IT Professional III

Universities of Wisconsin; Stevens Point (WI, PA); On-site; USD 54,000 - 66,000; Full time

Job summary

The University of Wisconsin-Stevens Point invites applications for an IT Professional III at UWSP-Marshfield campus to deliver multidisciplinary IT services, focusing on classroom equipment support and user assistance for faculty and staff. The role stresses proactive maintenance, user training, and responsive problem resolution in a fast-paced academic environment.

Responsibilities include installing and troubleshooting hardware and software, researching technology purchases, and preparing

Qualifications

• Associate degree in a computer-related field or 5 years of full-time employment in a computer support position.
• 2-4 years of experience supporting MS Windows computers, including hardware installation, software installation, and troubleshooting.
• Familiarity with common audiovisual technologies such as TVs, projectors, and audio systems.
• Experience supporting android and iOS mobile devices.
• Excellent customer support skills including excellent written and oral communications.
• Ability to work independently with limited direct supervision.

Responsibilities

• Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs
• May design and execute the implementation of complex technology systems and services
• Researches potential technology purchases and makes recommendations according to work unit business needs and requests
• Answers complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access

Job description

Position Title

IT Professional III

Job Category

Academic Staff

Employment Type

Regular

Job Profile

IT Professional III

Job Duties

This position provides multidisciplinary information technology (IT) services to support complex IT functionality according to various program's academic goals and objectives. This position emphasizes supporting users of computer and audio-visual equipment at the UWSP-Marshfield campus. Duties include troubleshooting equipment when it malfunctions, upgrading and installing new equipment and training users on how to operate hardware and software. Primary objectives are keeping classroom equipment operational so there are minimal interruptions to instruction. Secondary objectives providing classroom support services (e.g., proctoring exams/quizzes) and providing IT support to faculty and staff at the UWSP-Marshfield campus. The position will require occasional flexible hours that may include limited evenings, weekends, and/or on-call hours. Limited travel between UWSP campuses and alternative sites may occasionally be required. The ability to work independently while providing excellent customer services in a fast-paced academic environment is a requirement.

Full position description is available upon request.

Key Job Responsibilities

• Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs
• May design and execute the implementation of complex technology systems and services
• Researches potential technology purchases and makes recommendations according to work unit business needs and requests
• Answers complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access

Department

The Department of Information Technology (IT) serves the students, faculty, staff, and researchers at the University of Wisconsin-Stevens Point (UWSP). The IT staff are stationed at UWSP’s three main campuses (Stevens Point, Wausau, and Marshfield), and provide services to all other UWSP sites and properties. Our department oversees the University’s server and network infrastructures, phone systems, computing hardware, software, audiovisual services, and user-support services. Our goal is to provide excellent services and resources to help students, faculty, and staff achieve their goals through intelligent and secure use of campus technologies from wherever they study or work.

Compensation

The IT Professional III position is a full-time position, salaried, exempt, annual (12-month), academic staff position.

Well-qualified candidates can expect a starting annual salary of $60,031.08.

Eligible Universitiesof Wisconsin employees receive an excellent benefits package. To learn more about the benefits package, review the Universities of Wisconsin Employee Benefits Quick Guide. Use the Health & Retirement Contributions Estimator to calculate the estimated value of your compensation and benefits.

Required Qualifications

• Associate degree in a computer-related field or 5 years of full-time employment in a computer support position.
• 2-4 years of experience supporting MS Windows computers, including hardware installation, software installation, and troubleshooting.
• Familiarity with common audiovisual technologies such as TVs, projectors, and audio systems.
• Experience supporting android and iOS mobile devices.
• Excellent customer support skills including excellent written and oral communications.
• Ability to work independently with limited direct supervision.

Preferred Qualifications

• Bachelor’s Degree, preferably in a computer, technology-related, or technical field.
• 4-6 years of experience supporting MS Windows computers, including hardware installation, software installation, and troubleshooting.
• Experience supporting MacOS and Linux computers.
• Experience working in Higher Education and/or Enterprise sized organization.
• Professional experience supporting audio-visual equipment including installation, configuration, troubleshooting, and maintenance.
• Project management experience.
• Working knowledge of GIS applications or experience support GIS applications.
• Experience automating business processes with scripting languages like PowerShell.
• Experience supporting Distance Education/HyFlex Classrooms.

Contact Information

Name: Lando Simpson

Email: [e-mail]

Phone: [phone]

If you have any questions regarding the application process, need special arrangements, or if you submitted your application with missing materials, please call or email:

Human Resources

Email: [e-mail]

Phone: [phone]

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.UW-Stevens Point does not offer H-1B or other work authorization visa sponsorship for this position.

Employment will require a criminal background check. It will also require you to supply a minimum of three (3) professional references (one (1) of which being a current or former supervisor). It is preferred that you supply five (5) professional references (two (2) of which being a current or former supervisors). Your references will be required to answer questions regarding misconduct, sexual violence and sexual harassment.

Special Notes

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point. To learn about the Stevens Point (aka Point) area fun, jobs, housing, education, quality of life, and bragging rights, visit www.stevenspointarea.com.

Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Affirmative Action at 715-346-2606 or [e-mail].

The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx

The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.