IT Project Management Lead Analyst - Verity Solutions - Remote

Cigna Health and Life Insurance Company; Washington; Hybrid; USD 88,000 - 146,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Paid time off

Job summary

The Cigna Group seeks an experienced Implementation Lead to oversee SaaS projects for new and existing customers using the Verity platform. You will serve as the program SME, manage data feeds, configuration, testing, and training to ensure successful go-live and transition to account management.

Responsibilities include guiding multiple projects, coordinating with sales and product teams, and communicating with executives to drive project success while ensuring a smooth client experience.

Qualifications

• BA or BS in business, healthcare, information systems, or related field or equivalent work experience.
• 3+ years in a customer-facing technology implementation and project management, SaaS preferred.
• Experience in 340B and/or pharmacy operations desired.
• Project management experience, PMP certification desired.
• Experience with bringing remote customers aboard cloud based software offerings a major plus.
• Strong customer focus, proactive problem solving, and data analysis skills.

Responsibilities

• Lead multiple implementation projects from engagement to planning, execution, and launch.
• Develop and manage relationships with customer key project contacts to tailor approach.
• Configure data feeds, wholesaler integrations, and system setup for successful programs.
• Train customers on software functions to ensure smooth transition to live state.
• Coordinate with Sales, Product Management, and Account Management for success.

Skills

Project management

SaaS implementations

Customer-facing

Data analysis

MS Office/Excel

CRM (Salesforce)

Education

BA/BS in business or related field

Tools

Salesforce

Excel

CRM tools

Job description

Summary

Responsible for complete leadership oversight, planning, and execution to onboard software as a service (SaaS) projects for new and existing customers. Serves as the technical and functional subject matter expert for implementing Verity software products including project initiation, data feed creation and analysis, client purchasing interfaces, system configuration, testing, training, and associated processes.

Responsibilities

Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases - managing all key stages and stakeholders of each project. Develop and manage relationship with customer key project contact to understand their 3408 program, pain points, internal systems, and other pertinent data to develop clear, customized project approach and success factors around their implementation. Manage accurate customer data assessment and extract set ups, wholesaler integration, and software configurations to support program success. Responsible for thorough training on software functions that support ongoing customer workflow to facilitate smooth and confident transition to 'live' project state and transition to account management as applicable. Serve as the subject matter expert as primary Verity program contact, including determining when to bring additional Verity product and technical resources to support unique project circumstances. Works with sales team when transitioning completed contracts to implementation stage to know sales expectations set, as well as key facts are communicated to kick off a smooth implementation project. Facilitates proactive, timely, and comprehensive communication and software demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation. Manages project communication with internal and external C-suite stakeholders Partners with Product Management, Product Development, Sales, Accounting and Account Management to ensure optimal operational success of relevant project specifics. Leads the project transition process to account management to ensure proper support, education, and guidance as needed for ongoing account success. Follows project and procedural workflows, while contributing to improving those workflows based on learnings. Attends to other implementation or cross-departmental initiatives as assigned.

Qualifications

BA or BS in business, healthcare, information systems, or related field or equivalent work experience. 3+ years in a customer-facing technology implementation and project management, SaaS preferred. Experience in 340B and/or pharmacy operations desired. Project management experience, PMP certification desired. Experience with bringing remote customers aboard cloud based software offerings a major plus. Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations. Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema. Strong experience with MS Office; expert Excel capability a must. Proven ability to communicate verbally and in written form at a high level. Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed Ability to multitask and manage multiple discreet implementation projects at the same time. Naturally customer focused, with demonstrated passion for being helpful while deep diving into troubleshooting scenarios SalesForce or similar CRM experience a plus.

Working Conditions

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Strong and stable internet connection is a must. Occasional corporate travel (up to 10%) to remote offices, business meetings, events and customer facilities may be required. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Compensation

For this position, we anticipate offering an annual salary of 87,800 - 146,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

Benefits

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Accommodation

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

Policy

The Cigna Group has a tobacco/nicotine free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered in a manner consistent with all federal, state and local ordinances.

Company Culture

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.