IT Racetrack Technician

Hendrick Automotive Group; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Hendrick Motorsports in Charlotte, NC seeks an IT Track Technician to serve as the first point of contact for users needing technical assistance and RF support at racetrack events. You will provide hands-on IT and RF troubleshooting, and travel to trackside operations.

Under the direction of the IT Operations Manager, you will install, configure, and maintain equipment, sets up network connectivity, and documents support tickets for timely resolution during races, testing sessions, and shop

Qualifications

• Bachelor's or associate degree in IT/CS/engineering.
• At least 2 years of IT experience and travel willingness.
• Strong analytical and communication skills for real-time support.
• Experience with RF equipment and network installations.

Responsibilities

• Provide IT and RF support at racetrack and shop locations.
• Install, configure, and maintain IT and RF equipment.
• Set up and maintain competition network connectivity between track and shop.
• Document and track support tickets for timely resolution.
• Diagnose and resolve hardware and software issues.
• Assist in designing and maintaining network infrastructure.

Skills

IT support

RF fundamentals

Network troubleshooting

Real-time problem solving

Technical communication

Independent work

Education

Associate or Bachelor’s degree in IT/CS/Engineering

Tools

Spectrum analyzers

Network analyzers

Diagnostic tools

IPAM systems

Job description

Hendrick Motorsports is located at 4400 Papa Joe Hendrick Blvd, Charlotte, North Carolina 28262. We are currently seeking a Racetrack IT Technician.

Job Summary

Under the direction of the IT Operations Manager, the IT Track Technician works as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems. The role requires strong technical knowledge and effective communication skills, and involves travel to support trackside operations, testing sessions, and events.

Essential Duties and Responsibilities

• Provide IT and RF technical support at racetrack and shop locations.
• Install, configure, and maintain IT and RF equipment in haulers, pit boxes, garage areas, toolboxes, and qualifying carts.
• Set up and maintain competition network connectivity between track and shop.
• Respond to support requests via phone, email, ticketing systems, and in-person inquiries.
• Document, track, and monitor support tickets to ensure timely resolution.
• Diagnose, research, and resolve a wide range of hardware and software issues.
• Provide real‑time support for RF communication systems during races, exhibitions, and testing sessions.
• Assist in design, implementation, and maintenance of network infrastructure (switches, routers, firewalls, wireless systems).
• Monitor network performance, troubleshoot, and implement improvements.
• Collaborate with networking and systems teams to optimize performance.
• Report network operational status and coordinate remediation efforts.
• Design, implement, and maintain RF communication systems for motorsports applications.
• Optimize antenna systems and conduct RF analysis and interference mitigation.
• Develop multi‑frequency and dynamic frequency selection strategies.
• Work with vendors to build and configure headsets, interface cables, and harnesses for Motorola handhelds, base stations, and GreenGo digital intercom systems.
• Manage inventory of IT and RF equipment, including radios, headsets, network hardware, and supporting components.
• Track, organize, and maintain accurate inventory records.
• Prepare, stage, and deploy equipment for races, testing sessions, and shop operations.
• Inspect, test, and maintain equipment for readiness.
• Coordinate repairs, replacements, and vendor services.
• Maintain stock levels of critical components such as cables, connectors, antennas, and spare hardware.
• Support asset tracking, labeling, and lifecycle management.
• Administer and maintain IP address space and device inventory within ITAM/IPAM systems.
• Conduct lab and trackside testing of RF systems, antennas, and IT/network infrastructure.
• Use diagnostic tools such as spectrum analyzers, network analyzers, and signal generators.
• Validate network connectivity, system integrations, and data flow between trackside and shop environments.
• Perform system imaging, updates, and patch validation on endpoints and servers.

Qualifications

• Strong analytical and problem‑solving skills for real‑time IT and RF environments.
• Solid understanding of RF principles including propagation, modulation techniques, and antenna theory.
• Experience with real‑time communication systems in high‑pressure events.
• Hands‑on experience building, configuring, and maintaining hardware components such as headsets and interface cables.
• High accuracy and attention to detail.
• Strong verbal and written communication skills with the ability to convey technical information clearly.
• Strong organizational and time‑management skills with ability to prioritize and meet deadlines.
• Sound decision‑making and independent judgment while following procedures.
• Ability to work independently and collaboratively in a team.
• Strong interpersonal skills and customer service mindset.
• Self‑motivated with initiative and proactive problem resolution.
• Capacity to manage multiple tasks under pressure in fast‑paced environments.

Education and Experience

• Associate or bachelor’s degree in information technology, computer science, or engineering.
• At least 2 years of IT experience.
• Willingness to travel extensively.

Equal Opportunity Statement

Hendrick Motorsports is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.