IT Portfolio Manager

Southern Arkansas University; Mechanicsville (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Southern Arkansas University is looking for an IT Portfolio Manager in Mechanicsville, Virginia. This role involves overseeing IT functions, ensuring compliance, and directing programs across various IT portfolios. Ideal candidates should possess strong communication skills and have technical expertise in infrastructure and IT governance. The candidate will be responsible for managing a team, ensuring that operational performance meets strategic goals, and providing hands-on support for various technologies. Strong financial management skills are also necessary.

Qualifications

• Ability to lead systems engineers and provide technical support on premise and in cloud-based technologies.
• Ability to manage and facilitate compliance with procurement, budget, and billing processes.
• Hands-on support for diverse technologies and infrastructure.
• Support for server platforms (Windows, UNIX/Linux) and virtualization.

Responsibilities

• Ensure compliance with ITD policies and processes across all supervised areas.
• Direct all programs and operations within the assigned IT Portfolio.
• Monitor performance via tactical Key Performance Indicators (KPIs).
• Manage work throughput by aligning operational metrics with ITD goals.

Skills

Effective communication

Technical support

Compliance management

Server support

Procurement knowledge

IT governance knowledge

Human resource principles

Strategic management

Technical infrastructure management

Vendor management

Education

Degree in computer science or related field

Job description

Job Description

Manages one or more supervisors in delivering a Portfolio of IT functions. IT functional portfolios include IT Governance and Compliance, Finance and Procurement, Service Management, Project and Portfolio Management, Architecture, Operations, Applications, Data & BI. Participate in a cohort of Portfolio Managers to ensure that cross‑cutting functional escalations are resolved and to ensure that handoffs between IT Portfolios and functions are happening in a way that produces the best results for IT stakeholders. As part of a cohort of Portfolio Managers, implements annual strategic focus area deliverables. Provide direction and leadership support for ITD activities and systems that enhance mission‑critical business operations across the organization. Work as part of a leadership cohort to plan, coordinate, manage, and participate in the design of operational activities of the group. Directs, through subordinate supervisors, all program, operations, and staff in assigned areas.

How you will contribute

• Ensure Compliance: Champion adherence to ITD policies and processes. Provide accountability for compliance by ensuring that Supervisors have appropriate functional controls in place to comply with required VITA, DHRM, VDOT, and ITD policy. Provide oversight by performing periodic reviews of those controls.
• Execute Programs: Direct, through subordinate supervisors, all programs, operations, and staff in assigned IT Portfolio. Perform managerial and technical work ranging from moderate to considerable difficulty. Responsibilities include planning, implementing, and improving programs, systems, projects and services within assigned IT Portfolio. Monitor processes for each program area within the assigned IT Portfolio by assessing performance via tactical Key Performance Indicators (KPIs). Work with supervisors to target underperforming areas for process improvements. Interact with ADAs and IT Portfolio Manager Cohort to ensure that customer needs are met. Focus on implementation of annual strategic focus areas in alignment with the IT Strategy and Business Plan. Apply effective management to ensure that expenditures within assigned portfolio are in alignment with the annual spend plan.
• Improve Processes: Manage work throughput by monitoring and measuring operational metrics alignment to ITD goals. Implement through subordinate supervisors’ changes needed to bring operational performance into alignment performance and strategic goals.
• Lead, Develop, and Direct Supervisors: Provide effective management of ITD Supervisors across a portfolio of IT functions. Interact with subordinates to provide leadership and guidance in managing their assigned area. Ensure development and performance improvement of assigned ITD staff. Actively contribute to the development and improvement of the ITD organization and all associated processes. Apply effective management to ensure that expenditures within assigned portfolio are in alignment with the annual spend plan.

What will make you successful

• Ability to communicate effectively orally and in writing with diverse audiences and to make presentations and conduct meetings.
• Ability to lead systems engineers and provide technical support on premise (data center) and in cloud‑based technologies.
• Ability to manage, monitor and facilitate compliance with requirements for security, architecture, procurement, budget and billing processes.
• Ability to provide hands‑on support for diverse technologies and infrastructure.
• Ability to support server platforms (Windows, UNIX/Linux), virtualization, backups, storage and provide technical support on premise (data center) and in cloud‑based technologies.
• Knowledge of Commonwealth of Virginia procurement laws and regulations including VITA procurement processes.
• Knowledge of IT Management and Governance Portfolios and accompanying metrics, techniques and control processes.
• Knowledge of management and human resource principles and practices to include hiring, discipline, performance management and employee development.
• Knowledge of tactical and strategic management of large enterprise‑wide technology portfolios.
• Knowledge of the development of enterprise technology strategy, governance and compliance techniques, quality control and the development and implementation of policies, standards, processes and procedures.
• Skill in IT enterprise hardware and software infrastructure.
• Skill in leading and overseeing highly technical infrastructure and applications staff.
• Skill in managing applications (COTS, SAS, etc.), Service Planning, and Architecture.
• Skills in procurement and vendor management.

Minimum Qualifications

• Ability to lead systems engineers and provide technical support on premise (data center) and in cloud‑based technologies.
• Ability to manage, monitor and facilitate compliance with state and VDOT requirements for procurement, budget, and billing processes.
• Ability to provide hands‑on support for diverse technologies and infrastructure.
• Ability to support server platforms (Windows, UNIX/Linux), virtualization, backups, storage and provide technical support on premise (data center) and in cloud‑based technologies.
• Skill in IT enterprise hardware and software infrastructure.
• Skill in financial management.
• Skill in leading and overseeing highly technical infrastructure and applications staff.
• Skill in managing IT Portfolios including Strategy and Governance, Infrastructure and Operations, Security and Risk, Applications (COTS, SAS, etc.), Service Planning, and Architecture.
• Skill in managing IT supervisors in planning, analyzing, designing, developing or implementing information technology programs, projects or systems for a large, distributed organization.
• Skill in people and resource management.
• Skill with oversight and compliance controls for technologies and functions appropriate to leading an IT Portfolio.

Additional Considerations

• A combination of training, experience or education in computer science, industrial systems engineering, management or related field desired.
• Ability to lead cross‑functional IT teams and manage complex enterprise infrastructure environments.
• Experience in process design, workflow optimization, and quality assurance.