IT Project Manager II

the USO; Arlington (VA); On-site; USD 92,000 - 121,000; Full time

Job summary

The USO in Arlington, VA is seeking an IT Project Manager II to define framework requirements for new and existing technology solutions and assist with implementation and support. You will plan, manage, and coordinate cross-functional projects, and develop user training materials for adoption.

Ideal candidates have a bachelor’s degree in information systems or related field, 5 years of tech/management experience, and PMP/Agile credentials preferred.

Qualifications

• Bachelor's degree preferred in information systems, business administration, or related field.
• 5 years of experience in technology or organizational management.
• Experience in cross-platform environments within nonprofit/military/global contexts preferred.
• PMI PMP and Agile credentials preferred.
• Strong ability to analyze IT services metrics and lifecycle management.
• Excellent written and verbal communication for scope statements and RFI responses.
• Ability to translate technical concepts to non-technical audiences.

Responsibilities

• Plan, execute, and manage information systems projects of varying size and complexity.
• Coordinate with internal customers to identify requirements, scope, cost, resources, and schedules.
• Ensure projects meet customer needs and deliverables.
• Develop and maintain project documentation including scopes, specs, and timelines.
• Manage contracting processes including vendor analysis and contract administration.
• Develop and deploy training materials for end users and coordinate sessions.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Problem solving

Communication

Education

Bachelor's Degree in Information Systems

Business Administration or related field

Tools

PMP

Agile practitioner

Job description

Why join our team

With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or gender

The IT Project Manager II is responsible for identifying and collecting the framework and requirements of new and existing USO technology solutions as well as assisting with program implementation and support

Principal Duties and Responsibilities

• Plan execute and manage information systems projects of varying size and complexity
• Coordinate with internal customers to identify requirements scope cost resources schedule and quality objectives related to current and prospective IT system solutions
• Ensure projects meet customer needs
• Evaluate information gathered from a variety of internal and external sources including but not limited to interviews documents requirements workshops surveys business process descriptions task and workflow analyses in order to identify analyze and prioritize business requirements
• Develop organise and maintain project lifecycle related documentation including scope of work functional specifications requirement specifications project timelines and deliverable acceptance documents related to current and prospective information system technology projects
• Manage information technology contracting process including but not limited to providing input and guidance on specification development vendor analysis provider selection review of contract documentation contract administration and implementation project management
• Develop and deploy customized courseware and training materials to assist end users with new system adoption
• Coordinate training sessions
• Other duties as assigned

Job Specifications

• Bachelors Degree in Information Systems Business Administration or related field preferred
• 5 years work experience in a technology or organizational management role
• Relevant experience in a cross platform environment at a not for profit military multicultural andor global organization preferred
• PMI Project Management Professional PMP and Agile practitioner credentials preferred
• Ability to analyze interpret and communicate IT services program metrics and system life cycle management
• Ability to write and produce clear and understandable project scope statements statements of work requests for information proposal and other business documents
• In depth understanding of organizational processes information requirements and enterprise applications needs of a mid sized globally dispersed organization
• Strong interpersonal customer service and problem solving skills
• Ability to articulate and translate technical concepts to a non technical audience
• Demonstrated ability to exercise sound judgment related to controversial andor culturally sensitive subjects
• Ability to handle confidential information with tact and poise
• Must show initiative self motivation and attention to detail with the ability to manage multiple projects with competing priorities
• Ability to quickly and easily adapt to changing organizational needs
• Ability to achieve desired results while working collaboratively in a team environment
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security credit andor background screening SOFA status valid drivers license
• Must be a strong advocate of the USOs mission

Salary and Compensation

The salary range for this position is 92000 120750

To support pay transparency this posting includes the anticipated base salary range for this role Compensation is determined based on several factors including geographic location relevant experience specialized skills certifications and overall alignment with the position requirements Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels

Location and Work Environment

This is an in person position located in Arlington VA

Documentation and Background Checks

Resume and cover letter are required for full consideration

Background check education criminal and driving required

Disclaimer

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

If thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work here There is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organization Everyone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work forThe mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to workThe mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know of