IT Quality Intermediate Analyst Officer

Citi; Town of New Castle (NY); Hybrid; USD 76,000 - 106,000; Full time

Benefits offered by this job

Hybrid work arrangement

Learning and development resources

Wellbeing support

Competitive compensation

Job summary

Citi is seeking a Quality Assurance Engineer to build and execute automated test solutions that protect the quality of financial technology products used by clients and teams globally.

You will design test strategies spanning automation, API, performance, and user acceptance testing, working at the intersection of engineering and quality assurance within Citi's IT Quality function.

Qualifications

• 2 to 5 years of quality assurance experience in the financial services industry with hands-on test automation.
• Experience in Selenium, Cypress, API testing, performance testing, SQL, and JIRA.
• Understanding of integration testing and SDLC QA involvement.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Build and execute automation scripts to expand test coverage across financial tech apps.
• Integrate automated tests into CI/CD pipelines for faster feedback.
• Develop API tests using Postman or SoapUI.
• Design and run performance/load tests with JMeter.
• Write SQL queries to validate data and metadata accuracy.
• Review automation scripts for quality and coding standards.
• Track quality metrics and drive root-cause analysis.
• Collaborate with project managers and UAT teams on test scripts and plans.

Skills

Selenium automation

Cypress automation

API testing

Performance testing

SQL

JIRA

Education

Bachelor's degree

Tools

Postman

SoapUI

JMeter

Job description

Citi is looking for a Quality Assurance Engineer who will build and execute automated test solutions that directly protect the quality of financial technology products used by clients and teams across the business. In this role, you will design and run test strategies spanning automation, API, performance, and user acceptance testing --- working at the intersection of engineering and quality assurance within Citi's IT Quality function. Your work will have a direct impact on the reliability and delivery speed of software released into production.

Responsibilities

• Build and execute automation scripts using Selenium and Cypress to expand integration, regression, and UI test coverage across financial technology applications.
• Integrate automated test suites into CI/CD pipelines to enable continuous testing and faster feedback loops throughout the software delivery lifecycle.
• Develop API test suites using Postman or SoapUI to validate microservices and verify payload accuracy across system interactions.
• Design and run performance and load test scenarios in JMeter to detect system bottlenecks before they reach production.
• Write complex SQL queries to verify data extraction accuracy and confirm metadata is stored correctly in relational databases.
• Review automation scripts written by team members to maintain code quality, readability, and adherence to coding standards.
• Compile and track quality metrics across testing cycles, document findings, and carry out root cause analysis to surface actionable improvements.
• Collaborate with technology project managers and user acceptance testing teams to design and implement test scripts and plans that support product rollout into production.

Required Qualifications & Skills

• 2 to 5 years of quality assurance experience in the financial services industry, with hands‑on expertise in test automation using Selenium or Cypress, API testing using Postman or SoapUI, performance testing using JMeter, SQL, and JIRA.
• In‑depth understanding of integration testing, including the ability to create and execute test scripts and track results end to end.
• Solid understanding of quality assurance methodologies and how QA fits within the software development lifecycle.
• Demonstrated ability to review requirements, identify discrepancies, and communicate findings clearly in written and verbal form.
• Proven analytical and problem‑solving skills with close attention to detail and the ability to meet firm deadlines.
• Bachelor's degree or equivalent practical experience.

Beneficial Skills & Qualifications

• Hands‑on experience testing AI or machine learning model outputs, including evaluating the accuracy of optical character recognition or intelligent character recognition extraction results.
• Familiarity with validating confidence score thresholds in model‑driven workflows.

What We Offer

At Citi, you will work within a performance‑driven team where your testing work has a measurable impact on the quality of technology that reaches clients and users globally. This is a mid‑level role that offers real autonomy, cross‑team collaboration, and the opportunity to grow your technical expertise in a complex, fast‑paced financial services environment.

• A hybrid working arrangement with 3 days in the office and 2 days working remotely, giving you flexibility while staying connected to your team.
• Access to learning and development resources that help you grow your skills in test automation, quality engineering, and financial technology.
• Exposure to complex, large‑scale technology systems where your quality assurance work directly influences production outcomes.
• Collaboration with technology project managers, engineers, and testing professionals across a global organization.
• Wellbeing support and work‑life balance initiatives designed to help you perform at your best.
• Competitive financial benefits and compensation aligned to your skills and contribution.

Job Family Group: Technology

Job Family: Technology Quality

Time Type: Full time

Primary Location: New Castle Delaware United States

Primary Location Full Time Salary Range: $76,230.00 - $106,370.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills: Please see the requirements listed above.

Anticipated Posting Close Date: Sep 18, 2026

Automated Processing and AI: We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents -- AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.