IT Operations Specialist

Dalio-Family-Office; Westport (CT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

100% company paid medical premiums

Generous PTO

Gym reimbursement

401(k) match

Job summary

Dalio-Family-Office is seeking an IT Operations Specialist to lead regional end-user support, coordinate endpoint management, and administer identity and access across a global workforce. You will collaborate with a UAE-based team to provide follow-the-sun support and work with Security Engineering to maintain compliant, secure IT operations.

The ideal candidate will have a bachelor’s degree in CS/IS or related field, 3+ years in IT operations, and hands-on experience with Jamf for macOS, Okta

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent professional experience.
• 3+ years’ experience in IT operations, end-user support, or systems administration.
• Hands-on experience managing macOS environments with Jamf, including device management, patch policies, compliance reporting, and automation.

Responsibilities

• Serve as regional lead for end-user technology support and identity/access administration.
• Partner with global teams to deliver follow-the-sun support across time zones.
• Ensure compliance and cybersecurity controls within IT operations.

Skills

End-user support

Endpoint management

Regulatory/compliance awareness

Cross time-zone collaboration

Education

Bachelor’s degree in CS/IS or related field

Tools

Jamf

Okta

Entra ID

Microsoft 365

Slack

Zoom

Atlassian

Job description

Position Summary

The IT Operations Specialist serves as a regional lead for end-user technology support, endpoint management, and identity and access administration across global workforce. This role partners with a UAE-based team to provide follow-the-sun support across multiple time zones. The role delivers hands-on support to corporate and engineering users while helping maintain the operational controls that support compliance, cybersecurity, and regulatory requirements. The position works closely with global IT and Security Engineering teams to ensure a secure, reliable, and efficient technology environment.

The ideal candidate will possess the following knowledge, skills, attributes, and values

• Driven to achieve excellence –high standardsand expectations
• Highly organized and reliable
• Ability to synthesize, report, and analyze information
• Ability to manage and drive multiple initiatives to completion
• Proven ability to work independently with excellent judgment and discretion
• Thrive in a fast-paced, fluid environment and be comfortable navigating ambiguity
• Excellent written and verbal communication, with the ability to support senior stakeholders calmly and credibly under pressure.

Illustrative Benefits

• 100% company paid medical premiums
• Friday summer hours
• Monthly community happy hours
• Hybrid work environment
• Free catered food services for in-office days
• Generous PTO offering
• Casual dress code
• 150% 401(k) match up to $7,500 and 100% match above $7,500 ($15k match limit)
• Gym reimbursement, back up childcare services, insurance, financial, and legal services, and much more!

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field; Or equivalent professional experience
• 3+ years’ experience in IT operations, end-user support, or systems administration
• Hands-on experience managing macOS environments with Jamf, including device management, patch policies, compliance reporting, and automation
• Experience administering Okta including SSO, group-based access, lifecycle workflows, and MFA policies
• Working knowledge of Entra ID and Microsoft 365 in a hybrid identity environment
• Understanding of endpoint security and access controls
• Experience supporting collaboration tooling including Slack, Zoom, Microsoft 365, and Atlassian.
• Experience operating in a global team; comfort coordinating across time zones and supporting users remotely
• Strong incident handling discipline, with the ability to document actions clearly enough to support audit and regulatory review.
• Travel required up to 15%

Preferred Qualifications

• Experience within a fintech, financial services, or family office environment.
• Relevant certifications such as JAMF 200, Okta Certified Administrator, Apple Certified Support Professional, CompTIA A+/Security+, or Microsoft Endpoint Administrator Associate.
• Familiarity with ISO 27001, SOC 2, or similar compliance frameworks.
• Experience with secure access and cloud-based productivity tools.
• Exposure to developer tools such as GitHub or JFrog.
• Experience supporting enterprise AI tools, including ChatGPT Enterprise, Claude, or similar platforms.

Compensation

Compensation for the role includes a competitive salary in the range from $90,000 -$120,000 (inclusive of a merit-based bonus, dependent on years of experience, level of education obtained, as well as applicable skillset) and an excellent benefits package, including paid time off ranging from 15 to 25 days based on years of service, paid sick and safe leave, dental, vision, life and disability insurance, paid parental time off, birth mother recovery pay, sick family member pay, parental ramp back up program, gym reimbursement and generous employer match for 401k.

Please note we are unable to provide immigration sponsorship for this position.

At the DFO, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. The DFO treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability

Notes on application

Are you subject to any agreements that may hinder your ability to work (e.g. non-compete)? * Select...