IT & Operations Specialist

Mgcci; Skokie (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Paid time off

Referral program

Childcare assistance

Job summary

Orchard Village is seeking a full-time IT & Operations Specialist to enhance organization-wide use of software systems and optimize operations. You will teach end users Office applications, handle technology issues, and coordinate with service providers.

The role requires knowledge of ADP, Abila/MIP, Therap, and strong communication, organizational, and training skills. Travel to offsite locations may be needed, and a valid driver’s license is required.

Qualifications

• Two years related IT/operations experience.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Working knowledge of Access and Visio.

Responsibilities

• Teach end users Microsoft Office applications and general computer use.
• Serve as primary contact for technology issues; track, troubleshoot, and coordinate with service providers as needed.
• Collaborate with off-site tech support to maintain hardware.
• Set up new users and machines; manage voice/data services to all locations; perform password resets.

Skills

Power-user Office

Windows

Staff training

Communication

Attention to detail

Prioritization/organization

Driver's license

Tools

Access

Visio

Job description

Orchard Village is looking for a full Time IT & Operations Specialist.

Enhances organization-wide use of various software systems to provide for improvement and optimization of business operations.

IT & Operations Specialist Responsibilities:

• Teach and instruct end users on Microsoft Office applications and general computer use.
• Act as primary contact for technology problems by OV staff. Track and troubleshoot problems. Contact service providers as required.
• In collaboration with off-site technical support, maintain technology hardware.
• Be conversant with software in use including ADP, Abila/MIP, Therap.
• Implement and support daily office procedures such as: setting up new users, new machines, managing voice/data service to all agency locations, password resets. Maintaining inventory of equipment. Maintaining staff directories, org charts.
• Oversee print/copy stations, ensuring machines are functioning properly and are serviced on a timely basis.
• Manage voice and data service. Manage cell phones and similar devices along with relationship with service providers.
• Provide support to program, development and business office staff as needed.
• Handle procurement of IT supplies at competitive pricing.
• Travel to offsite locations as needed.
• Maintain confidentiality with client and staff information and data.
• Exhibit initiative, critical thinking and patience.
• Work cooperatively with others to promote positive work flow.

IT & Operations Specialist Qualifications:

• Two years related experience. Power-user of Microsoft Office (Outlook, Work, Excel, Power Point) and Windows.
• Working knowledge of Access and Visio.
• Ability to train staff and willingness to provide assistance.
• Good communication skills including the ability to receive oral and written instruction and provide information to vendors and employees.
• Strong attention to detail.
• Ability to prioritize and organize work.
• Valid driver's license and personal vehicle required.

IT & Operations Specialist Benefits include:

• 401(k)
• Employee assistance program
• Paid time off
• Referral program
• Access to finding childcare & applying for financial assistance