IT Project Engineer

Communication Technology Industries LLC; Monroe (LA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with matching

Paid time off

Job summary

New Charter seeks a hands-on technology professional for a project-focused role in Monroe, LA. You will deploy and configure desktops, perform M365 migrations, and manage network infrastructure while documenting environments to New Charter standards. Travel to Shreveport/Little Rock is required.

You thrive in onsite settings, size up unfamiliar environments quickly, and deliver thorough documentation and stakeholder updates. Growth into senior project or vCIO-related roles is encouraged.

Qualifications

• 3–5 years in a Tier 2/3, proactive, or professional services engineering role—MSP experience preferred.
• Strong working knowledge of Microsoft 365, Entra ID, Intune, and Defender.
• Hands-on experience with SonicWall and Ubiquiti UniFi platforms.
• Experience with ConnectWise Manage and/or ConnectWise Sell.
• Exceptional communication skills and professional client interaction are essential.
• Ability to manage a high-volume queue while maintaining quality and attention to detail.
• Fast-paced environment with frequent context switching; ownership of projects.
• Willingness to travel regularly to Shreveport and Little Rock markets.

Responsibilities

• Deploy, configure, and install desktops, laptops, and end-user technology.
• Carry out Microsoft 365 migrations, tenant consolidations, and modernization projects.
• Deploy and configure Microsoft Intune, Entra ID, Conditional Access, and Defender solutions.
• Install and configure SonicWall firewalls, UniFi switches, wireless access points, and network infrastructure.
• Perform workstation refreshes, hardware deployments, and OS migrations.
• Coordinate implementation activities with clients, vendors, and internal teams.
• Validate completed work and ensure documentation is accurate before handoff.

Skills

MSP experience

Communication skills

Time management

Willing to travel

Self-motivated

Onsite work

Education

Microsoft role-based certifications (MS-900, MD-102, AZ-104, etc.)

CompTIA Network+ or Security+

SonicWall SNSA or SNSPE

Ubiquiti UEWA or UENP

Tools

Microsoft 365

Entra ID

Intune

Defender

SonicWall

Ubiquiti UniFi

ConnectWise Manage

ConnectWise Sell

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

Nettech, a New Charter company, is looking for a hands-on technology professional to join our team in a project-focused role. You’ll spend most of your time deploying and configuring technology, from new client onboardings and PC deployments to Microsoft 365 migrations and network installs. You’ll also help us understand each new client’s environment through discovery work. If you like being onsite, can quickly size up an unfamiliar environment, and take pride in thorough documentation, this role is for you.

Responsibilities

Projects & Implementations

• Deploy, configure, and install desktops, laptops, and other end-user technology
• Carry out Microsoft 365 migrations, tenant consolidations, and modernization projects
• Deploy and configure Microsoft Intune, Entra ID, Conditional Access, and Defender solutions
• Install and configure SonicWall firewalls, UniFi switches, wireless access points, and network infrastructure
• Perform workstation refreshes, hardware deployments, and operating system migrations
• Assist with server, virtualization, and cloud infrastructure projects
• Coordinate implementation activities with clients, vendors, and internal teams
• Validate completed work and confirm documentation is accurate before project handoff

Client Onboarding & Discovery

• Conduct technology assessments during client onboarding
• Document network, workstation, server, and Microsoft 365 environments
• Identify infrastructure deficiencies, security risks, and technology gaps
• Help create remediation recommendations and project scopes
• Support technology alignment initiatives and standards compliance reviews
• Work with our vCIO and Client Success teams to identify improvement opportunities
• Produce accurate discovery documentation used for quotes and strategic planning

Documentation & Communication

• Keep accurate, detailed notes in ConnectWise Manage
• Give project stakeholders proactive status updates
• Document client environments to Nettech standards
• Communicate professionally with clients, vendors, and internal teams
• Keep all project and onboarding documentation current and complete

Ideal Candidates

• Enjoys working onsite and hands-on with technology
• Can walk into a new environment and quickly assess what’s there
• Takes ownership of projects from start to finish
• Communicates clearly with clients and teammates
• Writes thorough documentation without being asked
• Moves comfortably between project work, discovery, onboarding, and remediation efforts
• Wants to grow into senior project, solutions, or vCIO-oriented responsibilities

Qualifications

• 3–5 years of hands-on experience in a Tier 2/3, proactive, or professional services engineering role — MSP experience strongly preferred
• Strong working knowledge of Microsoft 365, Entra ID, Intune, and Defender
• Hands‑on experience with SonicWall and Ubiquiti UniFi platforms
• Experience working in ConnectWise Manage and/or ConnectWise Sell
• Exceptional communication skills — this is non‑negotiable. Clear Slack updates, thorough ticket notes, and professional client interaction are core expectations of this role
• Ability to manage a high‑volume queue while maintaining quality, accuracy, and attention to detail
• Comfortable in a fast‑paced environment that requires frequent context switching between client environments and issue types
• Self‑motivated with the ability to prioritize and execute independently
• Reliable personal transportation and willingness to travel regularly to the Shreveport and Little Rock markets

Certifications (Preferred)

• Microsoft role‑based certifications (MS‑900, MD‑102, AZ‑104, etc.)
• CompTIA Network+ or Security+
• SonicWall SNSA or SNSPE
• Ubiquiti UEWA or UENP

Compensation

• Salary starting at $55,000 based on experience
• Benefits including medical, dental, and vision insurance, 401k with matching, and responsible time off plan.

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small‑to‑medium sized businesses in 10+ industries across North America, and we deliver best‑in‑class technology solutions to propel our clients into the digital world.

At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

New Charter i s committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.