IT Project Manager (APPSW)

Drug Enforcement Administration; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Drug Enforcement Administration (DEA), Office of Forensic Sciences, Forensic Data Analytics Section (SFI), seeks a liaison responsible for planning, development, and delivery of SF forensic technology solutions.

This position serves as the primary liaison between the Office of Forensic Sciences and the Information Systems Division, supporting customer-focused service and system integration across platforms.

Qualifications

• Attention to detail and thoroughness in work.
• Customer service mindset: assess needs, provide information or assistance to users of services.
• Ability to make sound, informed decisions and recognize implications of actions.
• Identify information needs and organize information systems effectively.
• Strong interpersonal skills: relate well and maintain professional relationships.
• Clear and effective oral communication tailored to audience.
• Strong problem-solving abilities with good judgment and alternatives.
• Team-oriented mindset to collaborate and achieve goals.
• Technical competence: apply training to perform job and advise on technical issues.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

This position is located in the Drug Enforcement Administration (DEA), Office of Forensic Sciences, Forensic Data Analytics Section (SFI). This primary purpose of this position is to be the primary liaison between the Office of Forensic Sciences (SF) and the Information Systems Division (TC) and is responsible for the planning, development, and delivery of all SF forensic technology solutions.

For more information on eligibility requirements see: DEA Employment Eligibility

Applicants must meet all of the required qualification requirements described below by the closing of this announcement.

Basic Qualification Requirements:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.


2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.


3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.


4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.


5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.


6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.


7. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


8. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.


9. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND

Applicants applying for the GS-14 must meet one of the following requirements:

A. Have at least one full year of qualifying specialized experience that is at least equivalent in difficulty and complexity to work performed at the GS-13 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Qualifying specialized experience must demonstrate ALL of the following:

1. 1) Serving as the lead technical expert and authority on the design, development, and maintenance of a complex forensic IT network that integrates various technologies under a unified architecture.


2. 2) Developing long-range program goals, budget, objectives, milestones, infrastructure architecture, and plans for integration with existing applications.


3. 3) Analyzing and resolving difficult customer support integration or configuration requests for different platforms, operating systems, applications, and desktop configurations.

Additional information on the position qualification requirements are located in the Office of Personnel Management's (OPM) Qualifications Standards Handbook.