IT Project Manager - Call Center Solutions

Quantam; Lansing (MI); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Quantam Solutions seeks an experienced Project Manager to lead multiple complex IT enterprise initiatives, with strong communication skills across all organizational levels. The role follows PMI-based practices and manages call center IT implementation programs.

Hybrid schedule: two days onsite in Lansing, Michigan, and three days remote, with competitive hourly wages, health benefits, paid time off, and a 401(k) plan.

Qualifications

• At minimum an Associate’s Degree in related field.
• 10+ years of demonstrated leadership and communication skills.
• 5+ years of project management experience with enterprise IT initiatives.
• 5+ years using the State of Michigan SUITE project management methodology, or an equivalent PMI-based methodology.
• 5+ years using a project and portfolio management system, such as Clarity or Microsoft Project.
• 3+ years of Agile experience.

Responsibilities

• Provide Enterprise program/project management for project activities to ensure that the program/project is completed on time, within budget and within scope.
• Thorough understanding of IT Infrastructure Technology and a good understanding of industry standard processes related to IT Infrastructure.
• Define program/project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives.
• Provide project management for project scheduling, tracking, issue management, risk management, change management, and status reporting.
• Utilize the State’s Project Portfolio Management (PPM) tool (Clarity and Azure DevOps).
• Plans and coordinates work with teams.
• Designs and implements project plans.
• Rely on experience and judgment to plan and accomplish goals.
• Works under limited supervision with considerable latitude.
• Responsible for the coordination and completion of projects.
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
• Prepares reports for upper management regarding status of project.
• Creates a structure and organization for the management of a complex environment with emphasis on quality, productivity, and consistency.

Skills

Leadership

Communication

Enterprise IT PM

Agile

Project management

Education

Associate’s Degree in related field

Tools

Clarity

Microsoft Project

Job description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. The work schedule for this role is hybrid with two days onsite and three days remote.

Overview:

Our client is looking for an experienced Project Manager for managing multiple complex IT Enterprise Projects with strong communication skills to work at all levels of organization. Follows project management industry practices based on PMI.

Projects/programs are primarily complex enterprise initiatives related to IT implementation and maintenance of Call Center solutions.

Responsibilities:

• Provide Enterprise program/project management for project activities to ensure that the program/project is completed on time, within budget and within scope.
• Thorough understanding of IT Infrastructure Technology and a good understanding of industry standard processes related to I T Infrastructure.
• Define program/project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives.
• Provide project management for project scheduling, tracking, issue management, risk management, change management, and status reporting.
• Utilize the State’s Project Portfolio Management (PPM) tool (Clarity and Azure DevOps).
• Plans and coordinates work with teams.
• Designs and implements project plans.
• Generally, work with other IT managers and IT technical teams.
• Rely on experience and judgment to plan and accomplish goals.
• Works under limited supervision with considerable latitude.
• Responsible for the coordination and completion of projects.
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
• Prepares reports for upper management regarding status of project.
• Creates a structure and organization for the management of a complex environment with emphasis on quality, productivity, and consistency.

Required Qualifications:

• At minimum an Associate’s Degree in related field.
• 10+ years of demonstrated leadership and communication skills.
• 5+ years of project management experience with enterprise IT initiatives.
• 5+ years using the State of Michigan SUITE project management methodology, or an equivalent PMI-based methodology.
• 5+ years using a project and portfolio management system, such as Clarity or Microsoft Project.
• 3+ years of Agile experience.

Preferred Qualifications:

• Experience with Call Center Technologies and Call Center Support.