IT Program Manager

Sacred Heart University; Fairfield (CA); On-site; USD 102,000 - 166,000; Full time

Job summary

A leading organization is seeking a Senior IT Program Manager to oversee project delivery in their Information Technology Division. The role involves managing project managers, ensuring compliance with IT policies, and leading a team to achieve strategic goals. Ideal candidates will have strong supervisory skills, technical knowledge, and experience in managing IT functions. This position offers a competitive salary range and the opportunity to work on impactful projects.

Qualifications

• Ability to supervise technical staff and programs.
• Skill in managing IT functions including IT Governance and Compliance.
• Knowledge of technology and methodology of computer and network systems.

Responsibilities

• Oversee IT initiatives and manage project delivery.
• Lead and develop staff in ITD functions.
• Ensure compliance with IT policies and standards.

Skills

Supervision

Communication

Technical Troubleshooting

System Analysis

Project Management

Multi-tasking

Education

Computer Science

Information Systems

Engineering

Job description

and the job listing Expires on May 22, 2025

Hiring Range: $102,002 – $165,754

Pay Band: 6

Agency: VA Dept of Transportation

Location: Annex Building

Recruitment Type: General Public – G

Job Duties

What drives you? Whether it’s knowing the work you do makes a difference, having a great work/life balance, working on exciting and challenging projects, leading innovation and championing change or simply working with a great group of people who are committed to professionalism. Are you ready to advance you career at theVirginia Department of Transportation?

The Virginia Department of Transportation (VDOT) is seeking a senior, experienced IT Program Manager to join the Project & Product Delivery portfolio to manage project delivery in our Information Technology Division (ITD). This role is responsible for overseeing project managers to ensure accountability and effective execution of both Waterfall and Agile methodologies. The individual will work closely with cross-functional teams and business stakeholders to drive project delivery and promote continuous improvement, ensuring successful outcomes. They will manage work across assigned programs to ensure consistent and timely delivery, allocate resources for planning and execution, and track progress against the critical path. The role includes defining and monitoring program control points and leveraging expertise in Microsoft Project Online (POL. They will ensure initiatives comply with established policies and procedures, proactively identify risks and issues, and escalate them as needed to maintain program alignment. Additionally, they will mentor project managers in risk management, scope control, scheduling, and budgeting, while defining and tracking key performance indicators (KPIs) to measure program success.

The person in this role will supervise staff in delivering one or more specific ITD functions within a single IT Portfolio. ITD functions include but are not limited to: Project Management, Customer Relationship Management, Data Management, BI & Reporting, Enterprise and Solution Architecture, Application Development, Maintenance and Throughput, Security, Governance and Compliance, Service Desk, Incident, Release, Transition and Change Management, Asset Management, IT Operations, Availability and Capacity Management, Financial Management and Procurement.

Duties for the role include but are not limited to:

Oversee Initiatives – Oversee Information Technology initiatives for assigned program. Assign resources to project teams to complete deliverables.

Lead, Supervise and Develop Staff – Ensure the development, training and performance improvement of assigned ITD staff. Apply concepts, practices, and procedures of supervision and leadership in each assigned functional area.

IT Policy Compliance – Ensure compliance with VDOT and VITA policies, standards and guidelines governing IT computer systems.

Program Maintenance – Oversee work and staff in assigned program to ensure consistent process and quality standards are implemented.

Execute Program – Supervise staff supporting assigned ITD function(s). Responsibilities include supervision of staff in execution of day-to-day processes tied to the specific ITD function. Perform managerial and technical work ranging from simple to moderate difficulty. Interact with peer supervisors and the IT Portfolio Managers to meet customer needs.

Ensure Compliance – Provide compliance management and ensure that staff comply with required VITA, DHRM, VDOT, and ITD policies, processes and procedures.

Manage Programs and Projects – Plan, oversee and implement delivery of technology projects or services. Oversee staff assignments and priorities. Develop training plans for team members. Develop and implement procedures, processes and best practices. Provide strategic planning for program areas and recommend new technologies.

Strategic Management – Work with peers and subordinates to define strategic direction for assigned technology program. Evaluate tools and prioritize work efforts with stakeholders from ITD and business units.

Business Process Improvement – Identify business processes that may be improved with technology solutions. Create processes and tools to facilitate increased efficiencies.

Reporting – Provide status reports on project plans, timelines, schedules and progress updates. Participate in strategic planning for programs, projects or systems.

Improve Processes – Responsible for tracking operational metrics on assigned ITD functions. Apply those metrics to identify and improve function specific processes.

Requirements:

• Ability to supervise technical staff and programs
• Ability to supervise and coordinate multiple projects and teams of a complex and technical nature
• Ability to communicate effectively orally and in writing with diverse audiences and to make presentations and conduct meetings
• Skill in the use of computers and software applications
• Skill in technical troubleshooting to include applications, systems and network problems, etc.
• Ability to perform system analysis and design
• Ability to collect and organize performance metric data to present to management
• Ability to develop, interpret and apply policies and procedures in an IT environment
• Ability to interact and communicate effectively orally and in writing with internal and external customers
• Ability to develop and implement work plans
• Technical knowledge and skills in technologies appropriate to assigned program
• Skill in researching best practices and applying them to organizational guidelines and policies
• Ability to multi-task in a fast-paced environment
• Ability to establish and maintain professional working relationships and interact effectively with customers and vendors
• Ability to interpret and apply policies and procedures in an IT environment
• Skill in organizing and prioritizing activities
• Knowledge of technology and methodology of computer and network systems and software

Minimum Qualifications

• Skill in managing IT functions including IT Governance and Compliance, Enterprise & Business Architecture, IT Service Mgmt, Asset Mgmt, Infrastructure and Ops, Application Development, PPM & Projects, or Data and BI Management.
• Skill in financial management.
• Knowledge and skill with technologies and functions appropriate to leading an IT program area.
• Skill in people and resource management.
• Skill in leading IT professionals in the planning, analyzing, designing, developing or implementing information technology programs, projects or systems for a large organization.

Additional Considerations

• PMI Project Manager Certification as applicable.
• Experience leading IT professionals.
• A combination of training, experience or education in Computer Science, Information Systems, Engineering or related field is desired.