IT Production Support Technician

Saronic Technologies; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health insurance

Dental and vision insurance

Generous PTO and Holidays

Paid parental leave

401(k) plan with company match

Stock options

Life and disability insurance

Pet insurance

Free lunch benefit

Unlimited free drinks and snacks

Job summary

Saronic Technologies in Austin, Texas, is seeking an IT Production Support Technician to enhance manufacturing systems' reliability and efficiency. This role involves providing technical support for critical systems including printers and scanners in a fast-paced environment.

The ideal candidate should have at least 3 years of IT experience, excellent troubleshooting skills, and a degree in computer science or a related field. Opportunities for continuous improvement and a range of benefits including comprehensive health insurance and stock options are offered.

Qualifications

• 3+ years of IT experience supporting manufacturing technology or a similar role.
• Proficient in troubleshooting hardware, software, and networking issues.
• Excellent communication and customer service skills.

Responsibilities

• Provide frontline and escalated support for manufacturing systems.
• Troubleshoot and resolve hardware and software issues impacting production.
• Coordinate IT support with the broader IT team.

Skills

Troubleshooting hardware issues

Customer service skills

Networking knowledge

Problem-solving mindset

Education

Associate or bachelor's degree in computer science

Tools

SQL

Splunk

Python

Zebra printers

Job description

Job Overview

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state‑of‑the‑art solutions that enhance maritime operations through autonomous and intelligent platforms.

We are seeking an IT Production Support Technician to provide hands‑on technical support across our manufacturing environment. This role sits at the intersection of IT and production, ensuring that critical systems—such as Zebra printers, barcode scanners, production workstations, and manufacturing applications—operate reliably and efficiently. You will be a key IT partner to manufacturing and operations teams, supporting day‑to‑day production activities while driving continuous improvement in systems, processes, and uptime.

Responsibilities

• Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production‑floor workstations and displays, shop‑floor networking, and connected IoT devices.
• Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
• Act as a primary responder for manufacturing system incidents and coordinate cross‑functional resolution efforts when necessary.
• Support data‑related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).
• Coordinate IT support with the broader IT team.
• Maintain knowledge base articles and support documentation for supported systems and processes.

Qualifications

• Associate or bachelor’s degree in computer science, or related field (or equivalent experience).
• 3+ years of IT experience supporting manufacturing technology, or a similar role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Excellent communication and customer service skills, with the ability to explain technical issues to non‑technical users.
• Strong problem‑solving mindset, attention to detail, and ability to prioritize tasks effectively.

Preferred Qualifications

• Experience with manufacturing systems (MES, PLCs, SCADA).
• Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).
• Experience supporting production environments or shop‑floor systems.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services. Saronic pays 100% of the premium for employees and 80% for dependents.

Dental and Vision Insurance: Coverage for routine dental check‑ups, orthodontics, and vision care. Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents.

Time Off: Generous PTO and Holidays.

Parental Leave: Paid maternity and paternity leave to support new parents.

Competitive Salary: Industry‑standard salaries with opportunities for performance‑based bonuses.

Retirement Plan: 401(k) plan with company match.

Stock Options: Equity options to give employees a stake in the company’s success.

Life and Disability Insurance: Basic life insurance and short‑and long‑term disability coverage.

Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline.

Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office.

Saronic CCAA Notice for Candidates and California Employees

As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.