IT & Security Administrator

Pryon Inc; Boston (MA); Remote; USD 90,000 - 110,000; Full time

Job summary

A leading company in AI technology is seeking an Enterprise IT Administrator to manage cloud applications and support employees in a remote-first setup. This role encompasses strategic partnerships with IT leadership, support duties, and project management in a dynamic IT environment. Successful candidates will have 2-5 years of experience and an in-depth understanding of IT tools and practices.

Benefits

100% Company paid Health/Dental/Vision benefits

Life Insurance, Short and Long-term Disability

401k

Unlimited PTO

Qualifications

• 2-5 years of experience as an Enterprise IT Administrator.
• Must have macOS administration experience.
• Experience managing an MDM product.

Responsibilities

• Partner with Director of IT to draft strategic initiatives.
• Provide primary helpdesk support for IT hardware and SaaS applications.
• Maintain IT evidence for SOC2 Type2.

Skills

Project Management

SaaS Application Administration

IT Security

Excellent Communication Skills

Tools

Microsoft 365

Google Workspace

Jira Service Management

PowerShell

Job description

About Pryon:

We’re a team of AI, technology, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market. Now we’re building an industry-leading knowledge management and Retrieval-Augmented Generation (RAG) platform. Our proprietary, cutting-edge natural language processing capabilities transform unstructured data into meaningful experiences that increase productivity with unmatched accuracy and speed.

This is an opportunity to manage our fully cloud suite of Enterprise IT applications, assist employees with incidents and service requests, partner with our Information Security team on initiatives to protect company assets, and contribute to a pleasant onboarding and offboarding experience for employees.

Pryon is offering a huge opportunity for someone to gain a lot of exposure to many segments of Information Technology and security while supporting an organization of 100-150 people. The successful candidate can envision a future as the segment leader.

Reporting into the Director of Information Technology, candidates must have experience in the administration of cloud email and file sharing, endpoint protection, evidence collection, Mobile Device Management (MDM), Identity Access Management (IAM),and scripting/automation. The ideal candidate is a meticulous project planner and can create processes and manage them proactively and efficiently within an Information Technology environment that relies on SaaS applications for the business.

In This Role, You Will

• Partner with the Director of Information Technology to draft strategic initiatives, and execute on planned work – delivering on the overall mission set by the IT team
• Monitor and deploy applications and policies to user endpoints via Mobile Device Management (MDM)
• Inventory and maintain all SaaS business application credentials, adhering to least privileged principles for access
• Create and maintain an onboarding and offboarding process for Pryon employees, ensuring both experiences are pleasant and executed with accuracy
• Maintain IT evidence in support of our SOC2 Type2 initiative that will cycle every 12 months
• Partner with key stakeholders across the company to analyze business requirements and develop solutions that will be IT led
• Provide primary helpdesk support for IT hardware assets, and our suite of SaaS applications
• Partner with the Engineering team for common requests related to DNS updates, access to GCP/AWS resources, and more
• Manage and track hardware and software IT assets
• Responsible for the maintenance, configuration, and implementation of our Zero Trust gateway for secure application access
• Document IT systems and policies
• Manage internal SaaS systems integral to performing daily tasks across the business

What You'll Need to Be Successful

• 2-5 years of experience as an Enterprise IT Administrator
• 2-5 years of experience managing an MDM product (i.e., Jamf, Kandji, etc.)
• 2-5 years of experience managing the employee lifecycle
• Must have macOS administration experience
• In-depth practical knowledge, onboarding, troubleshooting, and administration of commonly used SaaS applications, including Microsoft 365, Google Workspace, Atlassian, Salesforce, Ramp, and more.
• Experience managing a Microsoft 365 tenant at scale via the use of PowerShell scripting
• Experience building Zapier workflows that interconnect our suite of SaaS tools for employee productivity
• Experience maintaining IT documentation with a high degree of consistency, accuracy, and aesthetics
• Experience managing a Jira Service Management project, and building integrations/automations to more efficiently manage IT Service Management (ITSM)
• Experience accurately tracking IT hardware and software assets
• Experience with SOC2 evidence collection
• Experience partnering with Information Security on the management and deployment of cybersecurity tools/policies
• Excellent project management skills and strong ability to prioritize
• Exemplary written and oral communication skills
• Excellent interpersonal, planning, and organizational skills
• The ability to independently plan, and execute on daily and scheduled tasks, managing up to the Director of Information technology as needed

$90,000 - $110,000 a year

Benefits for Full Time Employees:

- Remote first organization

- 100% Company paid Health/Dental/Vision benefits for you and your dependents

- Life Insurance, Short-term and Long-term Disability

- 401k

- Unlimited PTO

We are interested in every qualified candidate who is authorized to work in the United States. However, we are not able to sponsor or take over sponsorship of employment visas at this time.

Pryon will not consider race, religion, sex, sexual preference, or national origin in ways that violate the Nation's civil rights laws.