IT Program Manager (TS/SCI with Poly Required)

GCI Incorporated; McLean (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

GCI Incorporated is seeking an IT Program Manager to coordinate across design, engineering and product teams and lead the documentation, adoption and architecture efforts for customer applications and systems. The role requires experience with both waterfall and agile software development, strong QA of technical docs, and driving UX/UI improvements.

The candidate will develop service plans, reference architectures, and SOPs while ensuring accessibility and security standards are met.

Qualifications

• Must coordinate between design, engineering and product stakeholders to align on requirements and deliverables.
• Experience managing quality assurance for technical documentation, migration guides, API docs, changelogs and user support materials.
• Experience driving adoption initiatives across product teams and managing design system or component library projects.
• Strong project management experience with waterfall and agile, including leading software development teams.
• Implementing industry best practices and accessibility standards in ICT solutions.
• Ability to propose recommendations to improve UX/UI, reduce O&M, and increase delivery quality and speed.
• Experience analyzing and documenting web-based applications, systems, and services interfaces for decision making on future development.
• Experience managing user support processes, including triage, escalation workflows and knowledge base development.
• Experience developing IT support documents such as SOPs, workflows, architecture diagrams and security plans.

Responsibilities

• Coordinate between design, engineering and product stakeholders to align on requirements.
• Lead QA for design docs, API docs and migration guides.
• Drive adoption initiatives across product teams.
• Manage design system or component library projects.
• Oversee project management for waterfall and agile software teams.
• Apply accessibility best practices across solutions.
• Suggest UX/UI improvements to reduce maintenance and accelerate delivery.
• Document interfaces for web-based applications and services to guide future development.
• Manage user support processes and knowledge bases.
• Develop IT support documents including SOPs and security plans.

Skills

Stakeholder coordination

QA documentation

Product adoption

Design system

Project management

Accessibility standards

UX/UI improvements

Web services APIs

User support processes

IT documentation

Job description

GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry. At GCI, we solve the hard problems. As an IT Program Manager, a typical day will include the following duties:

Work Requirements

• Work core hours from 0900 hours to 1500 hours.
• Develop a phased project plan, with implementation roles and resource projections, to consolidate IT technical support and development for the Customer's applications and systems.
• Develop an Agile methodology implementation plan, with roles, for Customer adoption.
• The Candidate shall develop a document management plan to address documents required for all Customer applications and systems, their storage locations and versioning requirements.
• Develop a service management plan, documenting Customer's tiered support for all applications and systems.
• Develop a reference architecture for adoption by all Customer applications and systems.

Required Skills

• Demonstrated experience coordinating between design, engineering, and product stakeholders.
• Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials.
• Demonstrated experience driving adoption initiatives across product teams.
• Demonstrated experience managing design system or component library projects.
• Demonstrated experience with project management responsibilities, waterfall and agile, including leading software development teams.
• Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology.
• Demonstrated experience proposing recommendations, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery.
• Demonstrated experience in analyzing and documenting web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development.
• Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development.
• Demonstrated experience developing and briefing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes.

Desired Skills

• Demonstrated experience working with Customer and partner IT organizations.
• Demonstrated experience with design tool governance (Figma libraries, design tokens, or similar).
• Demonstrated experience with cloud technologies.
• Demonstrated experience with AI/SI integration into existing business workflows.

A candidate must be a US Citizen and requires an active/current TS/SCI with Polygraph clearance.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans