IT PROFESSIONAL 2 - COMPUTER OPERATIONS

State of Nevada (NV); Carson City (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

The Department of Conservation and Natural Resources (DCNR) in Carson City, NV seeks an IT Professional to provide tier one and two support for the agency helpdesk, handling video conferencing, hardware repair, and user requests via ticketing, phone, and email. This role operates with no remote work option and reports under IT leadership.

Ideal candidates will hold a Bachelor's degree in Computer Science or related field with relevant IT experience, including operations, network, or security

Qualifications

• Bachelor's degree in computer science, MIS, or closely related field.
• Two years of professional IT experience in computer operations, systems administration, or related areas.
• Experience with end-user support and ticketing systems is preferred.

Responsibilities

• Provide tier one and two support for agency helpdesk, addressing video conferencing, hardware repair, user requests and inventory through ticketing system, phone, and email.
• Assist staff with services and applications, read manuals, and maintain software licenses.
• Maintain documentation on IT operations, security practices, and write technical requirements for projects.

Skills

Tier 1/2 IT support

Customer service

Education

Bachelor's degree in Computer Science / MIS / related field

Job description

The Department of Conservation and Natural Resources (NDCNR), protects, manages, and enhances the State's resources to provide the highest quality of life for Nevada's citizens and visitors. The NDCNR with over 900 employees consists of the Director's Office and the following divisions and programs: Environmental Protection, Forestry, State Lands, State Parks, Water Resources, Outdoor Recreation, Natural Heritage, State Historic Preservation Office, Off-Highway Vehicles, Sagebrush Ecosystem, and the Conservation Districts Program. The Department also provides support staff to the Nevada Tahoe Regional Planning Agency and has responsibility for numerous Boards, Commissions, and Councils. The Department has locations and/or provides program services in every community of the State.

The Department of Conservation and Natural Resources (DCNR) is recruiting for a vacancy located in the Bureau of Information Technology Services unit in Carson City, with no remote work option. Under direct supervision and direction of the IT Professional 3, this position will provide tier one and two support to the agency helpdesk and its clients by addressing video conferencing, hardware repair, general users request and inventory requests through the agency ticketing system, phone, and email support, as well as desk side. The incumbent will aid and provide direction to staff regarding offered services and their application, conducting research, and advising on the best use of electronic media, read and understand user manuals pertaining to the equipment plus maintain all related software licenses.

Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above.Conduct detailed alternative analyses and determine end-user requirements through consultation with end-users, technicians, vendors, management, and others.

• Maintain documentation related to the assigned IT specialization’s architecture, operations, and other records of work activities as required.
• Maintain current knowledge of technological trends and advancements in the IT field as well as security management practices, laws, policies, and ethics.
• Participate in recommending and justifying resource allocations and expenditure decisions, tracking, and recording expenditures, preparing purchase requests, and writing technical requirements for grant proposals.
• Perform related duties as assigned.
• Under general supervision, incumbents perform journey level duties and may serve as a lead worker to lower-level IT staff as assigned. This is a supervisory level for the Computer Operations function.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Computer Operations:

Working knowledge of:

• basic elements of programming in order to generate all required reports and special projects as required of the data processing section
• computer operating system including all functions, schedules, workflows, and processes: date communication networks
• principles of operation, capabilities and limitations of a computer system and related environmental equipment in order to efficiently and effectively produce the final work product
• supervisory principles and techniques

General knowledge of:

• diagnostic procedures as needed in verifying systems
• principles of operation, capabilities and limitations of a computer system and related environmental equipment to produce the final work product efficiently and effectively
• the principles of operation, capabilities and limitations of a multi-programming computer system and related equipment

Ability to: plan, organize and direct a shift or multi-shift operation of a computer system to facilitate the workflow.