IT Resource Analyst | Richmond, VA, USA

SouthState Bank; Richmond (VA); On-site; USD 66,000 - 106,000; Full time

Job summary

SouthState Bank is looking for an IT Resource Analyst to analyze and optimize IT resource allocation across projects, programs, and operations. This role partners with IT leadership, project managers, and business stakeholders to forecast demand and align capacity with business priorities.

The position emphasizes building dashboards, reports, and data-driven insights to drive efficient staffing and budget adherence while supporting continuous improvement in IT resource management.

Qualifications

• Bachelor's Degree in Information Technology, Business Administration or related field (or equivalent experience)
• 2-5 years of experience in IT Resource management, capacity planning, business analysis or related roles
• Strong Excel/Power BI (or similar) skills for reporting and data visualization; excellent communication and collaboration skills

Responsibilities

• Collect, maintain, and analyze IT resource data including capacity, skills, and availability.
• Forecast staffing needs and develop workforce planning strategies.
• Develop dashboards and reports to provide visibility into resource allocation and workload balance.
• Collaborate with IT managers and project leaders to understand current and future resource demands.
• Monitor resource utilization, identify risks, and propose optimization opportunities.

Skills

Advanced MS Office

Excel

Power BI

Analytical thinking

Communication skills

Problem solving

Data-driven decisions

Education

Bachelor's Degree in IT or Business

Tools

Resource management systems

Workforce planning software

Project management tools

Job description

IT Resource Analyst The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond – we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The IT Resource Analyst is responsible for analyzing, tracking, and optimizing the allocation of technology resources across projects, programs, and operational activities. This role ensures that IT capacity is effectively aligned with business priorities, enabling the organization to deliver technology initiatives on time and within budget. The IT Resource Analyst works closely with IT leadership, project managers, and business stakeholders to provide insights into resource availability, utilization, and demand forecasting.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DELIVERY

• Collect, maintain, and analyze IT resource data, including capacity, skills, and availability.
• Serve as the process owner and subject matter expert of the end to end resource process which includes: resource planning, forecasting, QA/QC, and reporting.
• Support the creation and maintenance of resource forecasts to align staffing with project and operational needs.
• Partner with IT managers and project leaders to understand current and future resource demands.
• Monitor and report on resource utilization, identifying trends, risks, and opportunities for optimization.
• Assist in the development of workforce planning strategies, including skill gap identification and training recommendations.
• Develop and distribute dashboards and reports that provide visibility into resource allocation, capacity planning, and workload balance.
• Ensure alignment between IT resource planning and the organization’s strategic priorities.
• Contribute to process improvements and best practices in IT resource and capacity management.
• Support vendor resource tracking where third-party contractors and consultants are part of the IT workforce.

PROFESSIONAL

• Serve as a resource for change enablement by embracing change and championing new ideas/opportunities.
• Develop business partnerships to build & increase buy-in across multiple lines of business and functions. Establish effective relationships with Technology personnel, program and project managers, and other business partners.
• Prioritize and manage own workload in order to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority.
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
• Facilitate cross departmental meetings effectively with prepared agendas and clear next steps to move toward implementation, completion, or resolution of projects or issues.
• Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes.
• Possess and demonstrate effective communication skills/habits, both written and verbal.
• Accepts other duties as assigned.

COMPETENCIES:

• Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint
• Strong written and verbal communication skills
• Analytical & Critical Thinking
• Data-Driven Decision Making
• Problem-Solving
• Continuous Improvement Mindset
• Adaptability and Flexibility
• Ability to learn and grasp new concepts and business processes quickly.
• Detail-oriented with ability to communicate with diverse stakeholders.

Qualifications, Education, and Certification Requirements

• Education: Bachelor's Degree in Information Technology, Business Administration or related field (or equivalent experience)
• Experience: 2-5 years of experience in IT Resource management, capacity planning, business analysis or related roles.
• Certifications/Specific Knowledge: Experience with resource management and/or project management systems or tools; workforce planning software preferred; Strong Excel/Power BI (or similar) skills for reporting and data visualization; Excellent communication and collaboration skills, with the ability to interact effectively with technical and business stakeholders.

TRAINING REQUIREMENTS/CLASSES:

• New Employee Orientation
• Required annual compliance training.
• Cross departmental training

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

In accordance with Colorado law: Colorado pay for this position is anticipated to be between $66,440.00 – $106,131.00 , actual offers to be determined based on applicant's skills, experience and education.

Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.