IT Quality Intermediate Analyst - C11

Citi; New York (NY); Hybrid; USD 12,000 - 21,000; Full time

Job summary

Citi is seeking an IT Quality Intermediate Analyst (Hybrid) to join our Quality Assurance team. The role focuses on developing and maintaining automated test scripts with Selenium WebDriver, executing comprehensive manual and automated testing, and integrating tests into CI/CD pipelines.

You will collaborate across development, product, and QA to ensure robust software quality while leveraging modern testing tools and techniques.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of QA experience with strong test automation focus.
• Proficient in designing and developing automated test scripts using Selenium WebDriver.
• Strong OO programming skills (Java, Python, C#).
• Experience with frameworks like TestNG/JUnit/Pytest/NUnit.
• Experience with Page Object Model design pattern.
• Ability to design, write and execute manual test plans and cases.

Responsibilities

• Collaborate with dev, product, and QA to define test strategies.
• Design, develop, and maintain automated test scripts and frameworks.
• Write and execute detailed manual test plans and cases.
• Perform functional, integration, regression testing.
• Conduct exploratory testing to find defects.
• Integrate tests into CI/CD pipelines (Jenkins, Azure DevOps).
• Execute automated tests and report defects and quality status.
• Review code of test scripts for quality standards.
• Report progress and quality metrics to stakeholders.
• Research and adopt new testing tools and methodologies.

Skills

Selenium WebDriver

Test automation frameworks

Object-oriented programming

Page Object Model

SQL for data validation

Git

CI/CD pipelines

API testing (Postman/Swagger)

Education

Bachelor's degree in Computer Science, Engineering, or related field

ISTQB certification (plus)

Tools

Selenium WebDriver

Git

Jenkins

Azure DevOps

Postman

Swagger

SQL tooling

Job description

IT Quality Intermediate Analyst - C11

Job Req Id:

26997269

Location(s):

Chennai, Tamil Nadu, India, Pune, Maharashtra, India

Job Type:

Hybrid

Posted:

Oct. 05, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The IT Quality Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Key Responsibilities

• Collaborate with development, product, and QA teams to understand project requirements and define comprehensive test strategies.
• Design, develop, and maintain robust, scalable, and reusable automated test scripts using Selenium WebDriver in Java.
• Design, write, and execute detailed, comprehensive, and well-structured manual test plans and test cases.
• Perform thorough manual functional, integration, system, and regression testing.
• Conduct exploratory testing to uncover defects and usability issues not covered by formal test cases.
• Implement and maintain test automation frameworks (e.g., Page Object Model, TestNG/JUnit, Cucumber BDD) to ensure efficient and organized testing.
• Execute automated tests, analyze results, and identify defects, working closely with development teams for resolution.
• Integrate automated tests into Continuous Integration/Continuous Delivery (CI/CD) pipelines (e.g., Jenkins, GitLab CI, Azure DevOps) to support agile development practices.
• Perform various types of testing, including functional, regression, smoke, sanity and integration testing, leveraging automation where appropriate.
• Conduct API testing using tools like Postman or Swagger to validate backend services.
• Perform database validation by writing and executing SQL queries to ensure data integrity.
• Participate in code reviews of test automation scripts to ensure adherence to coding standards and best practices.
• Provide clear and concise reporting on test progress, defect status, and overall product quality to stakeholders.
• Continuously research and implement new testing tools, technologies, and methodologies to improve the efficiency and effectiveness of the QA process.
• Contribute to the improvement of overall software quality processes and practices within the team.

Required Skills & Experience

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in Quality Assurance with a strong focus on test automation.
• Proficient in designing and developing automated test scripts using Selenium WebDriver.
• Strong programming skills in at least one object-oriented language (e.g., Java, Python, C#).
• Experience with test automation frameworks such as TestNG, JUnit, Pytest, NUnit, or similar.
• Solid understanding and practical experience with the Page Object Model (POM) design pattern.
• Design, write, and execute detailed, comprehensive, and well-structured manual test plans and test cases.
• Perform thorough manual functional, integration, system, and regression testing.
• Conduct exploratory testing to uncover defects and usability issues not covered by formal test cases.
• Familiarity with version control systems, particularly Git.
• Experience integrating automated tests into CI/CD pipelines.
• Knowledge of SQL for database validation.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to articulate technical issues clearly to both technical and non-technical audiences.
• Ability to work independently and as part of a collaborative team in an agile environment.

Preferred Skills & Experience

• Experience with Behavior-Driven Development (BDD) frameworks like Cucumber.
• Knowledge of performance testing tools (e.g., JMeter, LoadRunner).
• Experience with security testing concepts and tools.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Understanding of containerization technologies (e.g., Docker, Kubernetes).
• Relevant certifications in Quality Assurance or test automation.
• Experience with mobile application test automation.

Education & Certifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred.
• Industry certifications (e.g., ISTQB) are a plus.

Job Family

Technology Quality

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.