IT Professional I

tamus; Fort Worth (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Texas A&M University in Fort Worth seeks an IT Professional I to support unit IT needs, including systems, services, applications, and databases. The role focuses on workstation and general IT support for faculty and staff, with emphasis on audiovisual systems and teleconferencing technologies to support student telelearning platforms.

The position requires a Bachelor's degree or equivalent, plus four months of student worker or customer service experience; CompTIA A+ and Network+ are preferred

Qualifications

• Required: Bachelor's degree or equivalent combination of education and experience.
• Required Licenses: CompTIA A+ and CompTIA Network+.

Responsibilities

• Installs, configures, maintains, and upgrades workstation hardware, software, and peripherals.
• Provides centralized technical support for campus and regional locations.
• Troubleshoots network connectivity and VPN issues.
• Provides project estimates, status updates, and progress reports.

Skills

Multitasking

Team collaboration

Customer service

End-user support

Troubleshooting

VPN basics

ITSM

Education

Bachelor's degree or equivalent

CompTIA A+

CompTIA Network+

Tools

Ticketing systems

Mobile device support

Job description

IT Professional I

Texas A&M University

Technology Services - Academic Operations

Proposed Minimum Salary: $3,958.34 monthly

Job Location: Fort Worth, Texas

Job Type: Staff

Job Description

A Glimpse of the job: The IT Professional I meets the IT needs of a unit requiring multifaceted technical expertise. Performs specialized functions in areas such as systems, services, applications, and/or database management while providing unit-level support across multiple technical fields. Serves as a subject matter expert for audio visual systems and teleconferencing technologies and provides technical support to faculty and staff. This position plays an integral role in supporting the success and development of student telelearning platforms.

Essential Duties and Tasks

Workstation Support

• Installs, configures, maintains, and upgrades workstation hardware, software, and peripheral devices.
• Relocates and sets up computer equipment as needed.
• Provides training and guidance to departmental student workers on workstation support procedures.
• Investigates, troubleshoots, and resolves workstation, hardware, software, and network-related issues.
• Recommends workstation upgrades and enhancements based on departmental needs.
• Provides recommendations and specifications for workstation, peripheral, and hardware purchases.
• Monitors and maintains workstation security and compliance with departmental standards.

General Support

• Provides centralized support for computer needs, both on campus and regional locations supported by the department.
• Provides centralized technical support for computer-related needs across campus and regional locations supported by the department.
• Researches, recommends, and resolves a variety of technical and procedural issues for customers.
• Provides mobile device support for iOS and Android devices.
• Configures and troubleshoots VPN connectivity.
• Troubleshoots network connectivity issues.
• Provides project estimates, status updates, and progress reports as needed.
• Collaborates with departmental staff to identify technology needs and support departmental goals and objectives.
• Recommends solutions to improve efficiency and enhance departmental operations.
• Ensures work is completed accurately and in compliance with departmental and project quality standards.

Departmental Support

• Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department.

Training

• Participates in training and professional development sessions as needed.

What you need to know

• Salary Range: $47,500 annually
• Other Factors: This role is onsite in Fort Worth, TX.

Required Education and Experience

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Required Licenses and Certifications

• CompTIA A+
• CompTIA Network+

Preferred Qualifications

• Experience providing technical support in an information technology environment, including troubleshooting hardware, software, and network connectivity issues.
• Experience supporting audio visual systems, video conferencing platforms, or classroom/telelearning technologies.
• Experience providing end-user support in a higher education, enterprise, or large organizational environment.
• Experience installing, configuring, and maintaining workstation hardware, software, and peripheral devices.
• Experience supporting mobile devices, VPN connections, and basic network troubleshooting.
• Experience using IT service management or ticketing systems to document and resolve technical issues.
• Relevant technical certifications or training, including CompTIA A+, CompTIA Network+, ITIL, Microsoft certifications, or equivalent technical coursework.

Knowledge, Skills, and Abilities

• Ability to multitask and work cooperatively with others.
• Must be able to work in a collaborative team environment.
• Strong interpersonal skills.
• Ability to prioritize multiple requests
• Customer service experience.
• Experience configuring, administering, and/or troubleshooting.

Physical Requirements

• Ability to lift and/or move medium weight objects.

Other Requirements and Factors

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.
• This position is security sensitive.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.