IT Quality Intermediate Analyst - Officer

Citi; New York (NY); Hybrid; USD 79,000 - 111,000; Full time

Job summary

Citi is hiring an IT Quality Intermediate Analyst (Officer) in a hybrid role based in Mississauga, Ontario. The role focuses on building and maintaining automated test frameworks for UI and server-side microservices within an Agile Scrum environment.

The ideal candidate has 2-5 years QA/test automation experience, strong programming skills (Java/Python/JS-TS), and hands-on experience with Selenium, BDD/Cucumber, REST APIs, SQL/NoSQL, and CI/CD tools.

Qualifications

• 2-5 years of QA and test automation experience.
• Experience in financial services or enterprise technology preferred.
• Hands-on programming in Java, Python, or JavaScript/TypeScript.

Responsibilities

• Test automation development & execution for UI and backend components.
• Shift-left testing & quality assurance collaboration with cross-functional teams.
• AI tooling & CI/CD pipeline integration using Jenkins, GitHub Actions, GitLab CI, Tekton.
• Analyze failures, RCA, and report quality metrics.

Skills

Java

Python

JavaScript/TypeScript

Selenium WebDriver

Page Object Model

BDD/Cucumber

RESTful API testing

SQL/NoSQL

IntelliJ IDEA

Git

CI/CD (Jenkins, GitHub Actions, GitLab

Tekton

Docker/Kubernetes

GitHub Copilot

Analytical skills

Communication

Education

Bachelor’s degree in CS/Engineering

Tools

IntelliJ IDEA

Git

Job description

IT Quality Intermediate Analyst - Officer

Location(s):

Mississauga, Ontario, Canada

Job Type:

Hybrid

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The IT Quality Intermediate Analyst is a fully hands-on engineering role responsible for building, executing, and maintaining programmatic test automation frameworks for multi-tier user interfaces (UI) and server-side microservices. This role deals with most technical and quality challenges independently, applying solid specialty area knowledge, object-oriented design principles (such as Page Object Model), and industry testing standards to eliminate manual verification bottlenecks and minimize technical debt.

Operating within an Agile Scrum environment, the role collaborates closely with software developers, technology project managers, and product owners to implement shift-left testing practices across the Software Development Life Cycle (SDLC). The analyst leverages modern IDEs, AI-assisted development tools (like GitHub Copilot), and continuous integration pipelines (CI/CD) to ensure robust test execution, comprehensive defect analysis, and high-quality software delivery.

Responsibilities

1. Test Automation Development & Execution

• Develop, maintain, and execute automated test scripts for UI and server-side components using Selenium WebDriver, Page Object Model (POM), and BDD/Cucumber frameworks.
• Write clean, maintainable, and structured test automation code, reusable utility functions, and test scenarios.
• Execute automated API and backend validations for RESTful services and microservices, verifying database layers using SQL and NoSQL queries.

2. Shift-Left Testing & Quality Assurance

• Collaborate with cross-functional engineering teams during early sprint planning, backlog grooming, and requirement reviews to define testability hooks and technical acceptance criteria.
• Translate business requirements and Gherkin feature files into executable BDD/TDD step definitions.
• Maintain end-to-end traceability across user requirements, test cases, automated test scripts, and defect tracking records.

3. AI Tooling & CI/CD Pipeline Integration

• Utilize AI-assisted coding tools (e.g., GitHub Copilot) to accelerate script authoring, refactor test code, and optimize test workflows.
• Configure and run automated test suites within continuous integration and continuous delivery (CI/CD) pipelines (e.g., Jenkins, GitLab CI, GitHub Actions, Tekton).
• Execute containerized test runs in Docker and Kubernetes environments managed via version control (Git).

4. Process Monitoring, Analysis & Governance

• Analyze automated execution failures, debug script and environment issues, and conduct root cause analysis (RCA) to report issues and recommend actionable solutions.
• Gather, maintain, and report on key quality metrics (execution pass rates, defect density, flakiness, test coverage) to monitor conformance to established quality standards.
• Provide informal guidance and support to newer team members on test automation practices and framework standards.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating control issues transparently.

Qualifications & Skills

• Experience: 2-5 years of hands-on Quality Assurance (QA) and test automation engineering experience, preferably within the Financial Services or enterprise technology domain.
• Programming Languages: Hands-on programming proficiency in Java, Python, or JavaScript/TypeScript, with a solid understanding of Object-Oriented Programming (OOP) principles, data structures, and algorithms.
• Automation Frameworks: Proven experience designing and maintaining Selenium WebDriver test suites, Page Object Model, and BDD (Cucumber/Gherkin) implementations.
• Backend Validation: Experience in RESTful API testing, microservices validation, and executing SQL/NoSQL database queries.
• Tools & Environments: Practical experience with modern IDEs (specifically IntelliJ IDEA), version control (Git), CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, Tekton), and containerized environments (Docker/Kubernetes).
• AI-Assisted Tools: Experience utilizing AI coding tools such as GitHub Copilot to enhance script development productivity.
• Analytical & Communication Skills: Strong analytical thinking, attention to detail, and ability to break down complex technical information systematically across teams.

Education

• Bachelor’s/University degree in Computer Science, Software Engineering, Information Technology, or equivalent practical hands-on software development/QA experience.

Job Family Group:

Technology

Job Family:

Technology Quality

Time Type:

Full time

Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

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