IT Program Manager – eCommerce & Order Experience

Research & Diagnostic Systems, Inc.; Minneapolis (MN); On-site; USD 100,800 - 165,600; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plans

Employee stock purchase plan

Flexible Spending Account

Tuition reimbursement

Paid parental leave

Job summary

Research & Diagnostic Systems, Inc. seeks a program lead to manage innovative commerce and ordering programs, focusing on both B2B and direct eCommerce strategies. The ideal candidate should possess significant experience in managing complex operational workflows in a fast-paced environment.

The role demands a proactive approach to solving customer issues, ensuring seamless integration across platforms, and driving program efficiencies across distributor channels. We offer a comprehensive benefits package including medical, dental, and a 401(k) plan.

Qualifications

• 10+ years in relevant experience for high school diploma holders.
• 8-10 years for associates and 5-8 for bachelor's degree holders.
• Experience in life sciences or regulated industries preferred.

Responsibilities

• Lead commerce and ordering program across multiple channels.
• Enrich product data and enhance content delivery mechanisms.
• Define multi-year roadmap aligned to business and customer goals.

Skills

B2B commerce management

Order management workflows

Cross-functional leadership

Analytical skills

Problem-solving

Communication skills

Technical translation

Customer-centric approach

Education

High School diploma with 10+ years experience

Associate degree with 8-10 years experience

Bachelor's degree with 5-8 years experience

Tools

ERP systems

CRM platforms

eCommerce platforms

Drupal Commerce

Salesforce

D365/AX

Job description

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting‑edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range: $100,800.00 – $165,600.00

Key Responsibilities

• Lead end‑to‑end commerce and ordering program, including punchout, direct eCommerce, and distributor order channels.
• Enrich product data and enhance content delivery mechanisms to ensure consistency and scalability across commerce channels.
• Define and drive the multi‑year roadmap aligned to business growth, customer experience, and operational efficiency goals.
• Prioritize initiatives with stakeholders & executives (including Channel Management, Sales, Marketing, and IT Leadership) using value, risk, and customer impact frameworks.
• Collaborate with Channel Management to align eMarketplace and partner platform strategies with customer buying behaviors.
• Establish clear program governance, reporting, and communication cadence.
• Drive improvements in distributor ordering processes, including bulk uploads, integrations, and automation.
• Identify and resolve friction points across the Find, Decide, Buy journey.
• Ensure accurate, complete, and optimized product data delivered across all commerce channels.
• Support commerce and ordering capabilities for marketplace and partner platform strategies, including content syndication, punchout enablement, and customer‑specific purchasing flows.
• Partner with IT, ERP, and external vendors to ensure seamless integration across eCommerce platform, ERP systems, CRM, and third‑party platforms.
• Translate business needs into clear technical requirements and scalable solutions.
• Design solutions for performance, reliability, and global scalability.
• Lead cross‑functional teams to deliver initiatives on time and within scope.
• Drive structured program execution including milestones, risks, dependencies, and release planning.
• Oversee testing, validation, and launch readiness for high‑impact commerce releases.
• Ensure strong change management and stakeholder alignment.
• Define and track key metrics; use data and customer insights to continuously optimize the experience.
• Identify and implement opportunities for automation and operational efficiency.
• Work with Channel Management and commercial stakeholders to assess performance and effectiveness of eMarketplace and punchout‑enabled channels.

Qualifications

• High School diploma, certification, or equivalent with 10+ years of relevant experience; or an Associate degree with 8‑10 years; or a Bachelor’s degree with 5‑8 years of relevant experience.
• Proven experience managing B2B commerce ecosystems, including punchout and distributor channels.
• Strong understanding of order management workflows, pricing, and customer‑specific commerce scenarios.
• Experience with enterprise systems and integrations (ERP, CRM, eCommerce platforms).
• Demonstrated ability to lead cross‑functional programs in complex environments.
• Strong analytical, problem‑solving, and communication skills.
• Preferred: experience in life sciences, biotech, or regulated industries.
• Familiarity with platforms such as Drupal Commerce, Salesforce, D365/AX, or similar ecosystems.
• Experience with global commerce considerations (VAT, multi‑entity, regional differences).
• Understanding of search, product data, and catalog management in a scientific product context.

Key Competencies

• Strategic thinking with strong execution discipline.
• Ability to translate between business needs and technical solutions.
• Customer‑centric mindset with a focus on reducing friction.
• Strong stakeholder management and influence at all levels.
• Ability to partner with cross‑functional teams to align technology execution with channel and go‑to‑market strategy.
• Data‑driven decision making.

Benefits

• Medical, dental, vision, life insurance, short‑term disability, long‑term disability, pet, and legal/ID shield starting on day one.
• 401(k) plans, employee stock purchase plan (ESPP), Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• Mentorship, promotional opportunities, training and development, tuition reimbursement, and internship programs.
• Employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• Accrued leave policy with paid holidays, paid time off, and paid parental leave.

Bio-Techne is an E‑Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.