IT Program Manager - Legal Support Service (Hybrid)

Holland & Knight; Brandon (FL); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an IT Program Manager to oversee strategic initiatives and manage projects across various departments. This role involves collaborating with leadership to develop annual roadmaps and ensuring effective communication with stakeholders. The successful candidate will demonstrate exemplary project management skills and the ability to resolve complex issues while maintaining confidentiality. With a hybrid work schedule, this position offers flexibility and the opportunity to impact the firm's success significantly. Join a dynamic team committed to excellence and innovation in legal support services.

Benefits

Comprehensive medical plans

Dental and vision plans

Life and AD&D insurance

Short and long term disability insurance

401(k)

Profit sharing

Paid holidays

Paid leave for new parents

Qualifications

• 7+ years of experience as an IT Project Manager.
• Formal project management training and certification (PMP) required.

Responsibilities

• Manage and deliver strategic initiatives in alignment with Firm goals.
• Facilitate project meetings and provide status reports for stakeholders.

Skills

Project Management

Communication Skills

Critical Thinking

Problem Solving

Agile Methodology

Education

Bachelor’s Degree

PMP Certification

Tools

MS Word

MS Excel

MS PowerPoint

MS Visio

MS Project

ServiceNow

Job description

IT Program Manager - Legal Support Service (Hybrid)

IT Program Manager - Legal Support Service (Hybrid)

Apply locations Operations Center - Brandon Dallas time type Full time posted on Posted 8 Days Ago job requisition id R4458

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based at our global operations center in Brandon, FL (Tampa Bay area), or the Firm's Dallas office.

General Description:

We are seeking an IT Program Manager to join our team. The IT Program Manager will be responsible for working with a multitude of H&K departments to manage and deliver their strategic initiatives in alignment with the Firm’s goals and objectives. The person fulfilling this role will work with leadership to develop their annual roadmap, manage critical projects, and serve as a point of contact for any questions related to project management of the assigned portfolio. This role requires the ability to form strong working relationships with project resources, collaborate with cross-functional teams to resolve interdepartmental challenges, and communicate effectively with Firm leadership. The incumbent must exhibit exemplary project management skills, sound judgment, and the ability to keep sensitive information confidential. A successful incumbent must be able to address complex issues and apply critical thinking and problem-solving skills to find practical and sustainable solutions. This position offers a hybrid schedule, providing flexibility to work from home or the office. Currently, this role requires weekly in-office attendance, as well as participation in occasional team meetings, training sessions, and firm-sponsored events.

Key Responsibilities and Essential Job Functions:

• Excels at the following Project Management skills:
  • Facilitate the creation of project requirements, business cases, and executive summaries.
  • Define and review project scope and successfully plan and track execution.
  • Identify and secure resources required to execute the plan.
  • Create and maintain project plans to accomplish stated goals.
  • Identify, log, analyze, and manage project issues and risks.
  • Proactively address deviations from project plans or schedules and keep all participants on track.
  • Facilitate project meetings, including the creation of agendas, preparation of materials, and documentation of meeting minutes and results.
  • Provide status reports on project progress for project stakeholders and IT Leadership.
  • Vendor solicitation and selection management including Request for Proposal (RFP) package creation.
  • Effectively use the tools required for managing projects.
  • Work closely with all project stakeholder groups to coordinate project milestones.
  • Understand and translate cross-team dependencies into actionable plans.
  • Work with multiple stakeholders in the Business and IT to meet the desired objectives.
  • Determine most appropriate PMO methodology for assigned projects.

• Demonstrate a strong understanding and ability to successfully perform the following Senior Project Manager skillsets:
  • Mentors new or junior level Project Managers on all things project management.
  • Lead efforts outside of normal project management duties to help streamline or automate current processes.
  • Sets the standard for how the team manages projects.
  • Exhibits on a continual basis the ability to effectively deliver on projects of various complexities.
  • Has an excellent understanding of the various teams within IT and within assigned project area.
  • Travel to local offices to facilitate meetings and verify project progress as necessary.

• Assumes responsibility for the project management for a designated group(s) or organization(s)
• Portfolio management responsibilities to include:
  • Assists in the collection and documentation of the yearly IT projects wish list.
  • Helps to track down high level requirements and costs for wish list projects.
  • Keeps up to date with all designated portfolio projects/initiatives (with or without a PM).
  • Updates information in ServiceNow to keep portfolio information as up to date as possible (i.e. start/end dates, assigned resources and percent complete).
  • Understand the Firm’s capabilities, assets, skills, and resource capacity.
  • Help balance conflicting portfolio priorities and take corrective actions to remove project roadblocks.
  • Prepare financial and what-if analysis to help senior management rank and prioritize projects.
  • Apply portfolio management best practices to establish benchmark data to use for continuous process improvements.
  • Work with portfolio owners to continuously review and optimize their portfolio to ensure on-going alignment with evolving organizational goals, market opportunities, and threats.
  • Is seen by peers and leadership as the owner of projects within assigned portfolio.
• Serves as Project Manager on many concurrent project or programs of various size and complexity
• Special projects and duties as assigned

Required Skills:

• Excellent written and verbal communication skills are required to organize, lead, facilitate, and manage status and other meetings as needed.
• Proficient in MS Word, MS Excel, MS PowerPoint, MS Visio, MS Project.
• Ability to interact with technical, managerial, and executive level staff.

Required Qualifications & Education:

• Bachelor’s Degree.
• Formal project management training and certification (PMP).
• Agile Methodology experience is desired.
• 7+ years of experience as an IT Project Manager.
• Experience to manage multiple priorities and tasks.
• Involvement working within technical teams through all phases of the project lifecycle.
• Some travel may be required.

Preferred Qualifications & Education:

• Law Firm experience preferred

Physical Requirements:

• Ability to sit or stand for extended periods of time
• Moderate or advanced keyboard usage

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Benefits may vary by position and office.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.

About Us

Holland & Knight is proud of having built one of the largest, most respected law firms in the world today. Holland & Knight has been advising clients for more than 130 years and has approximately 2,200 lawyers across the U.S. and in five international offices. Holland & Knight services clients globally. Known for our extraordinary legal service to clients, our culture of excellence, and our commitment to the communities in which we work, we are a firm of people who truly believe in what we do. We invite you to experience what Holland & Knight has to offer.

It takes more than lawyers to build a great law firm and, as a result, the firm employs more than 1,700 business professionals. Business professionals play a pivotal role in the firm by planning and implementing strategic initiatives to enhance the firm’s capabilities and drive growth. The firm employs business professionals in many different areas, including technology innovation, pricing, business development, finance, talent acquisition, marketing, information governance, cybersecurity, information technology, talent development, compliance, office administration, communications, and project management, just to name a few. Additionally, the firm employs many paralegals and practice assistants who directly support our lawyers and clients. Together, these roles form the infrastructure that allows our lawyers to focus on providing exceptional client service.