IT Quality Analyst - Automation & Agile QA

First American; Town of Texas (WI); Remote; USD 74,000 - 99,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid time off

Job summary

First American is seeking an IT Quality Analyst to ensure our software solutions meet high standards and deliver excellent user experiences. You will test, validate, and improve applications in collaboration with developers, business units, and stakeholders.

You will contribute to agile ceremonies, develop test plans, automate where possible, and document results. A Bachelor's degree and 2–5 years of IT QA experience are required, with strong communication and problem-solving skills.

Qualifications

• Bachelor's degree in IT, Business, or equivalent experience.
• 2-5 years of IT QA experience, including automated testing with third-party tools.
• Experience with Leapworks or other test automation preferred but not required.
• Experience in agile/scrum methodologies.
• Strong proficiency in PC Windows and mainframe CICS environments.
• Solid understanding of IT concepts, applications, and QA methodologies.
• Knowledge of testing approaches such as black box, white box, smoke, and unit testing.
• Ability to measure test effectiveness, track progress, and report results transparently.
• Experience with Jira and Confluence for test management and collaboration.
• Exceptional communication and interpersonal skills.
• Capacity to learn quickly and adapt to new testing methodologies.
• Expertise in business processes and commitment to end-user perspective.

Responsibilities

• Test software thoroughly to ensure flawless operation and compliance with standards.
• Develop and execute automated and manual test scripts for new and modified applications.
• Review program documentation, diagrams, and flowcharts to confirm functionality and adherence to guidelines.
• Participate in agile ceremonies where applicable.
• Partner with programmers and business units to create and validate test plans.
• Analyze workflows and recommend quality improvements for future configurations.
• Write and maintain documentation for testing procedures and results.
• Report progress on problem resolution and suggest process enhancements.
• Perform duties outside normal work hours when business needs arise.

Skills

2-5 years IT QA experience

Agile/Scrum

Test automation

Jira & Confluence

Windows & mainframe CICS

QA methodologies

Test planning

Communication skills

Problem solving

Ability to learn quickly

Education

Bachelor's degree in IT, Business, or equivalent

Tools

Leapworks

Job description

First American is seeking an IT Quality Analyst to ensure our software solutions meet high standards and deliver excellent user experiences. You will test, validate, and improve applications in collaboration with developers, business units, and stakeholders.

You will contribute to agile ceremonies, develop test plans, automate where possible, and document results. A Bachelor's degree and 2–5 years of IT QA experience are required, with strong communication and problem-solving skills.