IT Portfolio Delivery Team Manager

King-County,-W; Seattle (WA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

King County Department of Information Technology (KCIT) in Washington state seeks an accomplished IT Program/Project Manager to lead the PMO, oversee a portfolio of projects, and mentor PMs. The role requires strong governance, cross-functional collaboration, and vendor management in a hybrid work environment.

You will drive delivery excellence, align IT initiatives with county priorities, and advance project management maturity across the organization.

Qualifications

• 5+ years managing IT Program/Project Managers as direct reports.
• 7+ years as an IT Project/Program Manager (or equivalent) leading IT projects.
• Advanced knowledge of project management principles and techniques.
• Experience with waterfall, Agile/Scrum, and hybrid delivery models.
• Experience leading vendor sourcing, negotiation, contracting and vendor performance.
• Ability to build strong relationships with leaders and stakeholders.
• Ability to manage competing work plans and risks.
• Collaborative work style with clear communication.
• Cross-functional leadership and customer-service focus.
• Strong people management and coaching skills.
• Ability to read situations quickly and resolve conflicts with facts.

Responsibilities

• Oversee enterprise project delivery and governance in KCIT.
• Mentor and develop IT project managers and PMO staff.
• Coordinate cross-functional teams to align with business priorities.
• Manage vendor negotiations, contracts, and performance.
• Monitor KPIs and drive continuous improvement in portfolio delivery.
• Provide escalation and risk mitigation for complex programs.
• Support development of the Project Management Delivery Framework.

Skills

PMO Leadership

Project Management

Vendor Management

Cross-functional collaboration

Communication skills

Conflict resolution

People management

Agile/Waterfall Hybrid

Job description

About King County Department of Information Technology (KCIT

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx.

• Project Delivery - Measuring and Enabling Execution: Ensure project teams provide adequate visibility of their progress (e.g. through optimization of Portfolio Management software and KPI reporting). Audit project data to uncover issues and challenges and make recommendations to increase efficiency and ensure successful project delivery. Oversee risks and issues and assist PMs in addressing them.
• Resource Management: Define PM allocations to meet project requirements at any stage. Ensure the proper, ongoing management of project resource allocation, including adjustments based on emerging business or technical opportunities and challenges.
• Growth, Development, Continuous Improvement: Identify professional development requirements for PMs and work on a plan to address them. Measure and report the progress of teams and individuals in meeting their goals and provide feedback. Contribute to improvements of organizational processes.
• Support the management of KCIT’s portfolio of active projects, planned projects, and managed work efforts (CapEx and OpEx)
• Support performance objectives, KPIs/metrics, and Visual Management to drive employee engagement, customer satisfaction, time to release and productivity
• Support KPI reporting to track and communicate overall portfolio performance and status, providing a comprehensive and prioritized view of managed work efforts
• Support the rollout, configuration, effective use, and continuous improvement of Project and Portfolio Management tool (Planview PPM Pro)
• Support the development of processes to manage project prioritization for the enterprise
• Work with KCIT Customer Success Managers to share information, ensure project alignment with business priorities, capabilities, and resources, and elicit feedback for continuous improvement
• Support the application and continuous improvement of KCIT’s Project Management Delivery Framework
• Ensure that IT project managers deliver all projects and managed efforts in alignment with KCIT’s Project Management Delivery Framework in order to meet governance obligations and maintain focus on delivering successful project outcomes transparently and predictably for our business partners.
• Support the optimization of project planning, vendor management, resource engagement, project risk identification and control, decisions and issue resolution
• Support raising the maturity level of the Project Management organization by mentoring, guiding, and driving continuous improvement
• Support an environment of collaboration, successful delivery and continuous improvement
• Act as point of escalation and clear impediments for project/program teams
• Recruit and onboard new PMO team members.
• Supervise, mentor, and develop project managers.
• Determine, track, and report individual and unit performance goals.

• 5 or more years managing IT Program/Project Managers as direct reports
• 7 or more years as an IT Project/Program Manager (or equivalent experience) demonstrating experience leading IT-related projects
• Advanced knowledge of project management principles and techniques
• Experience leveraging multiple project and program delivery methodologies and frameworks, including waterfall, Agile/Scrum, and hybrid
• Experience leading vendor sourcing, negotiation, and contracting activities (including competitive procurements), managing vendor performance, and controlling contracted deliverable quality and formal acceptance processes during an IT project
• Demonstrated ability to establish and maintain effective relationships with direct reports, senior leadership, business partners, and other stakeholders
• Ability to develop and oversee implementation of work plans with competing project priorities, anticipating and adjusting for risks and issues
• Ability to work collaboratively, maneuvering through complex situations effectively
• Strong written and verbal communications skills
• Demonstrated experience working with and/or leading cross-functional teams focused on excellence in customer service; engaging, educating and exciting staff with passion and commitment
• Skilled people manager and coach with strong communication skills, able to listen to direct reports and help them to perform and grow
• Ability to read situations quickly; resolving conflicts using facts and diplomacy

Desirable Qualifications

• Project Management Professional (PMP), Program Management Professional (PgMP) or Portfolio Management Professional (PfMP) certification
• Scrum (CSM, CSPO, PSM) or other Agile certification
• Change Management experience, expertise and/or certification
• Lean Six Sigma certification (Green Belt or higher)
• Prior experience in public sector/government IT organizations

Hybrid Work:

The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksiteto respond to workplace reporting requirements. King County has a robust collection of toolsandresources to support when working remotely.

Classification:IT Manager - Senior

Union:This position is represented by Teamsters 117 IT Managers & Supervisors

Work Schedule:The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? dedicated to serving one of the nation's best places to live, work and play.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation