IT Operations Specialist

Socket.dev; Sacramento (CA); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Retirement plan with employer matching

Flexible spending plan for health and

Group life insurance

Flexible vacation

Paid holidays

Paid sick leave

Job summary

CapRadio, a public media organization in Sacramento, seeks an IT Operations Specialist to own the reliability, security, and performance of its core tech landscape. You’ll manage the full lifecycle of IT infrastructure across all facilities, balancing backend system administration with hands-on desktop support.

You will install and troubleshoot devices, respond to help tickets, and liaise with Sacramento State IRT.

Qualifications

• Demonstrated history of understanding and managing of computers, software, servers, networks, storage devices, security, and telecommunications.
• Able to work as a team member and independently.
• Strong interpersonal, communication, and documentation skills.
• Able to demonstrate strong analytical and troubleshooting skills.
• Demonstrated ability to manage and prioritize tasks and projects.
• 5+ years experience working in IT operations.
• 5+ years of Windows troubleshooting and repair.
• Ability to find and fix errors independently
• Commitment to Capital Public Radio’s core values.
• Must be a licensed driver, insurable with own transportation, able to work remotely at any time.

Responsibilities

• Perform installations, upgrades, and troubleshooting for all CapRadio users and devices, including laptops, desktops and cell phones.
• Monitor and respond to help tickets alongside Operations.
• Serve as primary liaison between CapRadio and Sacramento State IRT Department.
• Develop and maintain technology related policies and guidelines that support compliance, security, company goals and fiscal responsibilities of CapRadio.
• Assist Studio Operations team with installation of local servers, hardware and software maintenance and upgrades for broadcast equipment.
• Maintain asset inventory system and conduct annual audit of all CapRadio assets.
• Research, planning, deployment and maintenance of software for CapRadio business and broadcast operations
• Identify and patch information system and security vulnerabilities on CapRadio servers and studio systems.
• Provide training, technical advice and help to staff as required.
• Follow industry standards and CSUS IRT standards on all projects and products used.
• Occasional on-call support for IT related issues

Job description

Description

CapRadio is a 100% community-supported, mission-driven public media organization dedicated to creating informed, involved, and educated communities. Our work is powered by a dynamic, collaborative team committed to strengthening our relationship with the local community and building a resilient, sustainable future for public media across our region.

Who we’re looking for

As our IT Operations Specialist, you will own the reliability, security, and performance of CapRadio’s core tech landscape. You’ll manage the full lifecycle of our IT infrastructure—from researching and designing new systems to keeping servers, networks, and workstations running smoothly across all of our facilities.

You bring a balance of heavy-lifting backend system administration and hands-on, proactive desktop support. By combining technical expertise with a service-oriented mindset, you'll create a seamless technology experience for our staff and protect the continuity of our broadcasts and daily operations.

Position responsibilities

• Perform installations, upgrades, and troubleshooting for all CapRadio users and devices, including laptops, desktops and cell phones.


• Monitor and respond to help tickets alongside Operations.


• Serve as primary liaison between CapRadio and Sacramento State IRT Department.


• Develop and maintain technology related policies and guidelines that support compliance, security, company goals and fiscal responsibilities of CapRadio.


• Assist Studio Operations team with installation of local servers, hardware and software maintenance and upgrades for broadcast equipment.


• Maintain asset inventory system and conduct annual audit of all CapRadio assets.


• Research, planning, deployment and maintenance of software for CapRadio business and broadcast operations


• Identify and patch information system and security vulnerabilities on CapRadio servers and studio systems.


• Provide training, technical advice and help to staff as required.


• Follow industry standards and CSUS IRT standards on all projects and products used.


• Occasional on-call support for IT related issues

Requirements

• Demonstrated history of understanding and managing of computers, software, servers, networks, storage devices, security, and telecommunications.


• Able to work as a team member and independently


• Strong interpersonal, communication, and documentation skills.


• Able to demonstrate strong analytical and troubleshooting skills.


• Demonstrated ability to manage and prioritize tasks and projects


• 5+ years experience working in IT operations.


• 5+ years of Windows troubleshooting and repair.


• Ability to find and fix errors independently


• Commitment to Capital Public Radio’s core values.


• Must be a licensed driver, insurable with own transportation, able to work remotely at any time.

Background Check

CapRadio requires employment and education verification of new hires.

Location

This position is primary on-site in Sacramento. Hybrid arrangements are available.

Salary

The annual salary range for this role is $33.65-34.62 per hour. CapRadio offers a competitive total compensation package, including base pay aligned with our organizational budget and a comprehensive suite of medical and fringe benefits.

CapRadio also offers:

• Medical, dental and vision insurance


• Retirement plan with employer matching


• Flexible spending plan for health and dependent care


• Group life insurance


• Flexible vacation


• Paid holidays


• Paid sick leave

Capital Public Radio is an equal opportunity employer.