Principal IT Production Engineer
King County, WA
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Benefits offered by this job
Job summary
King County seeks a Principal IT Production Engineer to lead endpoint design and automation. You will oversee complex projects, guide device management strategy, and drive modernization across enterprise systems.
As technical lead, collaborate with Enterprise Desktop Architect and KCIT teams to ensure secure, reliable deployments. Candidates should have extensive SCCM and Endpoint Manager experience, with strong leadership and cross-team communication skills.
Qualifications
- 7+ years workstation and end-user support experience.
Responsibilities
- Identify, design, and implement enterprise-grade device management solutions (SCCM).
- Serve as technical lead for endpoint devices lifecycle management.
- Lead automation strategy to improve efficiency and scalability.
- Provide advanced support for Build users across teams.
- Evaluate and adopt new endpoint technologies.
- Inform architecture planning for endpoint compute modernization.
- Participate in Architecture Review Board meetings.
- Coordinate with IT staff for cross-organization alignment.
- Develop and standardize SCCM software lifecycle processes.
- Contribute to patch management modernization for security and compliance.
- Collaborate with Security on vulnerability management timelines.
Skills
Education
Tools
Job description
This position is open only to Internal King County employees. Only current King County employees will be considered. We’re seeking a highly skilled Principal IT Production Engineer to join King County’s Department of Information Technology (KCIT) Workstation Design and Automation (WDA) team. This position will serve as a technical lead, working directly with the Enterprise Desktop Architect to oversee and deliver complex project initiatives, shape endpoint design and infrastructure strategies, and drive continuous improvement across the enterprise device ecosystem. Key responsibilities include addressing advanced endpoint automation needs, resolving escalated technical issues from Level 1 CSS support staff, and providing expert guidance to maintain stable, secure, and efficient device management operations. The role will also be instrumental in modernizing the enterprise’s endpoint management infrastructure and will collaborate closely with KCIT teams and partner organizations to support cross-functional initiatives and broader enterprise technology goals.
King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners. Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx
- Identifying, designing, and implementing enterprise-grade device management solutions, including complex software packaging, deployment methodologies, and configuration standardization within SCCM.
- Serving as the technical lead for ongoing and future projects related to the full lifecycle management and strategic direction of supported endpoint devices.
- Leading automation strategy, planning, and development efforts to significantly improve efficiency, consistency, and scalability across endpoint device management processes.
- Providing advanced support for Universal Workstation Build users, including internal teams and separately elected IT groups, ensuring consistent, reliable deployment aligned with enterprise standards.
- Guiding the evaluation, adoption, and operational management of new and emerging technologies in the endpoint management space, ensuring alignment with organizational goals.
- Supporting the formulation and execution of the overall endpoint compute strategy, influencing long-term architectural planning and modernization initiatives.
- Participating in ARB (Architecture Review Board) meetings as needed.
- Expanding communication and coordination with separately elected IT staff to ensure alignment, consistency, and strong cross-organization technology partnerships.
- Developing protocols and standardized processes for software lifecycle management within the SCCM environment, improving governance and operational reliability.
- Conducting analysis and contributing to the modernization of patch management product lines to enhance security, performance, and compliance.
- Coordinating with Information Security Risk and Compliance on vulnerability management efforts for Executive Departments, ensuring remediation plans are aligned with organizational security requirements and timelines.
- At least 7 years of demonstrated experience providing workstation support, end user support, troubleshooting computer equipment, resolving end user applications, and troubleshooting network connectivity issues.
- At least 7 years of demonstrated experience providing support for recent Microsoft Operating Systems and Microsoft Office Suites (E.g. Windows 7, 10, 11 & Office 2016, 2019, 365)
- Demonstrated experience in a technical lead role.
- Highly skilled in identifying objectives and key results (OKRs), helping teams and organizations set clear, measurable goals that drive success.
- Experience with taking the lead on setting the direction and ensuring alignment across various stakeholders, guiding initiatives toward tangible outcomes. Must be assertive and confident in making decisions and advocating for necessary changes or improvements to stay on track.
- Proficient in gathering requirements, working closely with participants to understand needs and translate them into actionable plans. Their ability to balance leadership with clear communication ensures that projects remain focused, on target, and results driven.
- Advanced knowledge of the SCCM environment, security, and stand-alone automation.
- Experienced in addressing customer escalations, identifying customer needs, facilitating communications, and resolving escalations within the workstation space.
- Experience participating in formal project teams and acting as technical liaison.
- Skilled with diagnostic tools, logs, command line and scripting tools used to troubleshoot problems associated with network connectivity, and workstation hardware or software.
- Skilled at addressing security issues and utilizing appropriate tools.
- Experience supporting enterprise collaboration tools (Microsoft Teams, Zoom, etc.)
- Experience working with an IT service management tools.
- Experience with building/imaging computer hardware utilizing SCCM and Microsoft Endpoint Manager.
- Experienced with application packaging and deployment methodologies through SCCM including troubleshooting processes.
- Experienced with creation of application deployments, managing collections and other advanced functions within SCCM.
- Extensive knowledge of local area networks and related systems, hardware and software installation and configuration, and systems integration, VPN network connectivity issues.
- Extensive knowledge of level 1 cloud-based technologies such as OneDrive, SharePoint, etc.
- Extensive experience troubleshooting, researching, and analyzing uncommon problems.
- Experienced with mobile device management tools and best practices.
- Ability to establish and maintain exceptional customer relationships.
- Exceptionally positive attitude towards peers and leadership, learns from mistakes, seeks feedback, is open to criticism, and is easily coachable.
- Ability to communicate orally or in writing; including the ability to communicate complex technical information to anon-technical audience.
- Skill in handling multiple competing priorities.
- Skilled in writing and in editing technical documentation.
- Successful completion of criminal background check and fingerprinting (CJIS certification is required)
- Understanding of Equity and Social Justice principles
- Understanding of ITIL (Information Technology Infrastructure Library) process
- Microsoft Technology Expert Certifications or industry equivalent
- Bachelor’s degree in computer science or related field
KCIT works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the King Street Center, 201 S Jackson St, Seattle, WA 98104. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative schedules may be considered by your manager.
This position is FLSA Exempt and is not eligible for overtime pay.
IT Production Engineer-Principal (741701)
This position is represented by Protec17: Information Technology.
This recruitment is open only to internal King County employees.
We value diversity, diverse perspectives and life experience and encourage people of all background to apply.
King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.
No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
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