Security

Tools

Vulnerability scanners

Security tools administration

Cloud security tools

Job description

Responsibilities

IT Security team is responsible for global enterprise IT cyber security, server security, endpoint security, application security construction, and protection. We work to improve overall IT security capabilities and security posture by providing security processes, security assessments, security operations, and security vulnerability management services. The team also supports IT teams and business departments across the organization in meeting their security requirements.

• Security Tools Administration: Manage the day-to-day operations, configuration, and administration of enterprise IT security tools (including firewalls, IDS/IPS, EDR, SWG, VPN, DLP, Mail Gateways, and other security-related technologies).
• Performance & Health Monitoring: Proactively monitor the performance, health, and availability of security infrastructure; identify, troubleshoot, and resolve technical issues or anomalies to ensure continuous functionality.
• Lifecycle & Patch Management: Perform regular maintenance activities, including updates, patches, upgrades, and configuration fine-tuning to ensure systems remain secure and up to date.
• Policy & Rule Optimization: Collaborate with IT and cross-functional security teams to define, implement, and optimize security tool configurations, policies, and rules to align with organizational security requirements and industry best practices.
• Compliance & Auditing: Conduct routine audits and compliance assessments of security tools to verify alignment with regulatory standards and internal security policies.
• Evaluation & Deployment: Participate in the evaluation, proof-of-concept (PoC) testing, selection, and implementation of new security tools and technologies to continuously enhance the overall security posture.
• Incident Response & Log Analysis: Review security logs and reports to identify patterns or anomalies that may indicate potential security breaches; respond to and resolve security incidents in a timely manner.
• Documentation & SOPs: Assist in developing and maintaining comprehensive security documentation, including standard operating procedures (SOPs), user guides, and knowledge base articles to facilitate effective tool utilization and support.
• Training & Support: Provide technical support and training to end-users and other IT teams on the proper usage and maintenance of security tools.
• Cross-Functional Collaboration: Partner with vendors, internal stakeholders, and cross-functional teams to ensure security policies and procedures are followed and technical issues are resolved efficiently.
• Operational Flexibility: Support operational needs, which may require flexible working hours, shift schedules, or weekend/holiday coverage, while maintaining a standard 5-day in-office work week.

Qualifications

Minimum Qualifications

• Bachelor's degree in Computer Science, Cyber Security, Information Technology, or a related technical field.
• 4+ years of professional experience in a cyber security role, with a strong focus on IT security operations, administration, and maintenance of security tools.
• Deep understanding of network and system security concepts across Windows and Linux environments, as well as application security.
• Hands-on experience with security technologies and tools, including SIEM, IDS/IPS, EDR, VPN, SWG, CASB. firewalls, and vulnerability scanners.
• Excellent analytical and troubleshooting skills, with a proven ability to independently diagnose and resolve complex technical issues related to security tools.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams, internal stakeholders, and external vendors.

Preferred Qualifications

• Relevant professional certifications (e.g., CISSP, CISA, CISM, or equivalent) are highly preferred.
• Programming/scripting ability (e.g., Python, Bash) and penetration testing experience.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $111600 - $223200 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.