Center Operations Manager

the USO; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The USO in Jacksonville, FL is seeking a Center Operations Manager to oversee one or more centers, ensuring visitor readiness, safety, cleanliness, and an engaging guest experience while coordinating programs, events, and activities. You will manage staff and volunteers, monitor budgets, develop and improve services, and partner with local leaders, vendors, and sponsors to extend the USO mission.

A High School Diploma is required; a Bachelor's degree is preferred, with 5 years in operations or

Qualifications

• High School Diploma or equivalent.
• Bachelor's degree preferred.
• 5 years work experience in a business operations role, event management or marketing, including 1 year in a supervisory capacity.
• Experience in nonprofit, military, multicultural, or global organization preferred.
• Demonstrated ability to lead high performing teams.
• Ability to collaborate effectively in a team environment.
• Proficiency using computers and electronics equipment.
• Working knowledge of Microsoft Office Suite.
• Knowledge of volunteer management software and social media platforms.
• Experience with Digital Cheetah preferred.
• Fluency in English.
• Ability to speak/read/write in host country language preferred.
• Strong interpersonal, customer service and problem solving skills.
• Ability to interact with USO Leadership and diverse audiences with integrity and professionalism.
• Ability to handle confidential information with tact and poise.
• Basic math and cash donation handling and reporting procedures.

Responsibilities

• Provide visitor and guest center that is effective, inviting, safe, clean, and ready for use.
• Ensure equipment is clean and well functioning and enforce sanitary guidelines and food handling regulations.
• Lead the planning, quality, and delivery of programs on and off US military installations.
• Deliver services, equipment and events within budget limits.
• Identify and implement operational and program improvements that meet USO standards of excellence.
• Coach and mentor USO Center staff and oversee volunteers scheduling, activities, recruitment, training and recognition.
• Develop, improve and maintain working relationships with USO vendors and local contractors.
• Create, maintain, communicate, and enforce SOPs and the Emergency Preparedness Plan (EPP).
• Prepare reports including financial, operational, and statistical; maintain records for local procedures.
• Communicate with internal and external stakeholders about center operations; publish announcements and photos.

Skills

Leadership

Supervisory experience

Budgeting

Event planning

Communication

Problem solving

Customer service

Team collaboration

Fluency in English

Interpersonal skills

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Volunteer management software

Social media platforms

Digital Cheetah

Job description

Why join our team

With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match, comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or gender

The Center Operations Manager position is responsible for overseeing one or more USO Centers operations and overseeing programs events and activities at locations surrounding the Centers This position also manages subordinate operational staff and volunteers It also assists in evaluating and modifying existing programs events and activities and plans and implements new or improved programs events and activities

Principal Duties and Responsibilities

• Overall responsibility for providing visitor and guests with a Center that is effective inviting safe clean well maintained and ready for use
• Also responsible for ensuring that equipment is clean and well functioning and for enforcing adherence to sanitary guidelines and food handling regulations
• Lead the planning quality and delivery of programs on and off of US military installations
• Deliver services equipment and events within budget limits
• Identify and implement operational and program improvements that achieve USO standards of excellence
• Act as a resource for USO Center staff and volunteers in the planning and execution of special andor holiday events
• Review program and service needs
• Research and recommend new programs and services based on research
• Implement and oversee suggested andor required changes
• Coach and mentor USO Center staff and oversee volunteers schedule activities recruitment training and recognition
• Develop improve and maintain working relationships with USO vendors and local contractors
• Create maintain communicate and enforce adherence to Standard Operating Procedures to inform Centers procedures and activities and the Emergency Preparedness Plan EPP
• Ensure that staff volunteers and vendors comply with the EPP report damage destruction or injury to the Center and its assets
• Conduct employee accountability checks
• As directed by leadership perform and monitor financial activities including creating and executing operating budget sales andor other income banking transactions
• Operates within budgetary guidelines
• Manage cash on hand and maintain inventory of supplies and assets
• Prepare review and present reports including financial operational and statistical reports
• Create andor maintain records required for local procedures and activities
• Responsible for communicating to internal and external parties Centers operations programs and activities
• Compile and prepare announcements stories and photos for publication and distribution across multiple media and social media channels
• In cooperation with key internal and external stakeholders develop improve and maintain working relationships with US Military local community leadership partners and donors and media representatives to enhance awareness generate financialin kind support of the USO mission and support successful program and service delivery
• May be required to operate a USO or personal motor vehicle
• Perform assigned duties in the absence of leadership and other duties as assigned

Job Specifications

• High School Diploma or equivalent
• Bachelors Degree preferred
• 5 years work experience in a business operations role event management or marketing role including 1 years in a supervisory capacity
• Relevant experience in a non profit military multicultural andor global organization preferred
• Demonstrated ability to lead high performing teams
• Ability to achieve desired results while working collaboratively in a team environment
• Proficiency using computers and electronics equipment
• Working knowledge of various software applications and programs including but not limited to Microsoft Office Suite
• General knowledge of various software applications and programs including but not limited to volunteer management software and social media platforms
• Experience with Digital Cheetah preferred
• Fluency in English
• Ability to speak read and write in the language of the host country at the native level preferred
• Strong interpersonal customer service and problem solving skills
• Ability to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalism
• Demonstrated ability to exercise sound judgment related to controversial andor culturally sensitive subjects
• Ability to handle confidential information with tact and poise
• Working knowledge of basic business and accounting functions including project management and budgeting
• Ability to perform basic math and follow proper cash donation handling and reporting procedures businessaccounting functions including project management and budget reconciliation
• Demonstrated initiativeself motivation with the ability to quickly and easily adapt to changing organizational needs
• Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security credit andor background screening SOFA status valid drivers license
• Ability to obtain and maintain a valid United States passport and valid foreign drivers license in applicable locationsregions
• Must be a strong advocate of the USOs mission

This position is located in Jacksonville FL NAS Preference will be given to local candidates within commuting distance to the location Resume and cover letter are required for full consideration Background check education criminal and driving required

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

If thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work here There is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organization Everyone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work for The mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to work The mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know of Join the mission Join Team USO