IT Project Manager

City Wide Facility Solutions; Lenexa (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid time off (PTO)

401k plan

Community involvement time

Job summary

City Wide Facility Solutions is seeking an IT Project Manager to lead the planning, execution, and delivery of complex technology initiatives using Agile methodologies. The role focuses on Microsoft Dynamics 365 cloud apps, coordinating engineers, developers, and business stakeholders to meet tight timelines and budgets.

You will drive multiple projects across infrastructure, software development, cloud, and security, ensuring alignment with business goals and continuous delivery of high-quality

Qualifications

• Bachelor's degree in IT/CS/IS required.
• 3-5+ years of IT project management experience.
• Certified Scrum Master required.
• Proven experience with Microsoft Dynamics 365 cloud apps.
• Experience managing vendors and third-party providers.

Responsibilities

• Lead projects from Discovery through Closure, aligning with goals.
• Oversee planning, resources, and execution for multiple projects.
• Plan and deliver IT and technical projects across infra, software, cloud, security, or systems.
• Collaborate with business owners to optimize franchise processes and growth.
• Drive agile development and product management teams toward continuous improvement.
• Communicate project status to executives for informed decisions.
• Define scope, goals, timelines, budgets, and resources.
• Translate requirements into actionable tasks and plans.
• Coordinate cross-functional teams of developers, engineers, vendors, and stakeholders.
• Track progress, manage risks, dependencies, and issues with mitigations.
• Escalate project risks as the primary point of contact.
• Facilitate meetings, updates, and executive reporting.
• Oversee QA, testing, and deployment activities.
• Manage change requests with proper approvals and documentation.
• Ensure security, regulatory, and organizational standards compliance.

Skills

Agile / Scrum

Communication

Risk management

Bridge technical teams

Problem solving

Vendor coordination

Education

Bachelor's degree in information technology, computer science or information systems

Tools

Microsoft Dynamics 365

Power BI

CRM systems

Microsoft Office Suite

Job description

KEY RESPONSIBILITIES

The IT Project Manager is responsible for leading the planning, execution, and delivery of complex technology initiatives using Agile project methodologies. This role combines strong project management expertise with a solid technical background, particularly in Microsoft Dynamics 365 cloud business applications, to ensure seamless collaboration among engineers, developers, and business stakeholders. The position is accountable for delivering high-quality solutions that meet business needs?on time, within scope, and on budget.

PRIMARY RESPONSIBILITIES

• Lead high-impact projects from Discovery through Closure, ensuring alignment with organizational goals.
• Oversee project planning, resource management, and execution for multiple concurrent projects.
• Plan, manage, and deliver IT and technical projects across infrastructure, software development, cloud, security, or systems implementations.
• Collaborate with and challenge business owners to improve and optimize processes for our franchises, ranging from just opening to over $50M in annual revenue.
• Drive IT development and product management teams to continuous improvement using Agile Scrum processes.
• Communicate project status to business owners and C-Level executives in a concise manner to facilitate informed decision making.
• Define project scope, goals, timelines, budgets, and resource requirements.
• Translate business requirements into project plans and actionable tasks.
• Coordinate cross-functional teams including developers, engineers, vendors, and stakeholders.
• Track project progress, manage dependencies, risks, and issues, and implement mitigation strategies.
• Serve as primary escalation point for project risks and issues.
• Facilitate project meetings, status updates, and executive-level reporting.
• Oversee quality assurance, testing, and deployment activities.
• Manage change requests and ensure proper documentation and approvals.
• Ensure compliance with security, regulatory, and organizational standards.

Requirements

Performance Metrics

The following metrics apply to this position and should be recorded in your scorecard:

• Department Franchise Satisfaction
• On-Time Project Delivery Rate: Percentage of projects completed by the agreed deadline (target: 95%+), measured quarterly across all active projects from Discovery to Closure.
• Project Success Rate: Percentage of projects meeting predefined success criteria, including stakeholder satisfaction scores from post-project surveys and alignment with business goals like franchise process optimization (target: 90%+).

Requirements

• Bachelor's degree in information technology, computer science or information systems.
• 3-5+ years of relevant professional experience in IT project management or closely related roles.
• Certified Scrum Master Certification.
• Proven experience working with Microsoft Dynamics 365 cloud business applications, including implementation, configuration, customization, or integration projects.
• Experience managing vendors and third-party service providers.
• Excellent verbal and written communication.
• Strong technical aptitude and problem-solving skills.
• Risk management and decision-making ability.
• Attention to detail with a results-driven mindset.
• Ability to bridge technical and non-technical teams.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), CRM systems, and Power BI

Benefits

City Wide Franchise provides competitive compensation with bonus potential and a full benefits package including medical, dental, vision, life insurance, short and long-term disability, PTO, and a 401k plan. The company is known for its collaborative, people-centered culture, offering a fast-paced, flexible, and supportive work environment that encourages ongoing learning and development. Employees also enjoy paid time for community service and charity work. Read more about City Wide at www.gocitywide.com