IT Operations & Support Manager

Van De Velde Packaging; Town of Belgium (WI); On-site; USD 90,000 - 150,000; Full time

Job summary

Van de Velde Packaging Group is seeking an IT Operations & Support Manager to maintain a stable, secure, and high-performing IT environment for all employees across the group. The role drives harmonization of local IT landscapes into a future-oriented operating model.

You will manage providers, oversee security, and lead IT transformation initiatives to support international growth and reliable services. English and Dutch language skills are essential.

Qualifications

• Master’s degree in IT, Engineering, or equivalent.
• 8–10 years in IT Operations, Infrastructure, or ITSM.
• Proven experience in an international multi-site environment.
• Strong knowledge of IT infrastructure and operations.
• Experience managing external IT service providers and outsourcing partners.
• Familiarity with complex IT landscapes post-acquisition is valued.
• Experience with Microsoft technologies (Microsoft 365, Azure, Intune, Entra ID).
• Fluent in English and Dutch.

Responsibilities

• Lead IT Operations & Support across the Van de Velde Packaging Group.
• Manage external IT service providers and ensure delivery against SLAs/KPIs.
• Ensure stability, security, performance, and availability of IT infrastructure and end-user services.
• Drive standardization and continuous improvement of IT operations, processes, and governance.
• Lead projects in cloud, cybersecurity, and operational improvement.

Skills

Masters in IT

IT Operations 8–10y

International sites

Microsoft 365/Azure

Stakeholder comms

Education

Master’s degree in IT

Tools

Microsoft 365

Azure

Intune

Entra ID

Job description

Join us in shaping the future of sustainable packaging

At Van de Velde Packaging Group, more than 1,300 colleagues across 17 sites in 8 countries collaborate every day to deliver innovative and sustainable fibre-based packaging solutions.

As European legislation and consumer expectations continue to accelerate the transition away from single-use plastics, demand for sustainable packaging is growing rapidly. Together, we help our customers make this transition by developing high-quality fibre-based alternatives that create real value.

By combining local expertise with international strength, we foster a culture of teamwork, innovation and continuous improvement. Through strategic investments, entrepreneurship and the expertise of our people, we continue to drive growth while helping shape a more sustainable future.

We believe our people are the key to our success. That\'s why we\'re looking for passionate individuals who want to make an impact, grow their careers and help build the future of packaging.

About the Role

The IT Operations & Support Manager is responsible for ensuring a stable, secure, and high-performing IT-environment for all employees across the Van de Velde Packaging Group.

The successful candidate will be accountable for the entire IT Operations & Support domain and will play a key role in the transition from a fragmented local IT-landscape to a harmonized and future-oriented IT operating model.

Key Responsibilities

As IT Operations & Support Manager, you will play a key role in transforming a fragmented IT landscape into a harmonized, future-ready operating model. You will drive operational excellence, strengthen cybersecurity foundations, and support the company\'s international growth through modern and reliable IT services.

Your responsibilities

• Lead and oversee the IT Operations & Support function across the Van de Velde Packaging Group.
• Manage strategic IT service providers and ensure delivery against agreed SLAs, KPIs, and service standards.
• Ensure the stability, security, performance, and availability of the company\'s IT infrastructure and end-user services.
• Drive the standardization and continuous improvement of IT operations, infrastructure, support processes, and governance across all sites.
• Lead infrastructure, workplace, cloud, cybersecurity, and operational improvement projects from planning through execution.
• Act as PMO and project lead for key IT transformation initiatives, coordinating internal stakeholders, external partners, budgets, timelines, and risks.
• Support the transition towards a centralized, cloud-first IT operating model and the harmonization of global IT standards.
• Oversee endpoint management, network operations, business continuity, disaster recovery, and cybersecurity initiatives.
• Ensure a high-quality end-user experience through efficient support services and continuous service improvement.
• Act as the key link between business stakeholders, local sites, and IT partners to deliver reliable, scalable, and future-proof IT solutions.

Your Profile

• Master’s degree in IT, Engineering, or equivalent through experience.
• 8–10 years of experience in IT Operations, Infrastructure, or IT Service Management.
• Proven experience in an international multi-site environment.
• Strong broad-based knowledge of IT infrastructure and operations.
• Experience managing external IT service providers and outsourcing partners.
• Solid background in IT governance, SLA management, and vendor management.
• Experience within a manufacturing or industrial environment is a strong asset.
• Familiarity with complex, fragmented, or post-acquisition IT landscapes is highly valued.
• Experience with Microsoft technologies such as Microsoft 365, Azure, Intune, and Entra ID is a plus.
• Strong communication, stakeholder management, and problem-solving skills.
• Fluent in English and Dutch
• Strong ownership mindset with a high sense of accountability.
• Able to bridge the gap between IT and business stakeholders.
• Pragmatic and hands-on approach to problem-solving.
• Excellent organizational and coordination skills.
• Strong communicator who can translate technical topics into clear business impact.
• Comfortable operating in environments with varying levels of IT maturity.
• Capable of combining strategic thinking with operational execution.
• Skilled at building trust and strong relationships across local and international sites.
• Results-driven, collaborative, and focused on continuous improvement.

What We Offer

At Van de Velde Packaging Group, you\'ll find the best of both worlds: the entrepreneurial spirit and accessibility of a growing organization, combined with the scale and opportunities of an international group.

We are in the midst of an exciting transformation journey. That means not everything is fully defined, and not every process is perfect—and that\'s exactly where the opportunity lies. We\'re looking for people who enjoy rolling up their sleeves, taking ownership, and helping shape the future of our organization.

If you thrive in a dynamic environment, embrace change, and are energized by building, improving, and making things happen, you\'ll feel right at home here. Your ideas won\'t get lost in layers of hierarchy; you\'ll have the chance to contribute, challenge the status quo, and make a visible impact from day one. Together, we\'re building a stronger organization and creating smarter, more sustainable packaging solutions for our customers.

In return, we offer a competitive and market-aligned compensation package, along with benefits and development opportunities tailored to your role and location.

Ready to make an impact?

Join us and become part of a transformation story where your contribution truly matters.