IT Salesforce Business Analyst II

Western & Southern Financial Group; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Tuition reimbursement

Fitness center

Paid time off

Holidays

401(k) match

Pension plan

Parking subsidies

Free meals

Employee discounts

Job summary

Western & Southern Financial Group in Cincinnati is seeking a Salesforce IT Business Analyst II to join the Salesforce Team within IT. You will translate business needs into clear Salesforce requirements and collaborate with stakeholders across departments.

You will work with Product Owners, BSA peers, developers and QA in an Agile environment, focusing on Financial Service Cloud, Sales/Service Cloud, Marketing Cloud and related tools. 3–5 years of BA experience preferred.

Qualifications

• 3–5 years of professional business analysis experience.
• Experience gathering requirements and knowledge of Agile/Story Cards.
• Direct Salesforce CRM/Marketing Cloud business analysis is highly desired.

Responsibilities

• Identify and articulate business requirements for the Salesforce suite (Financial Service Cloud, Sales/Service Cloud, Marketing Cloud).
• Communicate requirements to Salesforce solution/development teams through story cards in an Agile environment.
• Collaborate with Product Owners, Business SMEs, BAs, Developers and QA to deliver solutions.

Skills

Agile

Requirements elicitation

Stakeholder interviewing

Salesforce knowledge

Story cards

Communication

Leadership

Tools

TFS

MS Office

Visio

Job description

Western & Southern Financial Group (W&SFG) is a Fortune 500 Financial Services company with a long history of strength and stability. We provide life and health insurance, annuities, mutual funds, and investment management products and services for millions of people through our member companies.

We are seeking a Salesforce IT Business Analyst II to join our Salesforce Team as part of our Information Technology (IT) department. This group supports all Salesforce CRM and Salesforce Marketing Cloud environments and users. With your help, we can continue to Unlimit the possibilities!

What would I do?

As a Salesforce IT Business Analyst II, you will collaborate with stakeholders to identify and articulate business and stakeholder requirements for the entire Salesforce suite of products utilized (Financial Service Cloud, Sales/Service Cloud, Salesforce Platform, Marketing Cloud), as well as identify the solutions that will maximize the value delivered. This includes interviewing stakeholders, eliciting, analyzing, specifying, and validating business, stakeholder, solution, and transition requirements, and communicating those requirements to Salesforce solution/development teams through story cards working in an Agile methodology. You will work closely with Product Owners, Business Subject Matter Experts, peer Salesforce IT BAs, Developers and Software Quality Assurance.

This is a great opportunity if you have 3-5 years of professional business analysis experience. Experience gathering requirements, and knowledge of different types of requirement methodologies (including Agile/Story Cards) as well as direct Salesforce CRM/Marketing Cloud business analysis is highly desired. Qualified candidates will also have proven communication, modeling, analytical, problem-solving, facilitation, negotiation and influencing, and leadership skills. An effective business analyst brings clarity out of ambiguity. Other desired qualifications include a strong technical/IT background (i.e. software development/analysis/architecture), experience using requirements management tools (i.e. TFS, MS Office, Visio, etc.), and general knowledge of project management methodologies (i.e. Agile, Waterfall, Iterative).

Tell me about Western & Southern Financial Group

As a part of the Western & Southern family, you would enjoy a competitive benefit plan including medical, dental, prescription, vision, long-term and short-term disability coverage, tuition reimbursement, a free fitness center, paid time off and holidays, a 401(k) plan with a company match, AND a defined benefit pension plan! We offer discounted parking or bus subsidies, free breakfast and lunch in our onsite café, as well as numerous employee discounts.

There's never been a better time to join the team!

• Financial Strength: We're a Fortune 500 company that’s been in business for over 130 years. We are consistently recognized for our financial stability and operating performance by ratings agencies.
• Supportive Culture: We’re a fast paced professional work environment with a focus on the welfare of our associates. Over 50% of our positions are filled from within.
• Community Involvement: Western & Southern is deeply rooted in Cincinnati. From the Thanksgiving Day Race and the W&S Open, to the W&S/WEBN Fireworks, we impact our communities and its citizens every day through our corporate citizenship.