Manufacturing Systems Engineering Technician

LED FastStart; Louisiana; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health insurance

Generous PTO and Holidays

401(k) plan with company match

Competitive performance-based bonuses

Life insurance and disability coverage

Stock options

Free lunch and snacks

Job summary

Saronic Technologies, based in Louisiana, is seeking a Manufacturing Systems Engineering Technician to provide hands-on technical support across its manufacturing environment. In this role, you'll ensure systems like Zebra printers, barcode scanners, and workstations operate efficiently, partnering with IT and operations teams to enhance uptime.

The ideal candidate will have a degree in IT or Computer Science, with 3+ years of experience in technical support. Comprehensive benefits include health insurance, competitive salary, 401(k) plan, and more.

Qualifications

• 3+ years of experience in technical support or IT/OT role.
• Ability to explain technical issues to non-technical users.
• Strong problem-solving mindset and prioritization skills.

Responsibilities

• Provide frontline support for manufacturing systems and operational technology.
• Troubleshoot and resolve production-impacting hardware and software issues.
• Coordinate resolution efforts for manufacturing system incidents.

Skills

Troubleshooting hardware, software, and networking issues

Excellent communication and customer service

SQL querying and data troubleshooting

Attention to detail

Education

Associate’s or Bachelor’s degree in IT or Computer Science

Tools

Zebra printers

IoT devices

Python

Job description

Job Overview

Saronic Technologies is seeking a Manufacturing Systems Engineering Technician to provide hands‑on technical support across our manufacturing environment. This role sits at the intersection of IT and production, ensuring that critical systems—such as Zebra printers, barcode scanners, production workstations, and manufacturing applications—operate reliably and efficiently. You will be a key partner to IT, manufacturing, and operations teams, supporting day‑to‑day production activities while driving continuous improvement in systems, processes, and uptime.

Responsibilities

• Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production‑floor workstations and displays, shop‑floor networking, and connected IoT devices.
• Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
• Act as a primary responder for manufacturing system incidents and coordinate cross‑functional resolution efforts when necessary.
• Support data‑related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in technical support, IT/OT, or a similar role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Excellent communication and customer service skills, with the ability to explain technical issues to non‑technical users.
• Strong problem‑solving mindset, attention to detail, and ability to prioritize tasks effectively.

Preferred Qualifications

• Experience with manufacturing systems (MES, PLCs, SCADA).
• Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).
• Experience supporting production environments or shop‑floor systems.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check‑ups, orthodontics, and vision care
• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry‑standard salaries with opportunities for performance‑based bonuses
• Retirement Plan: 401(k) plan with company match
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short‑ and long‑term disability coverage
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office