IT Project Manager II

E2 Consulting Engineers, Inc.; Rosemead (CA); On-site; USD 106,000 - 123,000; Full time

Job summary

E2 Consulting Engineers, LP is seeking a Senior Program Manager to lead strategic initiatives across our Customer Experience and IVA portfolio. You will coordinate Product, IT, Engineering, Operations, Business teams and external vendors to drive successful outcomes.

The role requires exceptional organizational skills, executive presence, and the ability to manage multiple high-visibility programs with risk management and governance across teams.

Qualifications

• Bachelor degree or higher with 10+ years project management experience.
• 3-5 years leading large-scale technology initiatives.
• Experience managing cross-functional programs across Product, Engineering, IT, and Business.
• Strong experience with Agile, hybrid, and enterprise-scale delivery methodologies.
• Excellent written and verbal communication; executive-level presentations.

Responsibilities

• Lead end-to-end planning and execution of strategic customer experience and IVA initiatives.
• Develop and maintain integrated project plans, milestones, dependencies, deliverables, and success criteria.
• Provide program management support across the broader product team's portfolio of initiatives.
• Drive accountability across multiple teams and workstreams.
• Ensure programs align to business goals and strategic priorities.
• Forecast, identify, assess, and mitigate risks; establish risk/issue/dependency management processes.

Skills

Program management

Agile methodologies

Cross-functional leadership

Executive communication

Risk management

Vendor management

Stakeholder management

Project planning

Education

Bachelor's degree

Job description

About the Organization

E2 Consulting Engineers, LP (E2)is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

Overview

The Senior Program Manager will lead and coordinate strategic initiatives across our Customer Experience and Intelligent Virtual Assistant (IVA) portfolio. This individual will drive complex, cross-functional programs spanning Product, IT, Engineering, Operations, Business, and external vendor teams. Beyond owning a set of critical programs, this role will also help bring program management rigor to initiatives across the broader product organization — improving visibility, consistency, and delivery discipline across multiple teams and workstreams.

The Senior Program Manager is a proactive leader who excels at program execution, risk management, stakeholder communication, and operational rigor. They will serve as the connective tissue across teams, ensuring initiatives remain on track, risks are forecasted and mitigated early, decisions are escalated appropriately, and business outcomes are achieved. This role requires exceptional organizational skills, executive presence, and the ability to manage multiple high-visibility programs simultaneously.

Responsibilities

Program Leadership

• Lead end-to-end planning and execution of strategic customer experience and IVA initiatives.
• Develop and maintain integrated project plans, milestones, dependencies, deliverables, and success criteria.
• Provide program management support and structure across the broader product team's portfolio of initiatives.
• Drive accountability across multiple teams and workstreams.
• Ensure programs remain aligned to business goals and strategic priorities.

Risk & Dependency Management

• Forecast, identify, assess, and proactively mitigate risks before they impact delivery.
• Establish formal risk, issue, and dependency management processes.
• Surface emerging concerns early and provide actionable mitigation plans.
• Escalate critical issues appropriately while proposing solutions rather than just problems.

Cross-Functional Coordination

• Partner closely with Product Management, Engineering, IT, Operations, Customer Experience, and Business stakeholders.
• Facilitate alignment across multiple organizations with competing priorities.
• Drive decisions and remove blockers that may impact timelines or outcomes.
• Coordinate activities between internal teams and external vendors.

Executive Communication

• Prepare executive-level reporting, status updates, dashboards, and presentations.
• Deliver concise, actionable communications regarding program health, milestones, risks, and decisions.
• Lead recurring governance meetings and program reviews.

Vendor & Partner Management

• Manage strategic vendor relationships and delivery commitments.
• Monitor vendor performance against agreed-upon outcomes and timelines.
• Hold external partners accountable and ensure they operate with transparency.
• Coordinate contracts, statements of work, and deliverable acceptance in partnership with sourcing and business owners.

Operational Excellence

• Establish consistent program management standards, reporting, and governance practices.
• Improve visibility into project health, resource constraints, risks, and dependencies.
• Drive disciplined execution across the broader product organization.
• Uplift program and delivery practices, sharing best practices with product managers and delivery teams.

Qualifications

• Bachelor Degree in applicable profession, business, or technical discipline or an equivalent combination of education, training, and experience. Possesses ten or more years of project management and/or project support experience.
• 3-5 years of Project Management experience leading large-scale technology initiatives.
• Demonstrated success managing complex, cross-functional programs across Product, Engineering, IT, and Business teams.
• Strong experience with Agile, hybrid, and enterprise-scale delivery methodologies.
• Exceptional risk forecasting, risk management, and dependency management skills.
• Proven ability to influence without authority and hold teams accountable.
• Experience managing third-party vendors and consulting partners.
• Excellent written and verbal communication skills.
• Advanced experience creating executive-level presentations, status reports, and program dashboards.

Preferred

• Experience supporting customer experience, contact center, IVR, IVA, conversational AI, or customer service technologies.
• Experience working with Generative AI, AI-powered customer experiences, or automation platforms.
• Background in regulated industries or large enterprise environments.

Desired

• Program & Portfolio Management
• Risk Forecasting & Mitigation
• Dependency & Issue Management
• Vendor & Partner Management
• Cross-Functional Leadership
• Executive Communication & Reporting
• Governance & Operational Rigor
• Influence Without Authority
• Strategic Thinking & Prioritization
• Stakeholder Engagement
• Decision Facilitation & Blocker Removal
• Executive Presence

Benefits

E2 Consulting Engineers, LPoffers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Wage Data Per State Requirements

Salary range for this position is $106,000 - $123,000. The starting salary will be commensurate with skill, education, experience, and working environment.

Work Environment/Physical Demands

Work Environment

• This job operates in a professional office environment and uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit/stand for up to 8 hours per day
• Ability to move freely for up to 8 hours per day

Local Candidates only

Yes

Drug Free Workplace

E2 Consulting Engineers, LPis a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination. Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.