Area Operations Manager

the USO; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

401k match

Education reimbursement

Comprehensive benefits

Job summary

The USO in Orlando is seeking an Area Operations Manager to oversee programs and services across multiple centers and field sites. This role leads staff and volunteers, manages budgets, and collaborates with military and community partners to expand impact.

Responsibilities include developing area-wide plans, coordinating events, and ensuring facilities meet safety and quality standards in support of military personnel and their families. Local candidates preferred.

Qualifications

• Bachelor's degree preferred
• 5+ years in programs/events/operations
• 1 year supervisory experience
• Nonprofit/military/global organization experience preferred
• Strong leadership and teamwork abilities
• Excellent interpersonal and problem-solving skills
• Ability to handle confidential information
• Proficiency with computers and MS Office

Responsibilities

• Manage operational procedures for Centers ensuring facilities are safe and well maintained
• Ensure adherence to USO policies across operations
• Oversee area-wide programs, services, activities, and events
• Coordinate with leadership to ensure volunteers and supplies meet program needs
• Develop area-wide fundraising and outreach plans
• Lead the planning and execution of special fundraising events
• Build relationships with military, local business, and community leaders

Skills

Leadership

Budgeting

Project management

Communication

Team supervision

Education

Bachelor's Degree preferred

5+ years in programs/events/operations

Tools

Microsoft Office Suite

Job description

Why join our team

With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or gender

Area Operations Manager position is responsible for overseeing operations in an assigned geographic area comprising multiple Center locations andor field program delivery sites The position is also responsible for managing the delivery of programs and services within an assigned geographic area It interfaces with external parties to increase program event and activity awareness engages in development activities and manages Area Operations Specialists and other staff and volunteers who execute and support programs events and activities within an assigned geographic area

Principal Duties and Responsibilities Essential Duties

• Manage operational procedures for one or more Centers ensuring a cost effective safe welcoming clean and well maintained facilities
• Ensure that procedures comply with USOs policies
• Manage the delivery of and assist in evaluating area wide programs services activities and events
• Conduct periodic review of USO programs and services needs within assigned area
• Research and recommend new programs and services based on results
• Oversee the implementation of suggested andor required changes
• Coordinate with Area and Center leadership to ensure appropriate and adequate volume of volunteers and supplies are available for all programs events and activities
• Help to develop area wide fundraising and public awareness plans that result in sustainable growth of sponsorships and that meet other fundraising objectives
• Manage the planning process and lead the execution of special fundraising and development events in assigned area
• Under the direction of higher level staff develop improve and maintain working relationships with US Military local business and community leadership to support procurement and the growth of financial and other in kind resources necessary for area operations
• Design and execute multi channel promotions and campaigns to enhance the awareness of USO programs events and activities
• Coordinate with local media outlets to ensure appropriate coverage of programs events and activities
• May manage center website and social media content remaining compliant with USO wide standards
• Monitor and manage the financial activities for assigned geographic region including executing the operating budget and assisting in its creation recording sales and other income banking transactions procuring and growing financial in kind resources
• Prepare review and present a variety of reports including financial operations and statistical reports
• Maintain accurate accounting of furniture fixtures and equipment and ensure proper maintenance
• Lead manage and mentor Area operations staff Recruit supervise train and develop and recognize staff and volunteers
• May be required to operate a USO or personal motor vehicle
• Other duties as assigned including backfilling for other leaders or other positions as directed by senior leaders

Job Specifications

• Bachelors Degree preferred
• 5 years work experience in a programs events marketing business operations or related role including 1 years in a supervisory capacity
• Relevant experience in a non profit military multicultural andor global organization preferred
• Demonstrated ability to lead high performing teams
• Ability to achieve desired results while working collaboratively in a team environment
• Strong interpersonal and problem solving skills
• Ability to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalism
• Demonstrated ability to exercise sound judgment related to controversial andor culturally sensitive subjects
• Ability to handle confidential information with tact and poise
• Working knowledge of basic business and accounting functions including project management and budgeting
• Demonstrated initiativeself motivation with the ability to quickly and easily adapt to changing organizational needs
• Proficiency using computers and electronics equipment
• Working knowledge of various software applications and programs including but not limited to Microsoft Office Suite
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security credit andor background screening
• SOFA status valid drivers license
• Ability to obtain and maintain a valid United States passport and valid foreign drivers license in applicable locationsregions
• Must be a strong advocate of the USOs mission

Details

This position is located at the Orlando International Airport Preference will be given to local candidates within commuting distance to the location Resume and cover letter are required for full consideration Background check education criminal and driving required

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

If thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work here There is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organizationEveryone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work forThe mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to workThe mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know of